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Bodywear Boutique

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Bodywear Boutique Reviews (1)

Review: I purchased 2 merchandise from them for a total of $39.90 plus shipping of $7.95. I could'nt reach them through their phone number but Ms. [redacted] answered me in my inquiries about the return and she said they will reimburse me $39.90 for the order which is not the total amount that they had charged me. It should be $47.85. I paid shipping back again the returned merchandise. Its like paying twice for the merchandise to ship. Since I was'nt satisfied with their product and I returned it promptly, I am requesting for them to reimburse the whole amount of $47.85 which is charged on my account. Revdex.com please help me get my money back.Desired Settlement: Refund the whole $47.85 to my account.

Business

Response:

Thank you for notifying us of this complaint.

This customer recently ordered two sports bras from our website, one of which was clearly marked FINAL SALE. Then, the customer complained that the bras were not padded and wanted to return them. The bras that she ordered were not meant to be padded, and were net represented as being padded in their item descriptions on our website.

Upon receipt of the order, the customer notified us that she would be returning the items because they were not padded, and then began calling and emailing our office to obtain her refund. We informed her that, despite one the items being a FINAL SALE item, we would provide the refund upon receipt of the return which, again, is standard policy for most e-commerce sites. The customer then emailed repeatedly demanding her refund before we even received the return shipment.

Upon receipt of the items, we refunded the customer for the purchase price of the items, but did not refund her for her original shipping cost of $7.95. That shipping cost covered the cost of the original shipment of the order, which was, indeed, shipped to the customer. Despite our return policy stating otherwise, this customer was expecting to be refunded for that original shipping cost.

I am not aware of ANY e-commerce site that reimburses customers for their original shipping costs when they return items. If that were the case, companies would suffer great losses by sending items to customers for "trial" at the company's expense. Our shipping costs and policies are fair, reasonable, and standard when compared to any E-Commerce site. Additionally, the USPS shipping costs that we incur are actual, not "phantom", and the customer could have ordered $99 or more and had the order shipped for FREE in the first place!

Furthermore, in this individual case, we went above and beyond by refunding this customer for an item that was clearly marked FINAL SALE and is defined as an item that "may not be returned for any reason" in our return policy. We did not have to refund her at all for the item that was marked FINAL SALE.

Perhaps this customer should learn to read return policies that are usually posted via link on the home pages of websites, as in our case.

Again, I thank you for this information, and will follow up with this case with great due diligence in order to protect our 10 year history of integrity from any intent of slander or defamation of character. This customer's complaint is completely bogus, and the result of the customer's own failure to comprehend the shipping and return policies that were disclosed to her upfront.

Sincerely,

Bodywear Boutique

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Description: Sportswear - Retail

Address: 5580 La Jolla Blvd #92, La Jolla, California, United States, 92037

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