I have attached two (2) documents outlining the timeline and work that was done for [redacted] Please be advised that Certified Management of Austin (CMA) has no intentions of replacing the said doors.The doors were sanded on the initial visit and the paint appliedThe paint was provided by [redacted] If the paint was not sticking to the doors, it was not due to CMA's staff member's painting, but due to the paint that was suppliedIn an attempt to satisfy [redacted] , a return visit was made to re-sand the doors to remove fix the areas in question(The original paint was sanded off on the first visit)This visit resulted in [redacted] providing a different type of paint as well as a different color which resulted in time spent re-sanding the entire door since sanding areas that were a problem and repainting would not work since [redacted] purchased different paint.As stated the doors were re-sanded, repainted using the new different paint and re- hungAfter this visit, [redacted] informed CMA that the doors still were not to her satisfactionWe agreed to one further visit, to sand the doors again, so that "her professional painter" could paint the doors for herThe doors were NOT damaged, with the sanding and painting that was done and re-done by CMA [redacted] stated a number of times "they (the doors) were trashy builder doors," (which we took to mean a poor quality)[redacted] was not charged for any of the work that was done by CMA, even though the doors were her only issue [redacted] stating she wanted the doors back to the original paint or replaced is ridiculous, as the original paint was sanded off for the application of the paint she supplied, both times.I believe the documentation shows the CMA has gone over and beyond trying to make a customer satisfied only to realize there would be no way to make this customer happy There is no need for the replacement of the doors as the light sanding and painting that was done was not inferiorCMA left the doors sanded and ready for "her professional painter," at a significant cost/ time to CMA, as [redacted] has not been charged.Respectfully, [redacted] Certified Management of Austin
I have attached two (2) documents outlining the timeline and work that was done for [redacted] Please be advised that Certified Management of Austin (CMA) has no intentions of replacing the said doors.The doors were sanded on the initial visit and the paint appliedThe paint was provided by [redacted] If the paint was not sticking to the doors, it was not due to CMA's staff member's painting, but due to the paint that was suppliedIn an attempt to satisfy [redacted] , a return visit was made to re-sand the doors to remove fix the areas in question(The original paint was sanded off on the first visit)This visit resulted in [redacted] providing a different type of paint as well as a different color which resulted in time spent re-sanding the entire door since sanding areas that were a problem and repainting would not work since [redacted] purchased different paint.As stated the doors were re-sanded, repainted using the new different paint and re- hungAfter this visit, [redacted] informed CMA that the doors still were not to her satisfactionWe agreed to one further visit, to sand the doors again, so that "her professional painter" could paint the doors for herThe doors were NOT damaged, with the sanding and painting that was done and re-done by CMA [redacted] stated a number of times "they (the doors) were trashy builder doors," (which we took to mean a poor quality)[redacted] was not charged for any of the work that was done by CMA, even though the doors were her only issue [redacted] stating she wanted the doors back to the original paint or replaced is ridiculous, as the original paint was sanded off for the application of the paint she supplied, both times.I believe the documentation shows the CMA has gone over and beyond trying to make a customer satisfied only to realize there would be no way to make this customer happy There is no need for the replacement of the doors as the light sanding and painting that was done was not inferiorCMA left the doors sanded and ready for "her professional painter," at a significant cost/ time to CMA, as [redacted] has not been charged.Respectfully, [redacted] Certified Management of Austin