Apparently the issue related to the cost of insurance when it came time to register the car which goes to the customer's statement about the overall affordability of the car The insurance according to the customer cost more than the car payment The customer was assisted with several recommendations to follow up on to change insurance carriers The dealership agreed to assist the customer with her first monthly loan payment for the car which is roughly $ The customer appears to be satisfied with the action taken by the dealership
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] did not call you friday nightYou told me on tuesday that you did not know he had a problem because you had not seen or heard from himHe went directly to you when he got out of school on MondayWhich you are still denyingFriday afternoon to tuesday afternoon is not daysIt is only business days If you wanted to resolve this problem why did you not call me after several calls from [redacted] Services to contact meI maintain you contaminated his build when you did the valve cover gasket service, and you kknow you did and that is why you would not service the truck when we complainedYou did not drive it several times Tuesday or, he would not have been able to get to me when he did to get more gas moneyThe truck was running so bad it was undrivable and unsafe on the freeway And if you look at the rrental papers I submitted you will see that the charges were over $a day because of extra charges because he is only The rental was for days Regards, [redacted]
I spoke to Mr, [redacted] and asked him if he has already done the refinance of his vehicleHe stated that he is in the process at this time, with his bank Mr [redacted] is going to call me once he has completed his refinance and can tell me what that costs were that he endured[redacted] G.M
I have attached a copy of our FI menu disclosure, which we have all customers sign to verify that they know what they are purchasingNot only do we have them sign the form, we have the customer initial beside each product with the price disclosedOne of the products was installed to their car and will not be refundedAll of the other insurance products have been cancelled [redacted] GM
First of all, it wasn't the ensurance that was the problemIt was the extra dollar package that was added without it clearly being explainedI was very adamant on my payment being no more than dollars monthly, but was what was agreed uponWhen I reviewed the contract at home I noticed that my payment were now 359.64! I called an spoke with salesman and was told it must have been an errorWhen went back to the dealership to fix the problem I was told that it was to late, that I owne the car , and that I now have a debt with the bankWhether I take the car or not I still have to pay for it even though it's not what we agreed toI was told the only thing they could do was give me a check and advised me to find another bank after making four payment, and refinance for a lower rate to help alleviate my new monthly paymentI am in no way, shape , or form happy ,nor satisfied with how this was handled I feel robbed,lied to, an bullied !! Regress, [redacted]
It has been arranged for the customer to come back to the dealership and rework the contract with no options which will lower the monthly payment It is expected that this will take place this week
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The salesman that I dealt with Mr [redacted] said this was a two least and that is what I wantedHe then refers to the business manage to fill the lease papersAccording to the business manager he told them that at the time he was filling the paper that I decided that I wanted a three year leaseThe subject never was mentioned that I wanted to change the length of the leaseI am not looking for any monetary sum to settle this dispute but to revert back to a two year leaseI have had to pay the excise tax for two yearsNow they want me to renew the registrationI really believe that Boch Toyota South are very unethical in their dealingsAgain all that I request is that the two year lease should be recognizedThank you for listening to an old man complaintI am years old and really and truly feel that they took advantage of my old age Regards, [redacted] ***
The paperwork is at the registry this morning getting processed, The customer had not provided us an insurance binder and it was only provided to us after the DMV was closedYesterday we also had some immigration issues with the bank that was reviewing her credit application for the car We have contacted *** and she is to schedule for delivery at pm [redacted] GM
We have all documents signed by both parties that they accepted all finance products, we have a menu detailed with both buyers signatures on it, accepting all productsWe have in good faith cancelled all insurances that they did purchase and full refunds are being applied to their loan As far as hard adds (Resist all), that was applied to their car prior to them taking delivery, so no refund will be issued on that product They are more than welcomed to stop by and see me and I will show both of them, several doc's that they both signed accepting all finance products [redacted]
According to the General Manager, the contracts were signed by the customer who originally wanted a month leaseThen while in the business office with the Finance Manager, they choose a month lease insteadThe FI manager did a new purchase and sales, had them sign it stating that it was now a month lease and then proceeded the lease agreement
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Apparently the issue related to the cost of insurance when it came time to register the car which goes to the customer's statement about the overall affordability of the car The insurance according to the customer cost more than the car payment The customer was assisted with several recommendations to follow up on to change insurance carriers The dealership agreed to assist the customer with her first monthly loan payment for the car which is roughly $ The customer appears to be satisfied with the action taken by the dealership
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] did not call you friday nightYou told me on tuesday that you did not know he had a problem because you had not seen or heard from himHe went directly to you when he got out of school on MondayWhich you are still denyingFriday afternoon to tuesday afternoon is not daysIt is only business days If you wanted to resolve this problem why did you not call me after several calls from [redacted] Services to contact meI maintain you contaminated his build when you did the valve cover gasket service, and you kknow you did and that is why you would not service the truck when we complainedYou did not drive it several times Tuesday or, he would not have been able to get to me when he did to get more gas moneyThe truck was running so bad it was undrivable and unsafe on the freeway And if you look at the rrental papers I submitted you will see that the charges were over $a day because of extra charges because he is only The rental was for days Regards, [redacted]
Mr [redacted] was contacted yesterday from [redacted] and we are processing a reimbursement of $for his diagnostic timeThanks [redacted] GM
I spoke to Mr, [redacted] and asked him if he has already done the refinance of his vehicleHe stated that he is in the process at this time, with his bank Mr [redacted] is going to call me once he has completed his refinance and can tell me what that costs were that he endured[redacted] G.M
I have attached a copy of our FI menu disclosure, which we have all customers sign to verify that they know what they are purchasingNot only do we have them sign the form, we have the customer initial beside each product with the price disclosedOne of the products was installed to their car and will not be refundedAll of the other insurance products have been cancelled [redacted] GM
First of all, it wasn't the ensurance that was the problemIt was the extra dollar package that was added without it clearly being explainedI was very adamant on my payment being no more than dollars monthly, but was what was agreed uponWhen I reviewed the contract at home I noticed that my payment were now 359.64! I called an spoke with salesman and was told it must have been an errorWhen went back to the dealership to fix the problem I was told that it was to late, that I owne the car , and that I now have a debt with the bankWhether I take the car or not I still have to pay for it even though it's not what we agreed toI was told the only thing they could do was give me a check and advised me to find another bank after making four payment, and refinance for a lower rate to help alleviate my new monthly paymentI am in no way, shape , or form happy ,nor satisfied with how this was handled I feel robbed,lied to, an bullied !! Regress, [redacted]
I will have our parts department reach out to our client [redacted] GM
It has been arranged for the customer to come back to the dealership and rework the contract with no options which will lower the monthly payment It is expected that this will take place this week
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The salesman that I dealt with Mr [redacted] said this was a two least and that is what I wantedHe then refers to the business manage to fill the lease papersAccording to the business manager he told them that at the time he was filling the paper that I decided that I wanted a three year leaseThe subject never was mentioned that I wanted to change the length of the leaseI am not looking for any monetary sum to settle this dispute but to revert back to a two year leaseI have had to pay the excise tax for two yearsNow they want me to renew the registrationI really believe that Boch Toyota South are very unethical in their dealingsAgain all that I request is that the two year lease should be recognizedThank you for listening to an old man complaintI am years old and really and truly feel that they took advantage of my old age Regards, [redacted] ***
The paperwork is at the registry this morning getting processed, The customer had not provided us an insurance binder and it was only provided to us after the DMV was closedYesterday we also had some immigration issues with the bank that was reviewing her credit application for the car We have contacted *** and she is to schedule for delivery at pm [redacted] GM
We have all documents signed by both parties that they accepted all finance products, we have a menu detailed with both buyers signatures on it, accepting all productsWe have in good faith cancelled all insurances that they did purchase and full refunds are being applied to their loan As far as hard adds (Resist all), that was applied to their car prior to them taking delivery, so no refund will be issued on that product They are more than welcomed to stop by and see me and I will show both of them, several doc's that they both signed accepting all finance products [redacted]
According to the General Manager, the contracts were signed by the customer who originally wanted a month leaseThen while in the business office with the Finance Manager, they choose a month lease insteadThe FI manager did a new purchase and sales, had them sign it stating that it was now a month lease and then proceeded the lease agreement
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***