Body Xchange Sports Club Southwest

I went to the indicated business to discontinue my membershipI was told that I could not cancel my membership until the past due amount was paid in fullalthough I understand I have an amount due and it is my obligation to pay the amount due, I should be able to cancel my membership so additional fees are not accruedThe staff at the indicated business were rude and did not have a solution to resolve my complaintAs a consumer, I should be allowed to cancel a service I no longer want Also, I have a complaint about the business practiceOn one occasion I spoke to a representative from the business and was told that my late fees could be removed by calling the billing agency to request the late fees removed, but when I called the billing agency I was told to call the business to request the removal of late feesHaving to call back and forth and not having the issue resolved is a concernWhen I spoke to both the representative from the business and the billing agency both ladi

[redacted] (Primary) - [redacted] Member inquired on 4/7/to cancel her membershipAt this time her account was passed due in the amount of $She was delinquent on her payments for: 1/2,1/6,2/2,3/2,4/Our membership agreement clearly explains that a members account must be in good standing with all payments in order to cancel the accountSince the members initial inquiry she has incurred an additional delinquent invoice for 5/in the amount of $for a total due balance of $If the member can pay the amount of $to bring her account current by 5/31/we will close her account and cancel her membershipWe will also waive the $past due amount from 5/ If not the account will go into collection status and be sent to our collections company [redacted] for the entire amount of $she will then need to make payment arrangements with the collection company to settle her debtWe can also provide a signed copy of the membership agreement by the member, in which she agreed to the terms stated above Yours in Health, [redacted] Body Xchange Health Clubs [redacted]

I went to the indicated business to discontinue my membershipI was told that I could not cancel my membership until the past due amount was paid in fullalthough I understand I have an amount due and it is my obligation to pay the amount due, I should be able to cancel my membership so additional fees are not accruedThe staff at the indicated business were rude and did not have a solution to resolve my complaintAs a consumer, I should be allowed to cancel a service I no longer want
Also, I have a complaint about the business practiceOn one occasion I spoke to a representative from the business and was told that my late fees could be removed by calling the billing agency to request the late fees removed, but when I called the billing agency I was told to call the business to request the removal of late feesHaving to call back and forth and not having the issue resolved is a concernWhen I spoke to both the representative from the business and the billing agency both ladi

I was sold month to month single rate contract,My bank account was charged several payments over my contract monthly rate
my membership contract fee is $flat and that is all
I was also informed at the time of signing there contract that I couldn't use my American express card, I was instructed to use my personal bank card
I received my first bill of $31.99, not $on May 20th
The following month June 20th I was billed $(contract rate)
Then on July 6th there was a charge of $(Enhancement Rate) and when I talked to the customer service representative, she said it is once a year fee which I was never informed about
so I tried to CANCEL on July 15th
There is another charge of $on July 20th
I called the customer service again, they said you have to cancel days prior to the month which again I was not INFORMED
so she said there would be another charge on August 20th!!
I am done with this gym and just want to cancel MONTH to MONTH (it is a lie) memb

Initial Business Response /* (1000, 5, 2015/10/08) */
Member brought his concern to our attention on 9/29/15 - he spoke to our customer service supervisor. She confirmed our guest policy with him. She also counseled the employee in question. The employee has been instructed on our companies...

expectation when dealing with members and has no prior history of poor service.
We have handled the matter internally with our employee and see no validation for a request of lowering the members monthly payments, nor do we have a membership available for a lower rate than what the member is already paying. We will gladly extend a 14 day trial membership - free to the members guest in an effort for her to seek a comfortable environment within our facility.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know if he was being rude on purpose or was having a bad day. I just hope he doesn't do that with other guests. It gets tense for new gym members. I only wanted my dues lowered because that's what they offered to do because of the complaint. I think I'll be canceling when I find a new gym to go to. They lowered it from 22.99 to 19.99 a month. Which is no difference when you take into consideration time traveled to go to a another location. I refuse to go to the location of the one that member manages.
Final Business Response /* (4000, 9, 2015/10/20) */
We have done all we are capable of doing to resolve this matter in good faith. The member received a reduction of $3 per month to the lowest possible rate we have for the membership he has. We have counseled our employee on the expectations we have regarding proper customer service. At this time we consider the matter closed.

Initial Business Response /* (1000, 5, 2016/08/02) */
Member enrolled on 5/20/16 - made initial payment in the amount of $31.99 which consisted of his first monthly payment in the amount of $26.99 + $5 for a membership card. Member was billed again on 6/20/16 for his agreed upon monthly rate of...

$26.99. Member was billed $34 on 7/7/16 for his yearly enhancement fee.
Member completed a request to cancel the membership on 7/15/16 which is 5 days prior to his billing date. Member was billed $26.99 on 7/20/2016 and was allowed access until 8/20/2016. All of the term of the membership and billing where accurately accounted for according to the terms of his membership agreement. We will provide a signed copy of the membership agreement which outlines all of the above; of which the member also received a copy upon enrollment. Member also had 5 business days to review the agreement he signed: if during the initial 5 business days the member could have opted to cancel his membership agreement and would have been due a full refund of his initial $31.99 payment. We received no such notice.
Member notified us on 7/15/2016 his desire to cancel the membership which requires a 15 Day notice prior to his billing day of 7/20/2016.
As of the writing of this reply - the membership will be canceled on 8/20/16 - there are no monies due/ no further billing schedules, and no refund is due to the member. At this time we consider this a closed matter.

[redacted] (Primary) - [redacted] Member inquired on 4/7/17 to cancel her membership. At this time her account was passed due in the amount of $244.94. She was delinquent on her payments for: 1/2,1/6,2/2,3/2,4/2. Our membership agreement clearly explains that a members account must be in good...

standing with all payments in order to cancel the account. Since the members initial inquiry she has incurred an additional delinquent invoice for 5/2 in the amount of $39.72 for a total due balance of $284.66. If the member can pay the amount of $244.94 to bring her account current by 5/31/17 we will close her account and cancel her membership. We will also waive the $39.72 past due amount from 5/2.  If not the account will go into collection status and be sent to our collections company [redacted] for the entire amount of $284.66 she will then need to make payment arrangements with the collection company to settle her debt. We can also provide a signed copy of the membership agreement by the member, in which she agreed to the terms stated above.   Yours in Health, [redacted] Body Xchange Health Clubs [redacted]