Boch Toyota

The General Manager of the business did reach out to the customerher and she came into the dealership.   The lost and found area of the dealership was checked and about a dozen pairs of sunglasses were there but none were hers.   Her former vehicle was also pulled...

up and we had her go thru the car to see If the glasses were still in the car.   the business also followed up with her after the general manager met with all the managers involved to see if anyone found the glasses.  It jis believed that the customer called the store saying she left her glasses and someone said then they should be upfront where lost and found items are kept.  Unfortunately, the customer does not know who she talked with.  Her sales person was also contacted but he asked her why she waited 2 weeks to call in her loss.  We believe that no one took the glasses given that there were a dozen other pairs in the lost and found and the glasses in particular that were lost were prescription glasses.  The dealership does not accept responsibility for this unfortunate loss. 
[redacted] Tell us why here...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Thank you for responding, however I can not accept $1,064.00.  I paid $2,493.00 for a warranty that was falsely represented to me as a bumper to bumper coverage.  In addition, I have paid for the issues I have had with my vehicle out of pocket.  Not only have I paid for my repairs, I have gone through the hassle of going back and fourth with the warranty company and dealership on several occasions, only to be denied coverage. I am requesting a full refund. I also ask that this warranty not be referred to as a "Bumper to Bumper" warranty for future customers, as this is a false representation. Thank you[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 It is quite interesting how well the Boch Toyota manager describes in much better detail now after he "closed the deal" by not doing so when I asked him if I could return the car at 1, 2, years, anytime during the lease agreement as I was 76 years old and perhaps would not live three more years or would lose my eyesight as I had macular degeneration . Had he explained the fact that I would be responsible for the entire 3 year monthly payments I would not have signed the lease. He speaks as if he explained this very clearly. He did not at all. He said " no problem you can get out of the lease at anytime during the three years". I had told him prior to that this was my first time to lease a car. Now I know he knew he could easily say what he did and get away with another sale/lease. I believe he did not represented Boch Touota as they would wish as a good business. I want those last 3 months payments ie $759.00 back. I turned the car in because I was way over the mileage agreement and did not want to continue that expense. They were dishonest , living up to the car dealer reputation. Does [redacted] Jr. Want that type of reputation? His Dad and family have been in the car business in Metro Boston for over 50 years. Is he proud of his employees essentially lying to customers? [redacted] Jr. DVM , DACVS
Regards,
[redacted]

The customer purchased a pre-owned Camry Boch Toyota on February 8, 2014.  Since that date there is no record of the customer needing an additional key.  The company is willing to assist the customer and provide a key at cost considering the time when the vehicle was...

purchased.  the cost of the FOB and key is $463.00

the customer has not offered a rebuttal and the dealership maintains its position..

A check will be forwarded to the customer.  We have seen these situations before and usually these matters are addresssed at the end of each month.  Thank you.

We stand by our position.

IT is our understanding that the company tried reaching out tothe customer via [redacted] and was unsuccessful.  Apparently the customer wrote a  [redacted] review on 8/1/16 to which the company responded.The company's last response to the cusomer was we were doing everything we can with the...

information they had to contact them and that they wanted to do nothing more than to address this the customer's issues but the company was not willing to do so on any public review site given the sensitivity of the matter.  Multiple voice mails, we have sent to the customer without a response. Our doors, our phones, and our inboxes are open and the customer was asked to reach out to us at their earliest convenience.  This is a situation where the customer was upside down on their trade in vehicle, our BDC Dept gave a hit figure but needed to see trade and the trade was not worth the money the cusomer needed to make the deal.  My understanding is also that the customer was over his lease miles & had 10 months left on his current lease.

The customer was interested in a 2016 [redacted].  Unfortunately,  the vehicle was sold while she was about to buy it.   However, the dealership honored the same discount on a 2017 model and she was happy.  the customer's last emails were that she would follow up this...

weekend with us. We have not been able to reach her but will keep trying to resolve this issue! We believe that we are addressing the customer's issues promptly.

On three occasions, the customer tried to apply the Protective service contract to three separate service related issues and each time the customer was unsuccessful.  The first time was related to a broken door handle which is covered item under Level II (#11).  The...

second instance was related to the replacement of a thermostat, something that is definitely not covered under a Level II Protective contract which is what the customer purchased.  The third item was a replacement ignition switch which was not covered under electrical items unless it involved the engine and dash main wiring harness.I will have someone reach out to the customer on the covered item but in his complaint, he is requesting a full refund of the contract price.  It is my understanding that the contract may be prorated so we would need to check on what the total refund to the customer would be if the contract were to be terminated.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I  do not have an appointment scheduled with boch- I have an appointment this coming Saturday with a mechanic not associated with boch. I want to make sure that my car does qualify as a certified car. boch has not contacted me to inspect my car.]
Regards,
[redacted]

Yes right now I do have the paperwork for the vehicle .