Sign in

Body Beautiful Spa & Med Spa

Sharing is caring! Have something to share about Body Beautiful Spa & Med Spa? Use RevDex to write a review
Reviews Body Beautiful Spa & Med Spa

Body Beautiful Spa & Med Spa Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  If this complaint response is published on the Internet, I want my name redacted since this was a medical procedure.
Regards,
[redacted]

On March 30th 2015, [redacted] was in Body Beautiful Spa for a Botox treatment with one of our doctors. She received 25 units of Botox between her brows. Enclosed are the treatment notes which state that the patient received an average dose and that was told she may want additional units done if...

she wants the “frozen” look.On April 3rd, [redacted] called our Spa and said her “Botox didn’t really take”. She was not mad about the appointment but just wanted an opinion of what she should do. The doctor that treated her is not at the Spa every day and works only two times a week. The doctor called [redacted] on April 7th 201. She and summarized in the Progress Notes that the patient was still having movement in the treated area. The patient also lived out of town so could not come in for a treatment evaluation.  Also noted that the patient received an average dosage for the area and may need more units particularly where she wanted the movement corrected. Also noted and discussed the other muscles that come into play that would ease her movement.  These being the frontalis (not treated) and the corrugator muscles                 (treated).  The notes say she was happy with the results of the conversation. The Spa Director also called [redacted] and left a message to call back so she could speak with her on the 7th of April.         Botox injections are not an exact science and sometimes it takes a few visits before the client and the medical team gets the perfect amount of units. Each face is different, each client has different degrees of muscles strength in the face.  Everyone metabolizes products at a different rate. In some rare instances,  Botox does not work at all. We do not know what the patient did after she left the spa which can affect the outcome.           It is our policy to take before and after photos of every patient that our medical team treats. It is also our policy to have the patients come in after the Botox is completely simulated for 10 days. At that time we can correct or add more units if needed at additional per unit price. We can discuss further why the results were not to their expectations. It is unfortunate that we were not able to see her results because we offer to add more product to achieve what the client is looking for. In most cases the Botox is working and can be seen especially after seeing their “before” pictures. Usually a patient just needs a few more units to accomplish what they want. If she was expecting a “frozen look” we do not provide that experience the first time seeing a patient.  Our spa sees more conservative treatments until the patient and practitioner relationship has been established.  We have a record of how many units the client received to achieve their optimal result, and then we can go forward in the future to provide that same treatment plan. We tend to be conservative because a patient can always add more Botox but it cannot be taken away. Besides, most people are very budget conscious and don’t want to spend more than recommended to correct their wrinkles.         This was a first time visit for [redacted] at our Spa for this procedure and it is what the doctor deemed to be the most appropriate dosage based on her experience and what is recommended for the area she had treated. Again, it was unfortunate that [redacted] had to involve the Revdex.com when this is something that we could have handled and do handle on an everyday basis. If a client still does not obtain any result then we have the product manufacture representative come in and evaluate why the product did not work, check the lot numbers on the vial of Botox, etc. This lot number had no other complaints. Had she been able to revisit the spa and receive a follow up evaluation, she may have just needed a few more units to obtain exactly what she wanted.  She probably could have sent us a picture on the internet to show us what she was unhappy with, however from the doctor’s notes; we felt that there was nothing more we could do since she lived in Hawaii other than get a few more units out there.           We have every patient including Ms. [redacted] sign that there are no guarantees or specific promises.   We do not give refunds and also we state that in bold letters on our Plan Consents and our Treatment Consent, in two places which she signed. We are sorry she is not happy with her treatment. At this point I think she needed to have more units injected and further up on the forehead to catch the muscles above which also influence her particular movement as discussed by the doctor. Thank YouSincerely, [redacted] Spa Director

On March 30th 2015, [redacted] was in Body Beautiful Spa for a Botox treatment with one of our doctors. She received 25 units of Botox between her brows. Enclosed are the treatment notes which state that the patient received an average dose and that was told she may want additional units done if...

she wants the “frozen” look.On April 3rd, [redacted] called our Spa and said her “Botox didn’t really take”. She was not mad about the appointment but just wanted an opinion of what she should do. The doctor that treated her is not at the Spa every day and works only two times a week. The doctor called [redacted] on April 7th 201. She and summarized in the Progress Notes that the patient was still having movement in the treated area. The patient also lived out of town so could not come in for a treatment evaluation.  Also noted that the patient received an average dosage for the area and may need more units particularly where she wanted the movement corrected. Also noted and discussed the other muscles that come into play that would ease her movement.  These being the frontalis (not treated) and the corrugator muscles                 (treated).  The notes say she was happy with the results of the conversation. The Spa Director also called [redacted] and left a message to call back so she could speak with her on the 7th of April.         Botox injections are not an exact science and sometimes it takes a few visits before the client and the medical team gets the perfect amount of units. Each face is different, each client has different degrees of muscles strength in the face.  Everyone metabolizes products at a different rate. In some rare instances,  Botox does not work at all. We do not know what the patient did after she left the spa which can affect the outcome.           It is our policy to take before and after photos of every patient that our medical team treats. It is also our policy to have the patients come in after the Botox is completely simulated for 10 days. At that time we can correct or add more units if needed at additional per unit price. We can discuss further why the results were not to their expectations. It is unfortunate that we were not able to see her results because we offer to add more product to achieve what the client is looking for. In most cases the Botox is working and can be seen especially after seeing their “before” pictures. Usually a patient just needs a few more units to accomplish what they want. If she was expecting a “frozen look” we do not provide that experience the first time seeing a patient.  Our spa sees more conservative treatments until the patient and practitioner relationship has been established.  We have a record of how many units the client received to achieve their optimal result, and then we can go forward in the future to provide that same treatment plan. We tend to be conservative because a patient can always add more Botox but it cannot be taken away. Besides, most people are very budget conscious and don’t want to spend more than recommended to correct their wrinkles.         This was a first time visit for [redacted] at our Spa for this procedure and it is what the doctor deemed to be the most appropriate dosage based on her experience and what is recommended for the area she had treated. Again, it was unfortunate that [redacted] had to involve the Revdex.com when this is something that we could have handled and do handle on an everyday basis. If a client still does not obtain any result then we have the product manufacture representative come in and evaluate why the product did not work, check the lot numbers on the vial of Botox, etc. This lot number had no other complaints. Had she been able to revisit the spa and receive a follow up evaluation, she may have just needed a few more units to obtain exactly what she wanted.  She probably could have sent us a picture on the internet to show us what she was unhappy with, however from the doctor’s notes; we felt that there was nothing more we could do since she lived in Hawaii other than get a few more units out there.           We have every patient including Ms. [redacted] sign that there are no guarantees or specific promises.   We do not give refunds and also we state that in bold letters on our Plan Consents and our Treatment Consent, in two places which she signed. We are sorry she is not happy with her treatment. At this point I think she needed to have more units injected and further up on the forehead to catch the muscles above which also influence her particular movement as discussed by the doctor. Thank YouSincerely, [redacted] Spa Director

Body

Beautiful Spa reluctantly accepted [redacted] request for an appointment

in August 2013, which was obviously a mistake. When Ms. [redacted] made...

her

appointment, a new Front Desk Associate erroneously conveyed that she had a spa

credit, which Ms. [redacted] said was a surprise. And it should have been. It was

an error. The credit that was erroneously showing should have been applied to

her 9/27/2012 appointment, for which she did not pay. This was explained to Ms.

[redacted] on at least two occasions.

Body

Beautiful Spa has gone above and beyond in its effort to please Ms. [redacted].

She had received multiple credits because she lodged complaints against every

single one of our very talented eyelash technicians. It did not take long for

Ms. [redacted] pattern of repeatedly complaining to receive free services to

become apparent. When Ms. [redacted] called to make an appointment in March, as

Executive Director, I conveyed that Body Beautiful Spa obviously could not make

her happy and that it did not make sense for her to return. At that point, Ms.

[redacted] became both livid and verbally abusive before rudely hanging up.

Ms.

[redacted] last visit to Body Beautiful Spa was on August 14, 2013. She had not

made mention of alleged "swelling and scarring" from eyelash

extensions prior to her complaint to the Revdex.com approximately

seven months later. Scarring from eyelash extensions is virtually impossible.

The allegation of "swelling and scarring" is obviously an

embellishment which Ms. [redacted] hopes will ensure the success of her attempt

to extort a refund that is not due. We hope that Ms. [redacted] is able to find a

service provider that can meet her needs.

On March 30th 2015, [redacted] was in Body Beautiful Spa for a Botox treatment with one of our doctors. She received 25 units of Botox between her brows. Enclosed are the treatment notes which state that the patient received an average dose and that was told she may want additional units done if...

she wants the “frozen” look.On April 3rd, [redacted] called our Spa and said her “Botox didn’t really take”. She was not mad about the appointment but just wanted an opinion of what she should do. The doctor that treated her is not at the Spa every day and works only two times a week. The doctor called [redacted] on April 7th 201. She and summarized in the Progress Notes that the patient was still having movement in the treated area. The patient also lived out of town so could not come in for a treatment evaluation.  Also noted that the patient received an average dosage for the area and may need more units particularly where she wanted the movement corrected. Also noted and discussed the other muscles that come into play that would ease her movement.  These being the frontalis (not treated) and the corrugator muscles                 (treated).  The notes say she was happy with the results of the conversation. The Spa Director also called [redacted] and left a message to call back so she could speak with her on the 7th of April.         Botox injections are not an exact science and sometimes it takes a few visits before the client and the medical team gets the perfect amount of units. Each face is different, each client has different degrees of muscles strength in the face.  Everyone metabolizes products at a different rate. In some rare instances,  Botox does not work at all. We do not know what the patient did after she left the spa which can affect the outcome.           It is our policy to take before and after photos of every patient that our medical team treats. It is also our policy to have the patients come in after the Botox is completely simulated for 10 days. At that time we can correct or add more units if needed at additional per unit price. We can discuss further why the results were not to their expectations. It is unfortunate that we were not able to see her results because we offer to add more product to achieve what the client is looking for. In most cases the Botox is working and can be seen especially after seeing their “before” pictures. Usually a patient just needs a few more units to accomplish what they want. If she was expecting a “frozen look” we do not provide that experience the first time seeing a patient.  Our spa sees more conservative treatments until the patient and practitioner relationship has been established.  We have a record of how many units the client received to achieve their optimal result, and then we can go forward in the future to provide that same treatment plan. We tend to be conservative because a patient can always add more Botox but it cannot be taken away. Besides, most people are very budget conscious and don’t want to spend more than recommended to correct their wrinkles.         This was a first time visit for [redacted] at our Spa for this procedure and it is what the doctor deemed to be the most appropriate dosage based on her experience and what is recommended for the area she had treated. Again, it was unfortunate that [redacted] had to involve the Revdex.com when this is something that we could have handled and do handle on an everyday basis. If a client still does not obtain any result then we have the product manufacture representative come in and evaluate why the product did not work, check the lot numbers on the vial of Botox, etc. This lot number had no other complaints. Had she been able to revisit the spa and receive a follow up evaluation, she may have just needed a few more units to obtain exactly what she wanted.  She probably could have sent us a picture on the internet to show us what she was unhappy with, however from the doctor’s notes; we felt that there was nothing more we could do since she lived in Hawaii other than get a few more units out there.           We have every patient including Ms. [redacted] sign that there are no guarantees or specific promises.   We do not give refunds and also we state that in bold letters on our Plan Consents and our Treatment Consent, in two places which she signed. We are sorry she is not happy with her treatment. At this point I think she needed to have more units injected and further up on the forehead to catch the muscles above which also influence her particular movement as discussed by the doctor. Thank YouSincerely, [redacted] Spa Director

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  If this complaint response is published on the Internet, I want my name redacted since this was a medical procedure.

Regards,

Review: Paid $200 for services that did not work.Desired Settlement: Refund $200

Business

Response:

On March 30th 2015, [redacted] was in Body Beautiful Spa for a Botox treatment with one of our doctors. She received 25 units of Botox between her brows. Enclosed are the treatment notes which state that the patient received an average dose and that was told she may want additional units done if she wants the “frozen” look.On April 3rd, [redacted] called our Spa and said her “Botox didn’t really take”. She was not mad about the appointment but just wanted an opinion of what she should do. The doctor that treated her is not at the Spa every day and works only two times a week. The doctor called [redacted] on April 7th 201. She and summarized in the Progress Notes that the patient was still having movement in the treated area. The patient also lived out of town so could not come in for a treatment evaluation. Also noted that the patient received an average dosage for the area and may need more units particularly where she wanted the movement corrected. Also noted and discussed the other muscles that come into play that would ease her movement. These being the frontalis (not treated) and the corrugator muscles (treated). The notes say she was happy with the results of the conversation. The Spa Director also called [redacted] and left a message to call back so she could speak with her on the 7th of April. Botox injections are not an exact science and sometimes it takes a few visits before the client and the medical team gets the perfect amount of units. Each face is different, each client has different degrees of muscles strength in the face. Everyone metabolizes products at a different rate. In some rare instances, Botox does not work at all. We do not know what the patient did after she left the spa which can affect the outcome. It is our policy to take before and after photos of every patient that our medical team treats. It is also our policy to have the patients come in after the Botox is completely simulated for 10 days. At that time we can correct or add more units if needed at additional per unit price. We can discuss further why the results were not to their expectations. It is unfortunate that we were not able to see her results because we offer to add more product to achieve what the client is looking for. In most cases the Botox is working and can be seen especially after seeing their “before” pictures. Usually a patient just needs a few more units to accomplish what they want. If she was expecting a “frozen look” we do not provide that experience the first time seeing a patient. Our spa sees more conservative treatments until the patient and practitioner relationship has been established. We have a record of how many units the client received to achieve their optimal result, and then we can go forward in the future to provide that same treatment plan. We tend to be conservative because a patient can always add more Botox but it cannot be taken away. Besides, most people are very budget conscious and don’t want to spend more than recommended to correct their wrinkles. This was a first time visit for [redacted] at our Spa for this procedure and it is what the doctor deemed to be the most appropriate dosage based on her experience and what is recommended for the area she had treated. Again, it was unfortunate that [redacted] had to involve the Revdex.com when this is something that we could have handled and do handle on an everyday basis. If a client still does not obtain any result then we have the product manufacture representative come in and evaluate why the product did not work, check the lot numbers on the vial of Botox, etc. This lot number had no other complaints. Had she been able to revisit the spa and receive a follow up evaluation, she may have just needed a few more units to obtain exactly what she wanted. She probably could have sent us a picture on the internet to show us what she was unhappy with, however from the doctor’s notes; we felt that there was nothing more we could do since she lived in Hawaii other than get a few more units out there. We have every patient including Ms. [redacted] sign that there are no guarantees or specific promises. We do not give refunds and also we state that in bold letters on our Plan Consents and our Treatment Consent, in two places which she signed. We are sorry she is not happy with her treatment. At this point I think she needed to have more units injected and further up on the forehead to catch the muscles above which also influence her particular movement as discussed by the doctor. Thank YouSincerely, [redacted] Spa Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. If this complaint response is published on the Internet, I want my name redacted since this was a medical procedure.

Regards,

Review: I went into body beautiful and my services left me with swelling and scarring. They credited me for my services, and then I was contacted by the owner, [redacted], who explained that they no longer wish to serve me as a customer because I cannot be satisfied. I explained that they already apologized and credited me for my services, and I would like a refund if they will not provide me with store credit to purchase items, and she said that my credit is no longer applicable. I received credit in August, and she revoked it in march. There were no indications or mentions of an expiration. It seems she just doesn't care about professional or ethical practices.Desired Settlement: I want a refund for the anoint of $50 which I was credited for future services in August and then revoked.

Business

Response:

Body

Beautiful Spa reluctantly accepted [redacted] request for an appointment

in August 2013, which was obviously a mistake. When Ms. [redacted] made her

appointment, a new Front Desk Associate erroneously conveyed that she had a spa

credit, which Ms. [redacted] said was a surprise. And it should have been. It was

an error. The credit that was erroneously showing should have been applied to

her 9/27/2012 appointment, for which she did not pay. This was explained to Ms.

[redacted] on at least two occasions.

Body

Beautiful Spa has gone above and beyond in its effort to please Ms. [redacted].

She had received multiple credits because she lodged complaints against every

single one of our very talented eyelash technicians. It did not take long for

Ms. [redacted] pattern of repeatedly complaining to receive free services to

become apparent. When Ms. [redacted] called to make an appointment in March, as

Executive Director, I conveyed that Body Beautiful Spa obviously could not make

her happy and that it did not make sense for her to return. At that point, Ms.

[redacted] became both livid and verbally abusive before rudely hanging up.

Ms.

[redacted] last visit to Body Beautiful Spa was on August 14, 2013. She had not

made mention of alleged "swelling and scarring" from eyelash

extensions prior to her complaint to the Revdex.com approximately

seven months later. Scarring from eyelash extensions is virtually impossible.

The allegation of "swelling and scarring" is obviously an

embellishment which Ms. [redacted] hopes will ensure the success of her attempt

to extort a refund that is not due. We hope that Ms. [redacted] is able to find a

service provider that can meet her needs.

Check fields!

Write a review of Body Beautiful Spa & Med Spa

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Body Beautiful Spa & Med Spa Rating

Overall satisfaction rating

Address: 4449 N. 24th Street, Phoenix, Arizona, United States, 85016

Phone:

Show more...

Web:

This website was reported to be associated with Body Beautiful Spa & Med Spa.



Add contact information for Body Beautiful Spa & Med Spa

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated