BodyChange Inc.

Initial Business Response /* (1000, 7, 2015/10/04) */
Per the changetime.com website, and the terms of service therein, our 100% Money Back Guarantee is a Day Money Back Guarantee
As the consumer fully completed the Week program, exceeding the day money back guarantee, no refund was
given
If the consumer can provide either the email address used to contact support, or the support ticket number, we can attempt to return a portion of the cost of the program
Initial Consumer Rebuttal /* (3000, 9, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say that you have to tell whether or not you want the money back guarantee within the first days; by this time I had began to lose weightHad I known I would have only lost the few pounds I lost in that first month I would have cancelled it thenBelieving that this was the program to work for me, I continued to go forward with this plan, not knowing that I wouldn't lose anymore than the few pounds I had lostThey told me I could have lost at least lbs; I only lost It was a big let down, especially while eating healthy meals and doing my exercises (both exercises twice a week)I didn't see the part about having to let them know within days; honestlySo when they told me about this day I couldn't believe itI felt like not only had I been duped into a bad weight loss program, but now I was being denied of the Money back guarantee that I had believed was a sure betI had heard some good things of this program, so that is why I chose to stick it out, not knowing that my satisfaction would not be guaranteed, and that they would try to deny me of my refundThe even if they can't give me the whole amount, I still think I should be alotted the amount I paid within the last months of the program-the months I had put in the work and got nothing in return; no additional loss in pounds, no dropped dress sizes$for each month I don't believe is asking too muchSo thats two months
My ticket number is:
Ticket#XXXXXXXX
the email address I had been using to contact support is ***@hotmail.com
Final Business Response /* (4000, 15, 2015/10/27) */
Per our Terms of Service, our Money Back Guarantee is a 30-Day Money Back Guarantee:
CANCELLATION
Within thirty (30) days of your date of purchase of the Program and/or any applicable physical products from us (e.g., a DVD), you may cancel the transaction by providing written notice to us, and the return to us of such physical product(s)
Your cancellation request must be sent to the following email address:
***@changetime.com
All physical products shall be returned, postage prepaid by you, to:
*** XXXXX
In the event your cancellation request is deemed valid, as determined by us in our sole discretion, you shall nevertheless be required to fulfill your payment obligations, if any, up to the date of your cancellationOur obligation to refund purchases shall be fulfilled, as applicable, within thirty (30) days of our actual receipt of any valid cancellation, and, in the case of your cancellation and return of a physical product, our receipt of the physical product at the above address with all of its packaging and labelling intact and unopened
In the complaint, the customer clearly states that they completed the full week program, surpassing *** day money back guarantee
If the customer has already contacted our support team, we can follow up with their request if they can provide either their support ticket number, or the email address used to contact support
Final Consumer Response /* (3000, 19, 2015/10/29) */
Ticket #XXXXXXXX was the ticket number they sent me, and my email address they contacted me at was ***@hotmail.com

Initial Business Response /* (1000, 7, 2015/10/04) */
Per the social media guidelines, all billing related issues are not handled through our social media accounts.
The consumer has yet to provide an email address or support ticket number for reference.
As of 10/4, we have reached out to the...

consumer to obtain the email address used to contact our support, and we will ensure that their BodyChange NEXT account is cancelled.