Complaint: [redacted]
I am rejecting this response because:car has only been ready since friday a week ago when I went to pay balance they refused to give discount I have two coupons . we do not have the keys my wife can verify that I returned the keys after test driving vehicle on wed. Sept. 21,2016 I called to talk to owner and [redacted] refused to give me his number and would not give him message to call me back as a matter of fact [redacted] hung up on me as I was still talking. I will be glad to pick my car up after not being able to pick it up for almost three months and [redacted] did not deny in front of two witnesses that he used parts that he had to order because they were missing from my car that were not part of the repairs they had to do. who ever responded is lying and I, my wife , and my son were the only ones present when I questioned [redacted] about using the parts on another car that they had in the shop that was like mine
Regards,
[redacted]
Have resolved all issues with customer on Kia Sorento. Kia Optima is still under warranty and we will be more than happy to fix all issues related to the repairs done here. Company policy guarantees customer warranty on repairs done but does not cover any rental.
rejecting this response because: They did not complete the job at all on either vehicle. We are now having to take our vehicles to another company to repair the damages caused by Body Tec Collision. Under the advisement of our insurance company. So for them to respond with an out right lie is just more evidence of their lack of character and integrity.
Regards,
[redacted]
Customer called after vehicle had left to state items were missing from vehicle. I told him I would investigate the situation. I went to talk to assistant manager who delivered the vehicle and the detail department as well. Assistant manager told me that he saw the watch in middle console....
The detail department stated that the remaining items were put in a bag in the back of the SUV. I called the customer back and relayed what I had found out. He stayed that he would let his wife know were the items where and would get back to me. Never heard from him again so figured the problem was resolved. It is company policy that any personal items left in vehicle are not the responsibility of Body Tec. This form is signed by customer.
As a tow in facility we pay for the towing bill when a vehicle comes in. We then get reimbursed from insurance or the customer depending if the repairs get done here or not. In this case repairs were not done here so we had to get reimbursed for the towing bill. Also as a tow in facility...
we have the right to charge 30 per day for storage fees for having the vehicle here. Had the repairs been done here the storage fees are waived. All fees are legitimate.
Complaint: [redacted]
I am rejecting this response because:car has only been ready since friday a week ago when I went to pay balance they refused to give discount I have two coupons . we do not have the keys my wife can verify that I returned the keys after test driving vehicle on wed. Sept. 21,2016 I called to talk to owner and [redacted] refused to give me his number and would not give him message to call me back as a matter of fact [redacted] hung up on me as I was still talking. I will be glad to pick my car up after not being able to pick it up for almost three months and [redacted] did not deny in front of two witnesses that he used parts that he had to order because they were missing from my car that were not part of the repairs they had to do. who ever responded is lying and I, my wife , and my son were the only ones present when I questioned [redacted] about using the parts on another car that they had in the shop that was like mine
Regards,
[redacted]
Have resolved all issues with customer on Kia Sorento. Kia Optima is still under warranty and we will be more than happy to fix all issues related to the repairs done here. Company policy guarantees customer warranty on repairs done but does not cover any rental.
Complaint: [redacted]
I am...
rejecting this response because: They did not complete the job at all on either vehicle. We are now having to take our vehicles to another company to repair the damages caused by Body Tec Collision. Under the advisement of our insurance company. So for them to respond with an out right lie is just more evidence of their lack of character and integrity.
Regards,
[redacted]
Customer called after vehicle had left to state items were missing from vehicle. I told him I would investigate the situation. I went to talk to assistant manager who delivered the vehicle and the detail department as well. Assistant manager told me that he saw the watch in middle console....
The detail department stated that the remaining items were put in a bag in the back of the SUV. I called the customer back and relayed what I had found out. He stayed that he would let his wife know were the items where and would get back to me. Never heard from him again so figured the problem was resolved. It is company policy that any personal items left in vehicle are not the responsibility of Body Tec. This form is signed by customer.
As a tow in facility we pay for the towing bill when a vehicle comes in. We then get reimbursed from insurance or the customer depending if the repairs get done here or not. In this case repairs were not done here so we had to get reimbursed for the towing bill. Also as a tow in facility...
we have the right to charge 30 per day for storage fees for having the vehicle here. Had the repairs been done here the storage fees are waived. All fees are legitimate.