Body Xchange Express Club

Initial Business Response / [redacted] (1000, 5, 2016/05/09) */ I spoke with [redacted] today - we discussed her intentions of canceling her membership and that we had no record of her request at our corporate officeI have notified Seas and Assoccollections company to close the account with nothing owed and the membership will be cancelled

I am rejecting this response because: Typical corporate greed from Body Exchange CongratulationsGood luck on staying in business as the word will spread about your company in BakersfieldIt has still been my pleasure serving this great countryMy selflessness service allows corporations like Body Exchange to take advantage of the average tax paying citizen like myself, but it’s life in the United States and I have accepted it

RevDex.com:I am the one who personal got involved with the refund partition by contacting the fraud department at my bank institution. This business's did nothing for me in regards to issueing me a written responds into my castle resolution of my case or reasoning as to why I was not allowed into the gym after they say I signed and was billed and showed reference to ther workers or manager. I also asked for ducumebtation as to why I was not allowed paperwork osaging my account was closed from the place of business where my banking and debt card information is present they would not allow me to close the account that day. I also was never contact with the results and or findings as to my aligarions of identity theft and someone wheeling money out of my account. I was not issued a refund from the company I was denied a refund and then not made aware of the full end of my complaints against body exchange and it's poorest managers. Who rolled there eyes at me and argued with me just for showing up to a gym I was paying to attend asking why I was not allowed in the gym and why my account that I asked to be closed because I was not allowed access into the gym by gym management. After the date I asked for my account to be closed Money was still being taken out of my account. I am sure that is a felony in most states. I also was denied a refund from the company when I bought up there horrible business practices to there corporate offfice. They denied my refund and offered me no written responds into my case and they say I signed why was my account then not cut off after I asked for it t be for three months from various employees and managers at body exchange. I was not issued a refund until I contact Chase bank and had there fraud division investigate the account becoming a. This place as inept I want to make formal complaints about the business practitices here againsi want to complain again about the employees and horrible managers and I want to complain again about the corporate office not looking into the matter more Theron and firing someone for scheming money out of my account for the holidays and never settling to Crete [redacted] Walton Ana coins instead I was never given permission to create a gym memebership I was never a gym memebership yet they took money out of my account the good part of six months. I want employees fired from there positions and an a true ethics investigation into the company all 20/20 style because this place is fraught with bad management and the company yelled at me and did not issue me a n immediatel refund u Gil I contacted the better business bearuea. Thank you for your time and goodnight. If I never had account create and never a memeber why take money out my account whether I signed or not signed. I seriously want somebody brought up on criminal feud chargers and fired from there position and I want body Exchange to be fully investigated by the work and ethics board this has been a complete disaster from the start and destroyed my holiday cheer festive and season and there should be repercussions for there actions since the place is a health and service department. I was not helped or serve righetously inn any way. I am sure this is not and will not be the last conplaont against this buisness. Signed [redacted] and I am a war veteran back from Iraq and Afghanistan was this to way to treats our wounded warriors? I have reviewed the response made by the business in reference to complaint ID 12514485, and find that this resolution is satisfactory to me.

? I am rejecting this response because: Typical corporate greed from Body Exchange CongratulationsGood luck on staying in business as the word will spread about your company in BakersfieldIt has still been my pleasure serving this great countryMy selflessness service allows corporations like Body Exchange to take advantage of the average tax paying citizen like myself, but it’s life in the United States and I have accepted it

Mr [redacted] enrolled on 10/4/- We will provide a signed copy of his membership agreement if requested from Revdex.comThe cancellation terms of the membership clearly state that a member must provide a day notice prior to the billing date to cancel the next payment dueOn 12/22/Mr [redacted] called our corporate office at that time we reiterated the cancellation terms of his membership, specifically the day notice requirement as well as the request needed to be in writingWe received a cancelation request from Mr [redacted] postmarked 12/26/ This is within the day notice requirement for the monthly dues of 1/4/as well as the yearly fee due on 1/6/We feel it's unfortunate that Mr [redacted] didn't provide enough notice to cancel with a proper day notice, however we feel our cancellation policy is both fair and transparentTherefore a refund is not in orderThe membership has been cancelled, due to the letter we received and no further payments are due

Initial Business Response /* (1000, 5, 2015/10/22) */
Member enrolled on 9/10/for a year termMember received a printed copy of her membership agreement on 9/10/Member had ample time to review the terms of her membership agreementWe received an email from member on 9/29/- requesting
cancelation of her membershipDue to the fact that she will be working out of town for her workWe replied to members request by email on 9/30/and outlined the cancelation policy that is included on the copy of her membership she received on 9/10/In addition we offered to re-start he training session with a new trainer so she didn't lose any time with a trainerwe have several email exchanges between the member and our corporate officeOn 10/8/we mailed her a letter outlining the cancelation policy along with another copy of the membership agreement she signedOur cancelation policy for a month term membership states: This membership may be cancelled with a 30day written notice by reason of death or permanent disability or when you reside more than miles from any of our facilitiesWe require verifiable and reasonable proof as well as a cancelation feeMember has not met the requirements for cancellation under the terms of her membershipIf the member meets the terms of cancellation we will gladly cancel her membershipIf the member does not meet the requirements for cancellation the membership will remain activeUpon request - We will provide Revdex.com with copies of all email correspondence between us and the member, as well as copies of the letter we mailed the member and a signed copy of the membership agreement
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel physically and emotionally uncomfortable walking into that gym, I shouldn't be penalized for bad serviceI would like to cancel my membership based on the fact I wanted to cancel within the 5day period but was not in a mental state to do soI called out sick from work on that Monday because I was upset with the service providedBecause of my low self esteem I didn't contact the gym until it was too lateBased on toll the business put me through I should be able to cancelI get anxiety thinking about stepping one foot into that gymI've only been in that gym once, where the gym can atest tooI've never felt so bad about my self after this gym experience
Final Consumer Response /* (2000, 15, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please let me know what I need to provide to cancel the membership
Final Business Response /* (4000, 13, 2015/10/27) */
At this time the promissory note balance on the membership is - If the member would like to settle the account today and cancel without following the membership guidelines we will accept

We have no further comment, beyond our initial responseAt this time we consider this a closed matter

Revdex.com:I am the one who personal got involved with the refund partition by contacting the fraud department at my bank institutionThis business's did nothing for me in regards to issueing me a written responds into my castle resolution of my case or reasoning as to why I was not allowed into the gym after they say I signed and was billed and showed reference to ther workers or managerI also asked for ducumebtation as to why I was not allowed paperwork osaging my account was closed from the place of business where my banking and debt card information is present they would not allow me to close the account that dayI also was never contact with the results and or findings as to my aligarions of identity theft and someone wheeling money out of my accountI was not issued a refund from the company I was denied a refund and then not made aware of the full end of my complaints against body exchange and it's poorest managersWho rolled there eyes at me and argued with me just for showing up to a gym I was paying to attend asking why I was not allowed in the gym and why my account that I asked to be closed because I was not allowed access into the gym by gym managementAfter the date I asked for my account to be closed Money was still being taken out of my accountI am sure that is a felony in most statesI also was denied a refund from the company when I bought up there horrible business practices to there corporate offficeThey denied my refund and offered me no written responds into my case and they say I signed why was my account then not cut off after I asked for it t be for three months from various employees and managers at body exchangeI was not issued a refund until I contact Chase bank and had there fraud division investigate the account becoming aThis place as inept I want to make formal complaints about the business practitices here againsi want to complain again about the employees and horrible managers and I want to complain again about the corporate office not looking into the matter more Theron and firing someone for scheming money out of my account for the holidays and never settling to Crete *** Walton Ana coins instead I was never given permission to create a gym memebership I was never a gym memebership yet they took money out of my account the good part of six monthsI want employees fired from there positions and an a true ethics investigation into the company all 20/style because this place is fraught with bad management and the company yelled at me and did not issue me a n immediatel refund u Gil I contacted the better business bearueaThank you for your time and goodnightIf I never had account create and never a memeber why take money out my account whether I signed or not signedI seriously want somebody brought up on criminal feud chargers and fired from there position and I want body Exchange to be fully investigated by the work and ethics board this has been a complete disaster from the start and destroyed my holiday cheer festive and season and there should be repercussions for there actions since the place is a health and service departmentI was not helped or serve righetously inn any wayI am sure this is not and will not be the last conplaont against this buisnessSigned *** *** *** and I am a war veteran back from Iraq and Afghanistan was this to way to treats our wounded warriors?
I have reviewed the response made by the business in reference to complaint ID 12514485, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/10/22) */
Member enrolled on 9/10/for a year termMember received a printed copy of her membership agreement on 9/10/Member had ample time to review the terms of her membership agreementWe received an email from member on 9/29/- requesting
cancelation of her membershipDue to the fact that she will be working out of town for her workWe replied to members request by email on 9/30/and outlined the cancelation policy that is included on the copy of her membership she received on 9/10/In addition we offered to re-start he training session with a new trainer so she didn't lose any time with a trainerwe have several email exchanges between the member and our corporate officeOn 10/8/we mailed her a letter outlining the cancelation policy along with another copy of the membership agreement she signedOur cancelation policy for a month term membership states: This membership may be cancelled with a 30day written notice by reason of death or permanent disability or when you reside more than miles from any of our facilitiesWe require verifiable and reasonable proof as well as a cancelation feeMember has not met the requirements for cancellation under the terms of her membershipIf the member meets the terms of cancellation we will gladly cancel her membershipIf the member does not meet the requirements for cancellation the membership will remain activeUpon request - We will provide Revdex.com with copies of all email correspondence between us and the member, as well as copies of the letter we mailed the member and a signed copy of the membership agreement
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel physically and emotionally uncomfortable walking into that gym, I shouldn't be penalized for bad serviceI would like to cancel my membership based on the fact I wanted to cancel within the 5day period but was not in a mental state to do soI called out sick from work on that Monday because I was upset with the service providedBecause of my low self esteem I didn't contact the gym until it was too lateBased on toll the business put me through I should be able to cancelI get anxiety thinking about stepping one foot into that gymI've only been in that gym once, where the gym can atest tooI've never felt so bad about my self after this gym experience
Final Consumer Response /* (2000, 15, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please let me know what I need to provide to cancel the membership
Final Business Response /* (4000, 13, 2015/10/27) */
At this time the promissory note balance on the membership is - If the member would like to settle the account today and cancel without following the membership guidelines we will accept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12439758, and find that this resolution is satisfactory to me

*** enrolled her nephew *** *** dob (7/2/04) on membership *** on 7/18/for $monthly*** used this membership from its inceptionWe have a signed membership agreement along with signed addendum from her stating she wished to be the responsible billing party for ***'s
membership. On 5/8/*** *** (dob 8/8/75), father of *** *** (dob 7/2/04) enrolled *** on membership *** on 5/8/for $monthly*** has been using this membership since its inception.We have a signed membership agreement along with signed addendum from father stating he wished to be the responsible billing party for ***'s membership. On 11/18/*** - contacted our corporate office to inform us of the duplicate membership accountPer her request we cancelled membership *** on 11/18/17. Our records show that both memberships were billed simultaneously, membership *** = 6/18/- 10/18/for months @ $= $In addition the account was billed $yearly fee on 10/6/For a total amount of $113.96. We will gladly refund $to ***We will mail a check to *** *** *** *** ** ***

Membership account in question was refunded through a bank charge back done by the memberThis was processed by our billing company on 11/24/Despite the fact that we have signed documentation from the member authorizing BX to bill him for this membership as well as a photocopy of his
drivers license we will allow the chargeback to go throughOur preference is to no longer do business with *** now or in the future

*** enrolled her nephew *** *** dob (7/2/04) on membership *** on 7/18/for $monthly*** used this membership from its inceptionWe have a signed membership agreement along with signed addendum from her stating she wished to be the responsible billing party for ***'s
membership. On 5/8/*** *** (dob 8/8/75), father of *** *** (dob 7/2/04) enrolled *** on membership *** on 5/8/for $monthly*** has been using this membership since its inception.We have a signed membership agreement along with signed addendum from father stating he wished to be the responsible billing party for ***'s membership. On 11/18/*** - contacted our corporate office to inform us of the duplicate membership accountPer her request we cancelled membership *** on 11/18/17. Our records show that both memberships were billed simultaneously, membership *** = 6/18/- 10/18/for months @ $= $In addition the account was billed $yearly fee on 10/6/For a total amount of $113.96. We will gladly refund $to ***We will mail a check to *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12439758, and find that this resolution is satisfactory to me

Membership account in question was refunded through a bank charge back done by the memberThis was processed by our billing company on 11/24/Despite the fact that we have signed documentation from the member authorizing BX to bill him for this membership as well as a photocopy of his
drivers license we will allow the chargeback to go throughOur preference is to no longer do business with *** now or in the future.

Mr*** enrolled on 10/4/- We will provide a signed copy of his membership agreement if requested from Revdex.comThe cancellation terms of the membership clearly state that a member must provide a day notice prior to the billing date to cancel the next payment dueOn 12/22/Mr*** called
our corporate office at that time we reiterated the cancellation terms of his membership, specifically the day notice requirement as well as the request needed to be in writingWe received a cancelation request from Mr*** postmarked 12/26/? This is within the day notice requirement for the monthly dues of 1/4/as well as the yearly fee due on 1/6/We feel it's unfortunate that Mr*** didn't provide enough notice to cancel with a proper day notice, however we feel our cancellation policy is both fair and transparentTherefore a refund is not in orderThe membership has been cancelled, due to the letter we received and no further payments are due

? I am rejecting this response because:
Typical corporate greed from Body Exchange CongratulationsGood luck on staying in business as the word will spread about your company in BakersfieldIt has still been my pleasure serving this great countryMy selflessness service allows corporations like Body Exchange to take advantage of the average tax paying citizen like myself, but it’s life in the United States and I have accepted it

Initial Business Response /* (1000, 5, 2016/05/09) */
I spoke with *** today - we discussed her intentions of canceling her membership and that we had no record of her request at our corporate officeI have notified Seas and Assoccollections company to close the account with nothing owed and
the membership will be cancelled

We have no further comment, beyond our initial response. At this time we consider this a closed matter.

Initial Business Response /* (1000, 5, 2016/05/09) */
I spoke with [redacted] today - we discussed her intentions of canceling her membership and that we had no record of her request at our corporate office. I have notified Seas and Assoc. collections company to close the account with nothing owed and...

the membership will be cancelled.