Body Renew Winchester, LLC

Date: Thu, Jun 19, at 7:AM Subject: Re: Complaint ( [redacted] ) on Body Renew FitnessTo: [redacted] < [redacted] > [redacted] , I pulled everything we have on file for [redacted] ***s and we accepted his cancellation via phone on 5/15/and cancelled his account effective immediately with no further paymentsThe statutes on gym memberships in the State of Virginia allow cancellation due to medical issues and read as follows "You may also cancel if become physically unable to use a substantial portion of the health spa services for or more consecutive days, and your estate may cancel in the event of your deathYou must prove you are unable to use a substantial portion of the health spa services by a doctor's, physician's assistant or nurse practitioner's certificate, and the health spa may also require that you submit to a physical examination, within days of the notice of cancellation, by a doctor, physicians assistant, or nurse practitioner agreeable to you and the health spa." [redacted] ***s never provided us with any type of medical note of injuries nor do we have any type of written cancellation from himHe signed his contract on 2/19/and his initial term expired on 3/1/This being said I am willing to offer a refund for the months of March, April and May of in the amount of $for every month he go billed outside his initial termPlease advise to what course of action we should take going forward Sincerely, [redacted] LLC Manager Body Renew Winchester

Can you please have [redacted] give me her phone number directly so that I can call her to make sure this is handled by myself directlyI would like hand her a check personally

From: Karen F [redacted] < [redacted] @***.com>Date: Tue, Dec 22, at 8:AMSubject: complaintTo: [email protected] would like to cancel my complaint against body renew fitness I have worked out a solution that is satisfactory to me and body renew Thanks so much Karen LF [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:From: [redacted] ***< [redacted] >Date: Fri, Oct 17, at 11:AMSubject: Response to case #10215255To: [email protected] I will be sending copies of both contract they only mentioned one, they took a total of from me upon sign inI have contracts and receiptsMy contract has employee initials for first payment due I later realized I was over charged and they credited be a monthly payment, putting my first payment due July 1, I was in the hospital June to June had problems with bank fraud had to order a new card I sent them a letter on July 3, 2014, after receiving calls requesting a June payment At that point I lost trust in the companyI did not come in July 11,to sign a cancellation notice, I was in a Domestic Violence Shelter in Roanoke, Va on that date, that information is not true I have received final amount payments from this company, this tells me they are involved in illegal business practicesI would like a complete breakdown of payments owed and fees, please Finally I could not find this company listed in your Revdex.com system, this concerns me, can you please explain the reason why? Thank you in advance for your help and God Bless [redacted] ***

From: Karen F*Date: Tue, Dec 22, at 8:AMSubject: complaintTo: [email protected] would like to cancel my complaint against body renew fitness. I have worked out a solution that is satisfactory to me and body renew. Thanks so much
Karen LF*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I finally received the refund after it was sent registered mailI do not wish to have any further contact with this business or the owners.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The facts of *** ***'s complaints are not correctShe signed a month to month contract with us on May 13, that she agreed automatically bills her on a month to month basis until she submits a day written noticeHer 7/1/ Payment was declined
which led to a decline fee and eventually a late fee for non paymentShe came in on 7/11/and filled out a cancellation form which with day notice per the contract would have her owing the 8/1/payment as wellShe was told in order to cancel her membership that her account would need to be brought current which she has never doneShe has now been returned for collections to our collection agency and will have to pay her balance very soon or it will show up on her credit for $I have attached a copy of her membership contract if needed let me know and I will also send a copy of her written cancellation
Sincerely,
Jeremy W***
CEO
Body Renew Winchester, LLC

We will cancel his contract today! Is he owed any money for being overbilled?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This collection account has been removed as placed in errorSorry for the inconvenience this has caused *** ***

It is totally our fault I as the owner just found out today and told my manager to give *** *** a double refund for her trouble

Check Message tab or see attached.

On Fri, Oct 24, 2014 at 7:16 PM, [redacted] <[redacted]> wrote:
sorry, yes I will send them out as soon as possible probably by fax.
thank you
On Thu, Oct 23, 2014 at 3:46 PM, [redacted] <[redacted]@myRevdex.com.org> wrote:Unfortunately, the copies you sent are unreadable.  Please either fax or mail copies of them.  Thanks.

Date: Thu, Jun 19, 2014 at 7:15 AM
font-family: arial;">Subject: Re: Complaint ([redacted]) on Body Renew FitnessTo: [redacted] <[redacted]>[redacted],
 
 I pulled everything we have on file for [redacted]s and we accepted his cancellation via phone on 5/15/14 and cancelled his account effective immediately with no further payments. The statutes on gym memberships in the State of Virginia allow cancellation due to medical issues and read as follows
 
 "You may also cancel if become physically unable to use a substantial portion of the health spa services for 30 or more consecutive days, and your estate may cancel in the event of your death. You must prove you are unable to use a substantial portion of the health spa services by a doctor's, physician's assistant or nurse practitioner's certificate, and the health spa may also require that you submit to a physical examination, within 30 days of the notice of cancellation, by a doctor, physicians assistant, or nurse practitioner agreeable to you and the health spa." 
 
[redacted]s never provided us with any type of medical note of injuries nor do we have any type of written cancellation from him. He signed his contract on 2/19/13 and his initial term expired on 3/1/14. This being said I am willing to offer a refund for the months of March, April and May of 2014 in the amount of $59.97 for every month he go billed outside his initial term. Please advise to what course of action we should take going forward.
 
Sincerely,
[redacted] [redacted]
LLC Manager
Body Renew Winchester

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10215255
I am rejecting this response because:From: [redacted]<[redacted]>Date: Fri, Oct 17, 2014 at 11:36 AMSubject: Response to case #10215255To: [email protected]
I will be sending copies of both contract they only mentioned one, they took a total of 103.99 from me upon sign in. I have contracts and receipts. My contract has employee initials for first payment due.  I later realized I was over charged and they credited be a monthly payment, putting my first payment due July 1, 2014.  I was in the hospital June 5 to June 19 2014 had problems with bank fraud had to order a new card.  I sent them a letter on July 3, 2014, after receiving calls requesting a June 2014 payment.  At that point I lost trust in the company. I did not come in July 11,2014 to sign a cancellation notice, I was in a Domestic Violence Shelter in Roanoke, Va on that date, that information is not true.  I have received 4 final amount payments from this company, this tells me they are involved in illegal business practices. I would like a complete breakdown of payments owed and fees, please.  Finally I could not find this company listed in your Revdex.com system, this concerns me, can you please explain the reason why?
Thank you in advance for your help and God Bless.
[redacted]

Can you please have [redacted] give me her phone number directly so that I can call her to make sure this is handled by myself directly. I would like hand her a check personally.

From: Karen F[redacted]
font-family: arial, sans-serif;"><[redacted].com>Date: Tue, Dec 22, 2015 at 8:27 AMSubject: complaintTo: [email protected] would like to cancel my complaint against body renew fitness.  I have worked out a solution that is satisfactory to me and body renew.  Thanks so much.   Karen L. F[redacted]