Boch Honda West

The customer has not provided a basis for rejection so that we can properly respond.  We would like to work with the customer but due to a lack of rebuttal, there is nothing more we see that may be addressed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]  
 I accept the settlement on case [redacted] on 12/06, with compensation of $197. More than a month passed,I never get the payment.
Regards,
[redacted]

The dealership has been responsive to the customer's needs but observations by service personnel indicate the vehicle has been abused to an extent that excessive wear is evident.   It should be noted that during a recent call to the dealership the customer became irate and angry...

to the degree that it was conveyed to the customer that if he was unhappy with the service he may consider taking the vehicle elsewhere for repairs.  The customer began to swear and threatened to show up at the dealership with a bat and smash all of the cars in the lot and wanted to meet the service director in the lot when he arrived for work.  The local police dept. was made aware of these threatening comments and at their recommendation, a letter of disinvite was sent to the customer.  The police also indicated that they would be contacting the customer with regard to no trespassing at the dealership.It is most unfortunate that discussions with the customer reached an unacceptable level and we regret, for safety's sake, that we will not be assisting this customer going forward.

We are prepared to pay the customer $197.00 to resolve this matter and the customer can obtain his own key and manual.

On November 11, 2016 Mr. [redacted] bought and took delivery of a 2013 pre-owned [redacted].  Before he left eh dealership he requested an extra key and an owner's manual.  We agree to provide these items but asked Mr. [redacted] to give us a few days to acquire...

the extra key.  This was remembered because the customer indicated that he would provide a bad review to the manufacturer unless he received what he wanted.  Apparently Mr. [redacted] took it upon himself to get his own extra key without communicating it to the dealership.  In doing so he paid the full retail price for the key and now expects that the dealership to reimburse him for this amount when the dealership could have made this purchase for significantly less money.  We agree to reimburse the customer for the cost of the key up to what the cost would be to the dealership and not full retail.  we also will provide the manual.