Business states they offered the consumer a partial refund, but consumer rejected the offer. As for upgrading to a larger unit, business never said would not install. Consumer wanted to keep going into detailed engineering plans. Business explained that was not part of the contract and he could get the plans elsewhere, and then they would discuss larger unit. Instead, consumer filed complaints with AG and Revdex.com. Business is willing to discuss providing an estimate for upgrading the unit.
Complaint: [redacted]
I am rejecting this response because:I am willing to accept a partial refund in the amount of $5000.This amount will help defer the cost of fixing our HVAC system, which totals 7,572.18 + tax, in addition to the ~$330 we have acquired in costs related to identifying the cause and prescribing an adequate fix for our HVAC system. After receipt of this compensation we will:1. absolve Bodhi Tree Builders of their warranty2. absolve Bodhi Tree Builders of their responsibility to get our HVAC system inspected by the proper authorities (the company being hired to fix our HVAC system will obtain a new permit and get it inspected)
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
After many years in business, every contractor is bound to have a customer like this, whether they do good work or not. The customer focuses solely on their grievances and bolsters their grievances with information found on the internet. They may or may not have a legitimate complaint,...
but after a while rage takes over their being and they can see nothing but what they don't like.I have worked with this customer from the beginning and for a whole year to bring resolution to an issue. I have never stopped working on the issue. In the end the customer increased his demands to where I simply decided to let the customer make the decisions and plans and then we would proceed. Instead of proceeding the customer chose to register a complaint and threaten to sue. He sees threats where there are none, lack of cooperation where there is some, and fault and blame despite thorough effort and follow through.Beyond this, there is reason to believe the customer had unqualified persons work on his unit after I had finished, and may want to pass on damage they might have caused to my company.To respond to his accusations: The HVAC system worked from the start, and has never stopped working. His claim is only that it is undersized, not that it is not working. And the warranty I gave was for labor for repair of equipment only. Since the equipment is not broken, their is no labor needed to repair. Despite the lack of warranty for his claim, I have worked with him countless hours at great expense to myself to improve upon his system.
Attached is the invoice showing the work was paid in full. It also shows the warranty. Please post my response as it details the inaccuracies to Bryan's statements and my help us reach an acceptable settlement. If I can provide anything further please let me know. Thank you.
Business states they offered the consumer a partial refund, but consumer rejected the offer. As for upgrading to a larger unit, business never said would not install. Consumer wanted to keep going into detailed engineering plans. Business explained that was not part of the contract and he could get the plans elsewhere, and then they would discuss larger unit. Instead, consumer filed complaints with AG and Revdex.com. Business is willing to discuss providing an estimate for upgrading the unit.
Complaint: [redacted]
I am rejecting this response because:I am willing to accept a partial refund in the amount of $5000.This amount will help defer the cost of fixing our HVAC system, which totals 7,572.18 + tax, in addition to the ~$330 we have acquired in costs related to identifying the cause and prescribing an adequate fix for our HVAC system. After receipt of this compensation we will:1. absolve Bodhi Tree Builders of their warranty2. absolve Bodhi Tree Builders of their responsibility to get our HVAC system inspected by the proper authorities (the company being hired to fix our HVAC system will obtain a new permit and get it inspected)
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
After many years in business, every contractor is bound to have a customer like this, whether they do good work or not. The customer focuses solely on their grievances and bolsters their grievances with information found on the internet. They may or may not have a legitimate complaint,...
but after a while rage takes over their being and they can see nothing but what they don't like.I have worked with this customer from the beginning and for a whole year to bring resolution to an issue. I have never stopped working on the issue. In the end the customer increased his demands to where I simply decided to let the customer make the decisions and plans and then we would proceed. Instead of proceeding the customer chose to register a complaint and threaten to sue. He sees threats where there are none, lack of cooperation where there is some, and fault and blame despite thorough effort and follow through.Beyond this, there is reason to believe the customer had unqualified persons work on his unit after I had finished, and may want to pass on damage they might have caused to my company.To respond to his accusations: The HVAC system worked from the start, and has never stopped working. His claim is only that it is undersized, not that it is not working. And the warranty I gave was for labor for repair of equipment only. Since the equipment is not broken, their is no labor needed to repair. Despite the lack of warranty for his claim, I have worked with him countless hours at great expense to myself to improve upon his system.
Attached is the invoice showing the work was paid in full. It also shows the warranty. Please post my response as it details the inaccuracies to Bryan's statements and my help us reach an acceptable settlement. If I can provide anything further please let me know. Thank you.