Body By Design Garcinia

My name is [redacted] and I submitted a complaint on Monday September 25th against Body By Design and as part of that complaint I was requesting a refund of $14.90 ($4.95 for the initial shipping for the free trial, and $9.95 which would have been a restocking fee for the pills upon my return ng...

them). The problem is I never received the pills! I did make mention of this in my complaint, but the representative from the company told me they were "out for delivery" for that day I never received them. So not only do I need to be refunded the $4.95 since I didn't receive them, they need not charge me the $9.95 restocking fee). Not sure if my complaint can be updated with this info somehow?I have notified the company of this but they will not "confirm" that I will not be charged further, which I have a problem with, although they have confirmed that my account has been cancelled/closed.Can you provide any suggestion or advice pertaining to this complaint given the fact that I never received the pills that were expected to be received that day? Can I "revise" my complaint with this new info?I look forward to your response.Thank you in advance.~[redacted]~