At direction of secondary insurer we went to this establishment to purchase an item We showed clerk the MD RXShe said that Medicare would not cover the purchase and that we would need to make the purchase and submit a claim to secondary insurance companyWe advised that we were sent by the secondary company to them as an approved vendorWe bought the items and then submitted claims Two months later we were advised that the claim MUST be submitted to Medicare first and that after evaluation (and rejection by Medicare )the secondary company would evaluateSo we submitted necessary paperworkAfter a lengthy process secondary company approved claim at the preset amount as agreed with Boca Medical in full payment for the itemsEven though paperwork was clear that we had already paid about times that approved amount, secondary company sent $ to Boca Medical We spoke several times to Boca Medical and weeks after their receiving money from the secondary company they agreed to refund to us what they receivedWe await that $ Key issue here is we paid list price and they are only refunding what the secondary company sent themThe only reason we paid full price was that it was whatBoca Medical told us to doPay and then file claim When all this was told to them, they basically said that we should have used primary insurance from the startWhen we first visited their facility ( a pleasant place) we showed the RX to the clerk, explained that secondary company sent us etcThe BOCA MEDICAL Clerk said that Medicare (primary) would not cover so therefore we must purchase and file claim on our ownIt later turned out that Boca Medical should have FILED THE initial claim from the beginning and all would have been ok We feel like we have been wronged and that Boca Medical owes us the excess amountJust this week, the secondary company agent was on the phone with us and them at the same time and basically agreed with our stance but said she could not force them to pay us what is rightfully ours We did as Boca Medical advised and were financially harmed Suggest all potential customer customers using insurance at Boca Medical be careful
At direction of secondary insurer we went to this establishment to purchase an item.
We showed clerk the MD RX. She said that Medicare would not cover the purchase and that we would need to make the purchase and submit a claim to secondary insurance company. We advised that we were sent by the secondary company to them as an approved vendor. We bought the items and then submitted claims.
Two months later we were advised that the claim MUST be submitted to Medicare first and that after evaluation (and rejection by Medicare )the secondary company would evaluate. So we submitted necessary paperwork. After a lengthy process secondary company approved claim at the preset amount as agreed with Boca Medical in full payment for the items. Even though paperwork was clear that we had already paid about 2.5 times that approved amount, secondary company sent $ to Boca Medical.
We spoke several times to Boca Medical and weeks after their receiving money from the secondary company they agreed to refund to us what they received. We await that $.
Key issue here is we paid list price and they are only refunding what the secondary company sent them. The only reason we paid full price was that it was whatBoca Medical told us to do. Pay and then file claim.
When all this was told to them, they basically said that we should have used primary insurance from the start. When we first visited their facility ( a pleasant place) we showed the RX to the clerk, explained that secondary company sent us etc. The BOCA MEDICAL Clerk said that Medicare (primary) would not cover so therefore we must purchase and file claim on our own. It later turned out that Boca Medical should have FILED THE initial claim from the beginning and all would have been ok..
We feel like we have been wronged and that Boca Medical owes us the excess amount. Just this week, the secondary company agent was on the phone with us and them at the same time and basically agreed with our stance but said she could not force them to pay us what is rightfully ours.
We did as Boca Medical advised and were financially harmed.
Suggest all potential customer customers using insurance at Boca Medical be careful.
At direction of secondary insurer we went to this establishment to purchase an item We showed clerk the MD RXShe said that Medicare would not cover the purchase and that we would need to make the purchase and submit a claim to secondary insurance companyWe advised that we were sent by the secondary company to them as an approved vendorWe bought the items and then submitted claims Two months later we were advised that the claim MUST be submitted to Medicare first and that after evaluation (and rejection by Medicare )the secondary company would evaluateSo we submitted necessary paperworkAfter a lengthy process secondary company approved claim at the preset amount as agreed with Boca Medical in full payment for the itemsEven though paperwork was clear that we had already paid about times that approved amount, secondary company sent $ to Boca Medical We spoke several times to Boca Medical and weeks after their receiving money from the secondary company they agreed to refund to us what they receivedWe await that $ Key issue here is we paid list price and they are only refunding what the secondary company sent themThe only reason we paid full price was that it was whatBoca Medical told us to doPay and then file claim When all this was told to them, they basically said that we should have used primary insurance from the startWhen we first visited their facility ( a pleasant place) we showed the RX to the clerk, explained that secondary company sent us etcThe BOCA MEDICAL Clerk said that Medicare (primary) would not cover so therefore we must purchase and file claim on our ownIt later turned out that Boca Medical should have FILED THE initial claim from the beginning and all would have been ok We feel like we have been wronged and that Boca Medical owes us the excess amountJust this week, the secondary company agent was on the phone with us and them at the same time and basically agreed with our stance but said she could not force them to pay us what is rightfully ours We did as Boca Medical advised and were financially harmed Suggest all potential customer customers using insurance at Boca Medical be careful
At direction of secondary insurer we went to this establishment to purchase an item.
We showed clerk the MD RX. She said that Medicare would not cover the purchase and that we would need to make the purchase and submit a claim to secondary insurance company. We advised that we were sent by the secondary company to them as an approved vendor. We bought the items and then submitted claims.
Two months later we were advised that the claim MUST be submitted to Medicare first and that after evaluation (and rejection by Medicare )the secondary company would evaluate. So we submitted necessary paperwork. After a lengthy process secondary company approved claim at the preset amount as agreed with Boca Medical in full payment for the items. Even though paperwork was clear that we had already paid about 2.5 times that approved amount, secondary company sent $ to Boca Medical.
We spoke several times to Boca Medical and weeks after their receiving money from the secondary company they agreed to refund to us what they received. We await that $.
Key issue here is we paid list price and they are only refunding what the secondary company sent them. The only reason we paid full price was that it was whatBoca Medical told us to do. Pay and then file claim.
When all this was told to them, they basically said that we should have used primary insurance from the start. When we first visited their facility ( a pleasant place) we showed the RX to the clerk, explained that secondary company sent us etc. The BOCA MEDICAL Clerk said that Medicare (primary) would not cover so therefore we must purchase and file claim on our own. It later turned out that Boca Medical should have FILED THE initial claim from the beginning and all would have been ok..
We feel like we have been wronged and that Boca Medical owes us the excess amount. Just this week, the secondary company agent was on the phone with us and them at the same time and basically agreed with our stance but said she could not force them to pay us what is rightfully ours.
We did as Boca Medical advised and were financially harmed.
Suggest all potential customer customers using insurance at Boca Medical be careful.