Body Strength Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Body Strength Fitness regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We...

appreciate the customers feedback. When we originally spoke to her we explained the bikes are maintenance more than she anticipated them to be. We have 3 styles of bikes that all function different to the riders preference. 
 
We decided the best way to eliminate the mentioned problem was to get a different type of bike which have an estimated arrival of 3 weeks. 
Thanks, 
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Revdex.com:
At this time, I have not been contacted by Body Strength Fitness regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: The spinning bikes are NOT maintained and can be a safety hazard. Many of the bikes "skip" when in standing position. If a chain on the bike comes off, there is a risk of the rider falling on the handle bars. This complaint has been filed also with the [redacted]. He claims they "look" at the bikes weekly. Looking will not reveal issues with the safety and quality of the ride. He also claimed quarterly maintenance. Given the frequency of use and the poor condition of the bikes, weekly is probably more appropriate.Desired Settlement: Fix the bikes and then keep them in good repair on at least a bi-weekly basis.

Consumer

Response:

At this time, I have not been contacted by Body Strength Fitness regarding complaint ID [redacted].

Sincerely,

Business

Response:

We appreciate the customers feedback. When we originally spoke to her we explained the bikes are maintenance more than she anticipated them to be. We have 3 styles of bikes that all function different to the riders preference.

We decided the best way to eliminate the mentioned problem was to get a different type of bike which have an estimated arrival of 3 weeks.

Thanks,

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,