Bodine-Scott Air Conditioning

On 10/5/(Sunday) at 9:AM our after hours dispatcher received a call from [redacted] and stated his unit is not cooling, it has been freezing upAll customers who call in for service are notified of the service feeConfirmation of payment is asked with the options of cash, check, or credit cardKnowing that the call came in as unit has been freezing up, the technician did not automatically turn the system onUpon a visual inspection of the evaporator coils, technician noted on the report 70% restricted coilsDue to the high volume of calls after hours, technicians on call would need to notify dispatch and log on there report to have this scheduleTo pull and thoroughly clean the evaporator coils would most likely take three to four hoursDuring this time a new liquid line drier will be installedWhen I first talked to Mr [redacted] , he mentioned to me that the technician never went outside to check the condenser unit or turn it onI strongly believed the technician did, otherwise we would not have the model and serial numbers recorded on the service invoice or the operating refrigerant pressuresContributing factors for units freezing up; any restriction of air flow, dirty filters, or restriction in the refrigerant circuitOn the consumer’s original complaint: I contacted Bodine Scott’s service manager and requested my $back as they had not done the job properly Our technician had noted on a signed invoice; Customer needs to know if we can schedule him for tomorrow (Monday) if not he will find a company that willUnfortunately our service schedule was full throughout this same week therefore we were unable to schedule an evaporator pull and clean that will take to hours especially on a MondayIn response to “ they had not done the job properly”, Bodine Scott was not given the opportunity to do the jobA diagnosis/service fee of $was applied and approved by Mr [redacted] Respectfully the requested refund for the diagnosis/service was declinedI am requesting an extension on this complaint so that I may gather other supporting evidence Thank You

Complaint: [redacted] I am rejecting this response because: I did not say the technician had not gone outside, I said he had not turned the unit on If he had turned the unit on hopefully he would have seen the blower was not working He could have replaced the capacitor and added the necessary freon to the unit and I would not be out the expense of a second service call The repairs only took about forty minutes, and I would have been spared a hot sleepless night Regards, [redacted]

Complaint: ***
I am rejecting this response because:I know it is a small amount of money, but the bottom line is the technician made a bad diagnosis and the company refuses to acknowledge this, leaving me to pay for their mistake. The injustice of this really irks me. Best Regards, *** ***

It is our company policy to collect a diagnosis / service fee on all service callsOther services such as prices for parts, maintenance, pull and clean will follow afterwardsOnce again Bodine Scott was not given the opportunity to do the jobIt appears that the customer Mr*** did not want the repairs rescheduled due to the statement noted on the invoice; if we can not schedule him for tomorrow (Monday) he will find another company that willHad we done the evaporator coil pull and clean with other repairs needed, then of coarse a negotiated price adjustment would have been discussedPlease note this is our first time doing any business with Mr***, no other history was found in our recordsThe other supporting records that we are looking into is our GPS logsThis is only to verify the time spent on the job

On 10/5/2014 (Sunday) at 9:39 AM our after hours dispatcher received a call from [redacted] and stated his unit is not cooling, it has been freezing up. All customers who call in for service are notified of the service fee. Confirmation of payment is asked with the options of cash, check, or...

credit card. Knowing that the call came in as unit has been freezing up, the technician did not automatically turn the system on. Upon a visual inspection of the evaporator coils, technician noted on the report 70% restricted coils. Due to the high volume of calls after hours, technicians on call would need to notify dispatch and log on there report to have this schedule. To pull and thoroughly  clean the evaporator coils would most likely take three to four hours. During this time a new liquid line drier will be installed. When I first talked to Mr. [redacted], he mentioned to me that the technician never went outside to check the condenser unit or turn it on. I strongly believed the technician did, otherwise we would not have the model and serial numbers recorded on the service invoice or the operating refrigerant pressures. Contributing factors for units freezing up; any restriction of air flow, dirty filters, or restriction in the refrigerant circuit. On the consumer’s original complaint: I contacted Bodine Scott’s service manager and requested my $85.00 back as they had not done the job properly.                                          ...⇄ Our technician had noted on a signed invoice; Customer needs to know if we can schedule him for tomorrow (Monday) if not he will find a company that will. Unfortunately our service schedule was full throughout this same week therefore we were unable to schedule an evaporator pull and clean that will take 3 to 4 hours especially on a Monday. In response to “ they had not done the job properly”, Bodine Scott was not given the opportunity to do the job. A diagnosis/service fee of $85.00 was applied and approved by Mr. [redacted].  Respectfully  the requested refund for the diagnosis/service was declined. I am requesting an extension on this complaint so that I may gather other supporting evidence.  Thank You.

Complaint: [redacted]
I am rejecting this response because:  I did not say the technician had not gone outside, I said he had not turned the unit on.  If he had turned the unit on hopefully he would have seen the blower was not working.  He could have replaced the capacitor and added the necessary freon to the unit and I would not be out the expense of a second service call.  The repairs only took about forty minutes, and I would have been spared a hot sleepless night.
Regards,
[redacted]