Bodytech

After months of membership, my husband called to cancel his services and it was supposedly taken care of. However they continued to charge our credit card for membership. With each charge, we called and disputed the charges, and each time we were told it was resolved and that would be the last charge.
Two weeks ago I received another charge, so I called and they stated they had no record of our previous complaints, but that it would be taken care of, we wouldn't be charged again, and the owner would be in touch to talk about the past charges. We never received a call from the owner, so I called again and left another message.
Today the owner called back, told me they have no records of our complaints, and that there's nothing they could do. I attempted to explain what happened (through repeated interruptions), and asked for a refund for the months we were charged by mistake. She said that policies can't be broken, they won't look at phone records or credit card statements for proof of our story, then hung up on me.
Honestly, the amount of money we were charged isn't a huge deal, and I would've been more than willing to drop it if she listened kindly and talked through the issue with me - but I wanted to write the review to highlight the distinct lack of customer service seen from the owner, including talking over me repeatedly, yelling, and hanging up. I'd avoid dealing with this business if possible. The other front desk people seemed polite and helpful - but the owner was extremely rude.