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BodyFuel Fitness Reviews (7)

I have made numerous attempts to cancel my membership and all three times it has come back as unable to process due to outstanding balance even though I made payment in full in the gym all three times. Then I find unauthorized charges to my debit card. I was told it was because I updated by billing, while in actuality I only made final payment. Another person I make payments for, that account was not cancelled after the third attempt. I have attempted to contact the branch manager numerous times over many months via phone, email and in person and have never received any contact. I have made 3 trips into the club to make payments ( which is an inconvenience for me) and now I am told I have to make another trip into the club to make yet another payment. I have been told payments are only accepted in person. This will be my 4th trip/attempt to make final payment.Desired Settlementrefund of $29.95 and cancellation of membership without any further billing for [redacted] and [redacted]. Business Response Hello,I apologize but I have no records in our system of you ever calling me, and cannot find any email's that were sent to me. If you could please confirm that the email address that you sent them to was: [email protected], this way I can research exactly to what you are referring to. As of now I have no emails from you, or notes in our system about me from you. If you could please forward those emails to me again I would appreciate it, as it will help me to request the refund. As far as canceling, I do show where we received your 30 day notice of cancellation request from you on Feb. 26th 2016. At that time you did have a past due balance, so in order to cancel the account we did need for you to make the account in good standing. With those recent payments you are now canceled. As I stated earlier I can request the $29.95 refund, I just need to see the emails you sent. Thank you [redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

I have been billed for an account that was canceled days after signing up. Calling the owner resulted in getting yelled at and threats of collectionsWe signed up at the Sparks location in fall 2012. ID #[redacted] We used our debit for auto pay and requested for the first payment to be made at the end of the week when funds would be available. The card was promptly charged. We called up after our account was bounced. We visited the rep and told him the issue and that we wanted to cancel the account. He apologized and said that since we had just signed up that he could close the account. The Manager contacted us after and genuinely apologized. He refunded the money that was debited and we thought that would be it. Two years later I receive an invoice for the past 2 years. I called the hotline and received no info. No response. I called the owner who was rude , he seen notes of a refund but nothing of a cancelation. He said he had no memory of two years ago let alone yesterday,He claims his employee was not allowed to cancel our account and is no longer there. He threatened to send us to collections and told us to Pay up. I was only to his business twice , once to sign up and second time to cancel. I never got a membership card and have never touched a piece of equipment at the facility. Yet I keep getting bills which are now up to $847.73 Desired SettlementI want the account closed like we had discussed in 2012. I want this bill for $847.84 to disappear.Business Response I will just start on Jan. 7th 2013 when the customer enrolled both [redacted], and [redacted] on a Club Complete membership. This membership to get started at that time was $139.82. There was a $50.00 deposit put down on that day, with the intent to pay the remaining $89.82 apparently 2 weeks later. Our billing company system automatically collects any past due balances on any and all accounts on the 1st, and 15th of each month, unless we manually notate the account, and override the billing batch. Since there were no notes to defer the past due amount, the system automatically collected the remaining balance on their account. On the 17th of January 2013 the customer called and was upset the money was collected. I mentioned how our systems work, and explained how [redacted] (who by the way still works here. Not sure exactly who the customer spoke to recently, as I would never say an active employee does not work here) did not put notes in the system. Once they told me they did not want to pay the remaining $82.92 for a couple of weeks, I promptly requested a refund to be placed back on their credit card. This was process thru our billing company. I sent the following e-mail to process the refund:From: [redacted] mailto:[redacted] Sent: Thursday, January 17, 2013 10:29 AMTo: [redacted] (Webster) Subject: Hi [redacted], It appears that [redacted], and [redacted] PDB was collected on the 15th. It appears my employee failed to put a note that they wanted to pay the money in two weeks. Can we please refund to their account whatever PDB money was collected on the 15th? She will make the payment sometime in the next several days.I received the following response from our billing company:From: [redacted] (Webster) mailto:[redacted] Sent: Thursday, January 17, 2013 8:31 AMTo: [redacted]Subject: RE: Ok will do.On 1/18/2013 a refund was placed on the customer credit card, in good faith that they would make the payment in a few more days. On Feb.1st. Since the payment was not received by the club, the system automatically once again went to collect the past due balance and it declined.As far as customer comments, based on what I read, I know I never spoke to him recently and said what he is stating was said. The bottom line if the member cancelled (we do have a 3 day cancelation policy, which I believe we have had to process fewer than a total of 5 in the 8 years we have been in business here) why wait until the 17th to let us know, and why only request a refund of the $89.82 which we did at their request, and not the entire amount. I know at the time the agreement was they would pay off remaining balance from their $50 deposit by the end of Jan. 2013, which they never did. Now it is in collections.

To Whom It May Concern:Back in June 15, 2015 I,sent a letter to BodyFuel Fitness 1264 Disc Drive Sparks, NV 89436 to cancel our membership. Due to some unfortunate financial circumstances we could no longer afford to keep the membership. So we decided to cancel.As of August 1, 2015 no money was taken out of our account so I believed our membership was cancelled. Apparently the letter was never received it was not brought to our attention. On Tuesday December 8, 2015 I received a bill from BodyFuel Fitness Member Services stating we owe $90.02 from October 1, 2015.I called the BodyFuel Member Services number 1-888-824-2331 to understand what was going on. When I called the young lady ([redacted]) that answered looked up my account and said that they never received a letter. I told her I didn?t send it to them I sent it to the Body Fuel is Sparks, NV as I didn?t know it needed to be sent to [redacted]. That information was not given to me. She said she needed to talk to her supervisor, she then told me I owed that money and needed to send a new letter to cancel. So where does that leave me? Paying money for something I thought was cancelled and having to send a new letter? Not one single piece of mail have I received stating I owed money or an actual conversation with anyone so this issue could have been resolved long ago. I strongly feel I don?t owe you and I shouldn?t pay you the money for something I believed was cancelled. My husband Chris and I have called a few times in regards to this matter on December 8, 2015. We have been hung up on and were transferred to the supervisor whom we are still waiting to hear from.Desired SettlementI want this issue resolved. This is a complete scam.Business Response Hello [redacted]I will share with you what I shared with [redacted] Per the terms of the agreement that you agreed to, it states that you need to send written notification to our billing company in Texas in order to cancel. We have never processed cancelations here at the club, nor did we receive any letter stating you wish to cancel here at the club. If we did receive it, we would have notated the account, and notify you that : To cancel the agreement you need to send a 30 day written notice of billing date stating you are canceling. The letter needs to be sent to: BodyFuel Member Services, 16969 N. Texas Ave Suite 500 Webster Texas 77598. It is suggested that you send it certified mail, this way you have receipt of cancellation... If you have any more questions you can call them at 1-888-824-2331.The only records I have of you canceling is when you called in to our member services company on Dec 8, 2015, when they informed that you need to send written cancelation to our billing company. Your account shows 5 months past due at $9.49 a month per person for the two of you. I still will need for you to send in a written cancelation letter to the above address in order to cancel the membership. If not the recurring charges will still occur each and every month until they receive such notice.In good faith since you are 5 months past due, ($9.49 x 2 =$94.90 in past dues) upon receiving the payment in the amount of $94.90, we will waive all the entire past due balances and nsf fees, and I will issue you a 6 months dues credit so you can work out for an additional 6 months (thru) June 30, 2016) with no other payments. At the conclusion of the 6 month period (June 30th 2015) your membership will automatically terminate unless you state that you wish to continue, at which time we could re-instate your membership at the $9.49 rate. Please let us knowThank you[redacted]

I Moved to Sparks NV in 2014 and signed up with Body fuel. Since they were located near my home at the time. I then moved and told them I would be living in a different town and would be needing to cancel. I thought everything was handled until over a year later I get a notice in the mail for the first time postmarked for 12/21/2015 informing me that I owe them over $200 for late fees. The invoice included a 1-800 number for me to call which instead of being able to talk to someone you have to leave a voicemail and wait for it to become convenient for them to call you. Once I spoke with the billing company they informed me that even though my gym membership was set to expire on 05/2014 the gym is still continuing to charge me a monthly fee. So not only are they charging me past my initial contract they are attempting to trap me into monthly fees and late charges past what I originally signed up for. I was also informed that I can send in a 30day notice to the 3rd party billing company to stop future payments so now they get to add additional month to the pile of fees they are already trying to stick me with. All of this for attending their gym for two months!! Great way to take care of your Veterans Body FuelProduct_Or_Service: Gym MembershipAccount_Number:[redacted]Desired SettlementI would like them to remove all of their fees and monthly charges back dated to when I left the gym. Business Response [redacted],When you enrolled at the gym you elected to select the membership option that had a 12 month commitment and a lower price point, rather than the one that had a higher price point and was a month to month option that would require a 30 day written notice of cancelation. It was explained to you when you enrolled that at the conclusion of the one year initial term that it would continue on a month to month basis until we received written notice that you wanted to cancel. This is all explained in the membership agreement that you signed and agreed to. On Sept 16th 2014, you called our member services department located in Webster, TX. requesting to cancel. Once again you were told the cancelation policy, and in order to cancel at that time you would need to pay a $59 early cancelation fee since you were still in your initial 12 month term. The bottom line is after you were told how to cancel you never provided the written notice of canceling, nor did you pay the $59 early cancelation fee. Additionally you did not fulfill the initial 12 month term of the agreement. You credit card was declined multiple times when we tried to collect. When you called our member services on January 14th, 2016 you requested that we send you to a collection company. Then you called back on Jan. 20th 2016 you stated you will be complaining to the Revdex.com. Ok, so here we are. You still owe us the money, and you still need to provide written notice of cancelation as you agreed to do.Consumer Response Your initial contract is also on a computer that your employees scroll through the terms and conditions and give a brief explanation on. I don't see the issue here I obviously haven't gone to this gym in a long time just because I didn't read the fine print you are going to try and scam me out of money? I have no issues paying for services I that I used or if I just decided to stop going to the gym and wanted to cancel but I moved away. Since when did signing up for a gym become a way to entrap consumers into owing you money. Maybe you would be better suited running a used car lot with your approach to customers it should suit you well. And yes I said to send me to collections because It will be disputed I'm not paying you for a service I didn't receive nor use.Final Business Response I have nothing more to say. You refuse to pay your bill...plain and simple.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Yes I was waiting to hear back from you I will pay the $104.94 by the end of the month.Can I call and pay the billing company over the phone or do you prefer a check be sent to the gym.

My membership contract with Body Fuel Fitness ended as of 8/1/2013. I have tried to end my contract but they continue to add charges instead.I have a mitigating circumstance. I lost my debit card while attending to my mom in the hospital. She died a few days later. the bank cancelled that card and issued a new one. I contacted all business with auto pay and gave them the new number. because this contract ended 8/1 I figured I had no problem there. I got a call on approx. 9/15 saying they needed my new billing info. I sent a letter 9/20 stating that I did not wish to continue my membership. I talked to the gym in NV and they would not discuss the matter with me but referred me to an address in TX. I wrote the TX location on 8/8 asking them to please cancel my membership and contact me. I had a bill for $24.08 as of 11/16. I spoke to them today and somehow the bill has gone up to the $40's in a matter of days. They refuse to negotiate. Can you help? I feel I should only owe as of 11/16. Thank youDesired Settlementwilling to pay amt due as of 11/16 $24.08 although I feel I do not owe any of that. Business Response Hello [redacted],Their a few things on your account. First off there is a $15.00 NSF fee for the month of August when your credit card declined. We never attempted to charge your card again so you wouldn't keep these NSF fees from recurring. Secondly you have a real low monthly dues of $9.49 a month. For some reason you have only been paying $9.04 a month. It appears to be our mistake so we will waive that minimal amount ($12.00), and will also waive the $15.00 NSF fee. The past due amount is $28.47, and that is with me waiving all those other fees, and also waiving the 30 day notice to cancel which would include another $9.49 charge in November. Not sure where you are coming up with the 24.00???If you pay the $28.47 I will waive all the other fees and cancel your membership with a zero balance.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Reason card didn't work - lost it while in the hospital, my Mom was dying (died aug 6). I had assumed a contract that was due to end 8.1 actually did so I did not inform them of the replacement card number. I contacted them several times and rather than get return calls I got bills and more bills. I actually paid more than the $28.47 to get rid of this issue. A refund of the overage would be nice. I strongly believe that continuing to bill on a contract AFTER IT EXPIRES is a way to scam people out of money. Never again will I join this gym. Business Response [redacted] , if you can please explain to me where you are coming up with $24.08 please do so. as I shared with you I waived all nsf fees, etc....you are three months past due at $9.49 a month = $28.47. Not sure what $24.08 is? Up to you if you want me to cancel this with a zero past due balance. If you pay $24.08 it will leave your account with a balance of $4.39.

My family and I had a membership with this gym. Due to the amount of people in my family two separate accounts were created (two separates automatic withdrawals as well). Turns out that this gym didn't withdrawal my monthly dues for all the people in the account. Well a year later a collection notice was issued for one person on the account. I called John (owner/manager) to discuss the discrepancy. John looked up the account and couldn't understand where all the charges came about so stated that my balance is and should only be $194.84. At that time I paid the full amount. Since that time collection notices keep coming in the mail stating there is a balance is $108.40. My wife and I have personally gone in to Bodyfuel and called for John no less than two dozen times to resolve this billing dispute. I still have no resolution to this problem due to unanswered messages from John. I do not recommend using this gym","neg-1

How do I even start??? My husband tried taking his ex-wife off his membership account 2 years ago. They kept telling him they would take care of it but never did. He paid an extra $15 every month for two years. They would tell him to send in certified letter to company in Texas and still she wasn't removed. I tried adding myself to his account in February but they wouldn't let me because the "ex-wife" was still on the account (after sending certified letter to remove her and talking to owner and employees multiple times). I (like an it) in February joined the gym with my own membership. We went into BodyFuel in Sparks to talk to owner AGAIN in June, with no help. He agreed to let me cancel my membership free of charge because my husband was charged over $400 in membership fees with his ex-wife still being on account and them not taking her off. Not believing him, I decided to send a cancellation request certified mail to the Texas address they gave me, and I also sent a cancellation request certified mail for the 2nd time for my husband. I checked my account yesterday and was charged $18 AGAIN this month! I called the BodyFuel office in Sparks and low and behold my husband also has a $30 past payment due! These people are scammers and thieves! We can not seem to leave this gym or get our money back.Product_Or_Service: gym membershipDesired SettlementI would like a refund from having to pay for my husbands ex-wife for 2 years (not in contract) and would also like to cancel our memberships.Business Response Contact Name and Title: [redacted]Contact Phone: 775-354-1500Contact Email: [redacted]This complaint I think is trying to address 3 different memberships. [redacted] , and [redacted]. On 10/16/2012[redacted] joined BodyFuel Fitness along with his then wife (?)[redacted] on a two year term membership. This option provides the least expensive way to enroll, and also provides a substantial savings on the monthly dues over the course of the term for making a longer commitment. On 6/21/2014, I had a note that[redacted] called and wanted to be on her own account. I notated the account at 2:33pm with the following: not 100% sure , but[redacted] is requesting to pay her own payment, and not have [redacted] pay it....not sure if she provided her own cc info or not.On 6/24/2014 at 7:46pm our member services department responded with: we just need to verify billing info for both we can also unlike members. Please advise how we want move forward with the acct. Since we never received new billing info for[redacted], and never heard anything back we never changed anything.On 12-18-14 at 7:37pm [redacted] called our member services. The following was notated on his account: Mbr called in regarding charges on his acct; mbr stated he has not looked at his bank statements in about two years; he noticed a charge of 59.90 on 12/02; advised mbr that is for[redacted] (ex-wife) she was supposed to have changed her billing information on her acct since last year as she told him she had done; mbr upset stated how can he be charged for someone that should have her own acct and not linked to his; mbr wants money refunded and acct fixed and also his billing info taken off mbr $sp07177 acct. Mbr wants call back from supOn 12/24/14 at 2:03pm his account was notated with : This is a joint acct. we cannot seperate it here at ms. members wife would need to go to the club and rejoin on her own membership.[redacted] can also go to the club to remove his ex-wife from this acct. will call member and advise.Our member services department received the 30 day notice to billing date from[redacted] postmarked 3/9/15 requesting to cancel. The cancelation request was processed and the last payment on 4/1/15 was received. This membership is terminatedOn 5/20/15 at 4:15 pm [redacted] called our member services, and his account was noted with: due to pre-note; member stated he canceled card so payment cannot be received and will not write certified letter.On 6/13/15 we received a 30 day notice request from [redacted] wanting to cancel. On 7/1/15 his final payment was due, and was declined. I went ahead a waived the balance and also the NSF fee which we have waived for him before. This membership is terminatedNow we get to [redacted] who enrolled on 3/17/15 on an 18 month term because we had a special $5.00 joining fee, and a lower month dues. . This is a very popular option.Now we get to late June, when[redacted] and [redacted] come to the club to express their frustration with what they experienced while they were members of the club. After hearing them out, I shared with them that[redacted] was canceled, and a written request was needed to cancel.[redacted] stated that he already sent a certified letter requesting his cancelation. I then stated that he would then be cancel when they receive and update the account. (Which did happen) Then [redacted] is all upset about her account because she still has over a year left on her contract, and she does not want to pay an early cancelation fee. So in good faith I told her I would let her cancel early. I asked her to send me an e-mail requesting her 30 day notice in writing that she wants to cancel. I never received an email request, yet I still went ahead and requested a cancelation even though I never got anything in writing. On 7/1/15 her final payment was made, and this membership is terminated. We will not refund[redacted] membership for the two years as she was on her term that she received the discount rate for. Furthermore if [redacted] does not want me to act in good faith by letting her out of her contract early, we still reserve the right to seek the financial obligation she made when she enrolled. Really I am confused by all of this, since I have only met them a few weeks ago in June, and thought we did what they asked me to do. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Per our conversation with [redacted], in person, and with his statement written here, he makes up excuses of why the ex-wife,[redacted], did not get taken off of[redacted]'s account.[redacted] was told numerous times (well over 10), that[redacted] would be taken off the account, but it never happened. I also wrote [redacted] an email and he rudely responded back to me and told me to send a certified letter to his billing dept to cancel her. I told him that we have already done this and it obviously isn't working and needed help. He never responded back to me. When we visited him in person, he said that[redacted] and[redacted] were still in a contract and that is why they couldn't cancel her. We reminded him that[redacted] and[redacted] weren't in a contract for quite some time now. He looked it up and said, "then why didn't you take her off your account?". Seriously [redacted], we tried!!! We tried numerous times, numerous different ways to take[redacted] off of the account and never received any help. [redacted] could have taken[redacted] off of[redacted]'s bill or opened him a new account by himself, but he never did. He was getting free money from a nice guy who didn't know what to do and how to get it taken care of legally. And as for the comment of[redacted] refusing to send in a certified letter, he NEVER refused! We ([redacted] and I) sent in numerous letters, made multiple calls, emails and spoke to gym staff in person multiple times. No one ever refused. We tried everything we could to get her taken off of his account. The NSF fee came about because we had already spoke with [redacted], wrote certified letters, sent emails and spoke with [redacted]'s workers(who kept trying to get help from him, but he never helped), so we canceled our credit card that the gym membership was charged to.[redacted] told [redacted] that he was canceling the credit card so he wouldn't keep getting billed for[redacted] and that he would open up his own account. [redacted] told[redacted] if he did that he would be sent to collections. We tried explaining to [redacted] again that we have tried everything to cancel her and have not received any help. [redacted] still refused to take[redacted] off of his bill. Also, [redacted] did not cover the $30 like he said he did in the above statement. My son paid it when he went to the gym as a guest one day. [redacted] would not let my son go in as a guest without paying[redacted] and[redacted]'s $30 gym bill. Per [redacted]'s statement of me not sending him an email to cancel my membership, I never sent an email to him to cancel my membership because he was actually supposed to email me letting me know it was done. I never heard from him, but not trusting him, I sent a certified letter to their billing dept to be safe. I called gym over 1 month later and I was still being charged and they still had me in the computer as a member.I am perfectly fine with paying BodyFuel the $100 early cancellation fee that he wants to charge me. I can take responsibility for that. The reason why it was removed in the first place was because [redacted] knew he messed up and charged[redacted] for[redacted]'s membership when he shouldn't have for so long. I'll pay the $100, but [redacted] will pay back the money that he owes[redacted]. And according to [redacted]'s statement above,[redacted] even called in and wanted to be taken off[redacted]'s bill. Why was[redacted] still responsible for her bill for so long? That's her and [redacted]'s problem if he didn't have her billing address, not[redacted]s.[redacted] was taken advantage of for far too long and I don't want to see this happen to anyone else. It needs to be stopped. It shouldn't be that hard to split up a gym membership or cancel and restart a new one. This NEVER should've went this far...Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)[redacted], you obviously aren't going to accept responsibility for your theft and ignorance. You go round and round with your reasoning of why you made[redacted] pay[redacted]'s membership fees after numerous emails (which you only show one! Good job!), numerous phone calls (and yes, staff said they would delete her off account, but you told them no) and us coming in multiple times to talk to you and other staff. I am glad we are out of a membership with your gym and I'm sorry you fraud people in the meantime. With nothing being done to you, this only gives you full motivation to keep stealing money from innocent people. Good luck with that and I hope it bites you in the butt someday. I refuse to keep going around in circles with you. You're the one who has to look yourself in the mirror. Final Business Response Please provide any documentation that you might have that you keep referring to. You mention you e-mailed us a number of times. Please provide those e-mails that you sent. I shared with you the only e-mail I show that we ever received, we replied to it, and[redacted] followed up that e-mail with his cancelation request. Please share the certified mail receipts that showed you mail in your cancelation requests, where we did not cancel the membership. Also when I met[redacted] and yourself for the first and only time in person on June 13th, I did what OI thought you wanted. I accepted your 30 day notice to cancel here at the club, and waived the extra fee of an early cancelation. Please let me know when we ever met in person before or after that day. If waiving fees, and allowing you to cancel here early at the club without having to mail a cancelation letter is perceived as fraud to you, I think common sense says otherwise. Please show all the documentation you have, as we have done. Thank you

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Description: Fitness Centers, Health Clubs

Address: 1264 Disc Dr, Sparks, Nevada, United States, 89436-0693

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