Body Fitness

February 17, 2018 In reference to Natali [redacted] s letter. I will state as in a previous complaint that these issues are because of a company called [redacted] Fitness Marketing and National Acceptance Corporation(NAC) the billing company. I have not had issues with members joining under my... club rules, membership agreements, and billing company. [redacted] Fitness Marketing has caused some internal issues with my company and unfortunately there has been deception as to the type of control we were supposed to have with their marketing campaign. For instance we never received membership contracts after the campaign completed nor do we have authority over making changes to client’s contracts with the NAC. Everything has to be approved through [redacted] Fitness Marketing. We are presently in a dispute over these issues with [redacted] Marketing Fitness. When Natali called to put her membership on freeze I directed her to contact [redacted] Fitness Marketing because I have been unsuccessful contacting them(without having a long hold time) and I thought it was better for her to discuss the contract freeze details with them directly. When she was unsuccessful contacting them, I told her to call her banking institution to have them start a dispute with NAC since the marketing company did not return her call(s). From my own experience with vendors when they have not been cooperative or would not return calls regarding billing issues etc, my banking institution became the mediator when I filed a dispute. When my bank has initiated disputes, the vendor would respond to my bank and begin negotiations. In addition, I would always receive a paper trail regarding the status of the dispute. In my opinion, I believe the issue at hand is that Natali’s bank must have done a stop payment and did not initiate a dispute or a paper trail stating the status was not sent to Natali for confirmation. This is what caused her to get late fees and being sent to collection. Communication was lost somewhere between her bank, Natali, NAC and [redacted] Fitness Marketing. As a result Natali assumed everything was cancelled. Regardless, she signed a contract for 16 weeks and she only paid on the first two months and as a result she accumulated late fees. When Natali received a statement showing late fees, etc, she then notified me regarding the issue(this was the first time I heard from her since I told her to contact her bank to file a dispute). While I had her on the phone I established a three way phone conversation with NAC. I tried to get them to cancel her membership, but they refused because she was past due for two months. I did get them to drop the late fees($50) if she would pay the remaining balance to cancel her account. I mentioned to Natali while the representative from NAC was on the phone, that I would give her a free month of membership and would reimburse her $50 if she paid NAC the remaining balance amount to terminate her account($100). Obviously she refused and that is why I am responding to this complaint. In my opinion, it is her responsibility to pay on a contract she signed with [redacted] Fitness Marketing for the 16 week program. In addition, she is calling Body Fitness a SCAM when our company tried to cancel her membership and got the billing company to remove the late fees, but she is the one who is refusing to pay on a contract that she signed. The contract she signed with [redacted] Fitness Marketing is not in our possession, nor do we have her financial information. Lastly, Body Fitness, Inc does not have power over NAC to terminate her contract with [redacted] Fitness Marketing. This dispute should be between her and [redacted] Fitness Marketing. She would not be in this predicament if she would abide by the contract she signed and pay the remaining balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I received a letter from these people saying that I owe them $539 in which I refuse to pay. I feel that if I partner with a company for my business I should take control of researching this company and make sure I know everything that has to do with our partnership. I want someone to pay this amount and remove this from my credit report. This has left me a bad experience. How is it possible that this  company did not provide contracts and direct line numbers to be reached at. They also called me to let me know that I was put in collections and I had to pay this high amount. I am currently working part time because of my health and cannot afford to pay that amount. Also, no letter was ever sent to me stating I was pass due each month prior to the one I received in January.

February 17, 2018   In reference to Natali [redacted]s letter. I will state as in a previous complaint that these issues are because of a company called [redacted] Fitness Marketing and National Acceptance Corporation(NAC) the billing company.  I have not had issues with members joining under my...

club rules, membership agreements, and billing company.  [redacted] Fitness Marketing has caused some internal issues with my company and unfortunately there has been deception as to the type of control we were supposed to have with their marketing campaign. For instance we never received membership contracts after the campaign completed nor do we have authority over making changes to client’s contracts with the NAC. Everything has to be approved through [redacted] Fitness Marketing.  We are presently in a dispute over these issues with [redacted] Marketing Fitness. When Natali called to put her membership on freeze  I directed her to contact [redacted] Fitness Marketing because I have been unsuccessful contacting them(without having a long hold time) and I thought it was better for her to discuss the contract freeze details with them directly.   When she was unsuccessful contacting them, I told her to call her banking institution to have them start a dispute with NAC since the marketing company did not return her call(s).  From my own experience with vendors when they have not been cooperative or would not return calls regarding billing issues etc, my banking institution became the mediator when I filed a dispute.  When my bank has initiated disputes, the vendor would respond to my bank and begin negotiations.  In addition, I would always receive a paper trail regarding the status of the dispute.  In my opinion, I believe the issue at hand is that Natali’s bank must have done a stop payment and did not initiate a dispute or a paper trail stating the status was not sent to Natali for confirmation.  This is what caused her to get late fees and being sent to collection.  Communication was lost somewhere between her bank, Natali, NAC and [redacted] Fitness Marketing. As a result Natali assumed everything was cancelled.  Regardless, she signed a contract for 16 weeks and she only paid on the first two months and as a result she accumulated late fees.  When Natali received a statement showing late fees, etc, she then notified me regarding the issue(this was the first time I heard from her since I told her to contact her bank to file a dispute).   While I had her on the phone I established a three way phone conversation with NAC. I tried to get them to cancel her membership, but they refused because she was past due for two months.  I did get them to drop the late fees($50) if she would pay the remaining balance to cancel her account.  I mentioned to Natali while the representative from NAC was on the phone, that I would give her a free month of membership and would reimburse her $50 if she paid NAC the remaining balance amount to terminate her account($100).  Obviously she refused and that is why I am responding to this complaint.  In my opinion, it is her responsibility to pay on a contract she signed with [redacted] Fitness Marketing for the 16 week program.  In addition, she is calling Body Fitness a SCAM when our company tried to cancel her membership and got the billing company to remove the late fees, but she is the one who is refusing to pay on a contract that she signed. The contract she signed with [redacted] Fitness Marketing is not in our possession, nor do we have her financial information.  Lastly, Body Fitness, Inc does not have power over NAC to terminate her contract with [redacted] Fitness Marketing.   This dispute should be between her and [redacted] Fitness Marketing.   She would not be in this predicament if she would abide by the contract she signed and pay the remaining balance.