Body Xchange Sports Club Downtown

[redacted] - membership # [redacted] Her membership is linked to her boyfriends accountThe proof required to obtain a rate reduction was received by Body Xchange 6/21/This proof was provided by members boyfriend, since the discount is applied to his account first and then secondary members afterTherefore the discount was applicable as of 6/21/Members account was placed on a freeze for her invoice due 7/18/We applied her secondary discount as of her next billing on 8/18/Our records reflect - she has paid the correct amount for her membership and the membership is currently at a discounted rate as of 6/21/There is no credit or refund due at this time

Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Our Office staff miss calculated the balance owed by the member on her accountThe current balance on the account is $This was our error: therefore we will credit her account in the amount of $22.99, leaving her with a zero balance and a closed account

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ The member enrolled on 10/7/and provided a bank account for us to bill him for future paymentsHe signed a membership agreement that includes a standard day buyer's right to cancelIn the event the buyer wishes to terminate the membership prior to the 5th business day, it is required in writingWe can provide Revdex.com a copy of the membership that was initialed and signed for by Mr***, acknowledging his agreement to the terms of the membershipAs of today Mr***'s membership has been terminatedHe enrolled on 10/7/and notified us on 11/9/which was days after his billing date for the time period 11/7-12/7/On 11/we also billed the member the remaining balance from his date of enrollment that covered 10/7-11/7/As a good faith gesture we are willing to refund Mr [redacted] for the monthly payment that covered 11/7-12/7/even though his notification to us was day's past the due date Once we receive confirmation that this is satisfactory we will process the refund of back to the account it was billed from Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am requesting a refund for the total charge ($59.98)The only charge I agreed to was the $trial fee in which I am not requesting a refund for Final Consumer Response / [redacted] (4200, 11, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never stated that I didn't sign anythingThat's not what my conplaint is aboutI was lied to and told by your employee that I must go in and confirm after the days that I wanted a membership before I recieved any charges or was actually signed upYour employee told me that this was merely just to get it out of the way should I want a membership I was also told that the $was required to do the trial and paying the $I did agree to and I am not requesting a refund for that as a result Final Business Response / [redacted] (4000, 14, 2015/11/18) */

Body Xchange parking is designated for the use of its members: only while the members are using the facility as a member to exerciseWe do not allow anyone to park in our parking lot to attend events at other venues; such as concerts as Mr [redacted] states he didIt is our position that he declined to adhere to the posted sign and chose to park at his own riskWe are declining his request to be reimbursed in the amount of $

Initial Business Response / [redacted] (1000, 10, 2016/04/18) */ [redacted] has an account that was sent to collection at Bakersfield Credit Control in They received a judgment against him in from Kern County CourtThe court seems to have made a clerical error with the amount of the judgmentWe have contacted the Bakersfield Credit Control to have them correct the courts clerical errorThey have assured us the clerical error will be fixed however they are not willing to dismiss the settlementWe suggest that Mr [redacted] contact Bakersfield Credit Control in an effort to settle his account and balance dueAs we stated to Mr [redacted] on March 21, Body Xchange can only refer him to Bakersfield Credit Control and are unable to meet his request to settle with us for $He must deal directly with Bakersfield Credit Control in this matter Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

As stated in the initial responseMember enrolled on 5/11/The discount she is requesting is affiliated with her boyfriends membership #(654932772)He provided the required proof for his discount on 6/12/As of 6/12/***'s membership rate was then lowered to $monthly from her original rate of $She was not billed for July as her account was placed on a freeze for her payment due 7/18/Her next payment amount was due on 8/18/and she was billed at the discounted rate of $As stated our records are accurate and reflect her billing to be the proper amountShe is not due a refund as statedIf requested from Revdex.com we will provide copies of the documentation - including a signed copy of ***'s original membership agreement, copy of her request to freeze her membership for the month of July (dated 6/13/17) , a copy of her payment from 8/18/reflecting her charge of $as well as all future invoices due at a rate of $At this time we consider this matter closed

In response to Ms*** ***'s complaint, I have attached completed and signed copies of her signed membership agreement as well has her signed personal training addendumPlease note page of her membership agreement (back) under section Termination of Month to Month Membership; as noted in
this section "Any fees paid for additional but unused services (personal training) ARE NOT subject to refundIn addition on the completed and signed copy of the personal training addendum in the center of the agreement it states again that training sessions are not transferable or refundableBody Xchange is willing to allow Ms*** *** the opportunity to interview at no cost to her each trainer at the location in which she purchased her training sessions and chose the trainer she would like to complete her remaining sessionsHowever we are unwilling to refund any unused sessions per the signed membership agreement and personal training addendumAt this time her membership is pending cancel - per her request on our phone conversation on 6/16/4:41pmIf she wishes to not have her membership canceled and use her sessions I may be contacted at the *** Dr location *** or the BX Corporate office ***We will be happy to assist with activating her membership and coordinating interview times for her to meet with the trainers to allow her an opportunity to choose a new trainerPlease note that myself, *** *** handles all the day to day operation of the Body Xchange companies, in addition but not limited to member services, membership complaints and the Revdex.comMr*** does not function in the day to day operation with regard to members or any of the customer service issuesHence the reason Revdex.com contact comes directly to me

There was no such permission given; for any member or otherwise to use our parking lot for the eventOnly members that were working out or using the our actual facility were allowed to parkWe have limited parking for the use of the facility and therefore would not be in a position to accommodate members wishing to use the parking lot to attend events

[redacted] [redacted] - membership # [redacted]. Her membership is linked to her boyfriends account. The proof required to obtain a rate reduction was received by Body Xchange 6/21/17. This proof was provided by members boyfriend, since the discount is applied to his account...

first and then secondary members after. Therefore the discount was applicable as of 6/21/17. Members account was placed on a freeze for her invoice due 7/18/17. We applied her secondary discount as of her next billing on 8/18/17. Our records reflect - she has paid the correct amount for her membership and the membership is currently at a discounted rate as of 6/21/17. There is no credit or refund due at this time.

Initial Business Response /* (1000, 5, 2016/04/12) */
Our Office staff miss calculated the balance owed by the member on her account. The current balance on the account is $22.99. This was our error: therefore we will credit her account in the amount of $22.99, leaving her with a zero balance and a...

closed account.

Body Xchange parking is designated for the use of its members: only while the members are using the facility as a member to exercise. We do not allow anyone to park in our parking lot to attend events at other venues; such as concerts as Mr. [redacted] states he did. It is our position that he declined...

to adhere to the posted sign and chose to park at his own risk. We are declining his request to be reimbursed in the amount of $280.

Initial Business Response /* (1000, 5, 2015/11/11) */
The member enrolled on 10/7/15 and provided a bank account for us to bill him for future payments. He signed a membership agreement that includes a standard 5 day buyer's right to cancel. In the event the buyer wishes to terminate the membership...

prior to the 5th business day, it is required in writing. We can provide Revdex.com a copy of the membership that was initialed and signed for by Mr. [redacted], acknowledging his agreement to the terms of the membership. As of today Mr. [redacted]'s membership has been terminated. He enrolled on 10/7/15 and notified us on 11/9/15 which was 2 days after his billing date for the time period 11/7-12/7/15. On 11/7 we also billed the member the remaining balance from his date of enrollment that covered 10/7-11/7/15. As a good faith gesture we are willing to refund Mr. [redacted] 29.99 for the monthly payment that covered 11/7-12/7/15 even though his notification to us was 2 day's past the due date.
Once we receive confirmation that this is satisfactory we will process the refund of 29.99 back to the account it was billed from.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am requesting a refund for the total charge ($59.98). The only charge I agreed to was the $5.00 trial fee in which I am not requesting a refund for.
Final Consumer Response /* (4200, 11, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never stated that I didn't sign anything. That's not what my conplaint is about. I was lied to and told by your employee that I must go in and confirm after the 5 days that I wanted a membership before I recieved any charges or was actually signed up. Your employee told me that this was merely just to get it out of the way should I want a membership.
I was also told that the $5 was required to do the trial and paying the $5 I did agree to and I am not requesting a refund for that as a result.
Final Business Response /* (4000, 14, 2015/11/18) */

I am rejecting this response because:Its absolutely untrue, I can not believe how unprofessional, and in all honesty fraudulent, this company is. The fact that you sit there and lie through your teeth is absurd. I know ill never get reimbursed and thats fine but I will absolutely have no positive reference or things to say about this place. No need for a response, it will be lies, and honestly I dont have anymore time to waste on this matter

Initial Business Response /* (1000, 10, 2016/04/18) */
[redacted] has an account that was sent to collection at Bakersfield Credit Control in 2008. They received a judgment against him in 2008 from Kern County Court. The court seems to have made a clerical error with the amount of the judgment. We have...

contacted the Bakersfield Credit Control to have them correct the courts clerical error. They have assured us the clerical error will be fixed however they are not willing to dismiss the settlement. We suggest that Mr. [redacted] contact Bakersfield Credit Control in an effort to settle his account and balance due. As we stated to Mr. [redacted] on March 21, 2016. Body Xchange can only refer him to Bakersfield Credit Control and are unable to meet his request to settle with us for $600. He must deal directly with Bakersfield Credit Control in this matter.
Initial Consumer Rebuttal /* (2000, 12, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because: that's fine with me. I also recorded and took down their workers names and times they called me and let me know when I was going to get my money back. If the business wants to continue to lie and falsify documents on their part to cover up their mistake that's on them . I will continue to pursue action against them and let people know how incompetent they are