Body Renew Alaska LLC

Dear [redacted],   Body Renew recognizes that you have taken time out of your day to express your concerns. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the explanation of our services. Body Renew has no intentions of misrepresenting our...

services or misleading our members.   Upon review of your complaint, we feel it best to define what our annual enhancement fee exactly is. Body Renew memberships require enhancement fees to ensure that your monthly rate is locked in. These dues also contribute towards maintenance, and help provide new equipment to the facility for our members use. Please think of it as a community charge, to ensure the facility is kept at the best condition.   The annual Enhancement Fee is required of all active Body Renew members as listed on the agreement in which you have signed acknowledging. Although it does not specify a dollar amount, you are still responsible for a fee. We reassure you the fee is indeed $29 for all members and only drafts once a year on all accounts.   Unfortunately, a refund is not approved at this time; but we have applied a $5 discount towards your June Membership dues for the inconvenience. Your next draft is set for 06/29/2017 for $29. We were unable to locate your wife’s information in order to apply the $5 discount on her account, but please contact our office at 907-677-2567 to ensure she receives her credit.   We deeply value your relationship with Body Renew and are committed to providing you with the highest level. Again, thank you for providing valuable feedback. Our member’s feedback is the most important. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at (907) 677-2567.   Yours in service,   Body Renew LLC. 907-677-2567

Dear [redacted],Body Renew recognizes that you have taken time out of your day to express your concerns. We thank you for your deeply valued feedback.
As a business, Body Renew has rules, guidelines, and agreements in place to avoid any misrepresentation. Body Renew also has specific fees set forth for all members. We sincerely apologize if you were inconvenienced by our policies and fees. It is not our intent to make an appreciated member feel inadequate.
We are glad we were able to reach out to your wife, [redacted], to answer any questions and concerns about our agreements, as well as, our policies and fees. We understand they may not have been the answers you were hoping for as we acknowledge your frustration with a few of our policies and regulations. However, we would like to reassure you that we deeply value all of our members and aim to provide the highest level of service with fairness and equality.
As previously offered, Body Renew has credited $5 on both Membership accounts and it will appear back onto your card within 3-5 business days from today. Your Membership cancellations have been approved and processed with a final payment set for June 29, 2017. Although your final payments have already been taken care of at the initial time of sign up, you will have access to the facility until July 28, 2017.
Thank you for your time and patience, we value your feedback. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at (907) 677-2567.
Yours in service,
Body Renew, LLC.907-677-2567

Dear [redacted],
                Body Renew has reviewed your account and dispute. I have attached a copy of your Personal Training agreement.
Body Renew employees are trained and updated  on Body Renew processes. In...

your agreement you will find a written 30 day notice is required to cancel your Personal Training service.
Your check in history does not indicate you were at our facility in the beginning of October 2015.  In October 2015 we did not receive any requests for your service to be canceled; due to this, your training remained active until we received documentation from you in January 2016. Your final bill date was scheduled for February 1st 2016, although Body Renew normally requires billing services to be up to date and current.
Included in Body Renew agreements and the cancellation process is that an account must be current in order to cancel a service. Your account reflects chargebacks for November, December, and January, causing a past due balance.  In addition, February is past due. Your Personal Training service reflects four and half months of delinquency.
In regards, to your message about Bank of America, Body renew has yet to be contacted by your credit card company regarding your account.
After you spoke with the Customer Service Manager on February 15th, 2016 it was decided to continue with the cancellation and disregard the delinquency of the account. However, the past due does have to be satisfied in order for the service to settle the account.  Body Renew submits accounts to a third party collection company if the account remains delinquent for more than 90 days.
It was noted a man you placed on the phone during your conversation with the Customer Service Manager requested a higher member of management than the Customer Service Manager. Body Renew does have a management team that researches accounts and provides the best possible resolution for the company and the member.  
Body Renew does value accommodating our members. If there a payment plan you would like to inquiry about, please let us know. You may contact our Customer Service office at (907) 677-2567 for further details.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Body Renew has taken the time to conjunctively work with your Personal Trainer to research text conversations. We were unsuccessful at locating any conversations regarding the cancellation of your service. Please provide your record to us at [email protected] for further research.

Dear [redacted],
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the explanation of our services. Thank you for providing Body Renew with information on your experience, we are apologetic for the way you feel about our services. Body Renew has no intentions of misrepresenting our services or misleading our members.
Attached is a copy of your Membership agreement so that you may review the terms and conditions. Towards the end of the contract you will find it discloses, “Cancellations must be requested with a 30 day notice; meaning if approved the cancel will process 30 days from the next bill date..” Terms of cancellation are listed on your agreement which you have signed acknowledging.
In regards to your cancellation request and a final payment, your confirmation e-mail is correct. On 05/05/2016, a cancellation request form was submitted, with a final invoice date of 06/01/2016 with your membership expiring on 06/30/16 per the cancellation terms listed above. Confirmation notifications are sent to members to notify members that Body Renew received, approved, and processed the cancellation request submitted.
The Body Renew Cancellation Request reads, “Please note this is a request and will be processed on approval as long as the account is in good standing with Body Renew and cancellation complies with Body Renew’s cancellation terms as listed above.”
Also attached is a copy of your Body Renew Cancellation Request form so that you may review Body Renew cancellation policies and procedures. We have verified the cancellation form dated for 05/05/2016 has sufficient signatures acknowledging all terms.
We deeply value your relationship with Body Renew and are committed to providing you with the highest level of service. We value all of our members equally, as they have taught us, helped us grow, and help us continue to grow. Thank you for your time, thoughts, and patience. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at [redacted].
 
 
[redacted]
Body Renew Alaska
Area Manager
[redacted]
~If you want to change the way people respond to you, change the way you respond to people!

Good Afternoon,knowing that this would be your response I was prepared for that big business slap to the face. I have not gotten a call back from you on any occasion. I feel that you have stolen from me. Period. I only utilized your facility three times for $170.00 dollars. You do not have enough equipment to go around at your facility. I started going to the [redacted] across the street due to your abuse. I cannot believe you are treating your current customer this way. Keep in mind I am still a member there and I am highly dissatisfied. After cancellling my membership there I was escorted out the door mind you (literally). I was very calm and polite as I am now when I signed my cancellation policy. After which I was told I could leave and I could only go out one of the doors? Why? I though I was still a member there. A three day cancellation policy is not long enough to review your services. It needs to be extended. Mind you I am a full time employee with one of your business partners and an Alaska USA member. How could you steal from someone like me? Things must change with your cancellation policy. Consumers need at least a couple weeks to evaluate your services. I see your contract as a TRAP, a legal loophole to rape consumers out of their hard earned money. I will not stand by and allow you to steal my money or anyone else's any longer without at least saying something. Simply because you can do something through your legal filth, doesent mean you should. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
It does not satisfy my requests. They are still imposing this unjust cancellation fee and are citing the forms I was forced to sign as examples of my compliance. Again, there is absolutely no reason to take 30 days and charge me $30 for the next monthsmembership when they know that I will not be able to use the service what-so-ever. A business with good morals would AT THE VERY LEAST refund the amount payed when they are aware that I cannot and will not use the service. This is a money grabbing hidden cancellation fee and they know it.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Lack of facts in this matter, complete and utter failure on the part of your employees, not logging my request to cancel in October, lying to me about having it taken care of and someone will call me.
This is a complete breakdown on your employees part. My trainer at the time even remembers me requesting to cancel my training and I have that it a text from her. I would be happy to supply that if requested.
My offer to resolve this is to pay for November 2015 as that would be my 30 day cancelation period and you delete the past due from my account past that, i.e. December 2015, January 2016 and now you've added February 2016.
Sincerely,[redacted]