Body Tech Fitness, Inc.

Complaint:
I am rejecting this response because:
Regards,
B*** ***
I spoke with a Dutton Plumbing representative today, (S***), and came to an ORAL agreement In that ORAL agreement at approximately 2:today I settled for a total of $for work done, (leak detection, 18" X 18" tile removal, jack hammering concrete floor, pipe repair and filling hole with sand and concrete patch.) I was told by "S***" of Dutton plumbing that my requirement to have the funds and total corrected would be completed before 3:pm and and my credit card payment would be credited by Dutton Plumbing and I would receive a call and an email confirming same It is now 5: I have not received a call nor an email confirming the refund to my credit card That was a LIE I am asking for your assistance in this matter again as once more Dutton Plumbing has not kept their word.I look forward to your assistance and finalizing of this agreement today with Dutton Plumbing I no longer have any faith in Dutton's word.B*** ***

Sean the supervisor spoke with the customer this morning about us coming back outHe had tried to reach him the next business day but was not able tooCustomer had informed us that he was okay with waiting to have us out till the 19th of this month so original technician could come out and solve
the issueWe will reach out to him again and see if maybe we can come out earlier to make customer happy

Complaint:
I am rejecting this response because:They called as soon as they received your E-Mail. Unfortunately, they were blunt, rude and uncompromising. Their secretary refused to send anyone to check on the problem for two weeks. I don't know if this complaint can be closed anytime soon.
Regards,
*** ***

My name is S[redacted] and I will be taking point on your issue from here on. I have spoken with both Vincent and the owner Mr. Dutton about your concerns. After reviewing this with both of them, we want to try to work with you on this as much as we can and make sure the job and price are both to your...

satisfaction. Please contact our office any day before 3 pm and ask for S[redacted] and I will help you resolve this. I will be waiting your call. Thank you.

As Stated by the Customer.  This is the email I sent to him with the attached refund. On September 2nd, 2015, myself and him made a verbal agreement over the phone of a refund of $1,337.00. My accounting department processed it after I was off of work, refund is time stamped, but I sent him this email eight minutes after I got in the next day. Later that day I called him to inform him I sent the email already and that it can take up to 30 days on the banks end to process his money. He said he understands that and was okay with the refund. He also confirmed he had received this email. Thank you for your time and I hope we can close this out. Please confirm with me that you received this email. [redacted] Customer Service Dutton Plumbing

Complaint: 11191863
I am rejecting this response because: I am still waiting for the complaint to be totally resolved.
Regards,
[redacted]

We tried to make ourselves available at convenient time for him during the week but he wasn't able to have us at his property till after 7:00 pm. Since this is an outside job we do need light in order to look at the situation correctly. Customer could not do that so we went out there this past Saturday to look at the situation. After going out the technician said that he did not have the right equipment to really access the job properly. Now we are to go back out again this upcoming Saturday with proper equipment to as the line correctly.