BodyWise Physical Therapy, Inc.

I went to them for physical therapy from March, 2014 to late June 2014. They collected by copay each week, however, my insurance ended up paying more and I have about a $90 credit. I have contacted them two times regarding the credit and they said: First Contact - "We have to wait to see what is happening with one last claim" Second contact - "Oh...you didn't get your refund? We will have to check to make sure it didn't clear and then reissue". The first contact was well after all charges had gone through my insurance (I am able to check my insurance claims on the internet). The second contact was months after the first and the billing girl did not bother to clarify my address. Now it has been more than a month since that contact and I still have no refund.I think they have a cash flow issue and they keep over payments as long as possible. It has been almost 5 months since my last visit to their facility.Desired SettlementRefund - in full - as soon as possible.Business Response We did send out a refund to patient. When she called and we found out that she did not receive the payment, we then had to check to see if check cleared bank. I as Administrator/Billing Manager and do not have access to the bank account. Only the owner does and she was out of the country at the time. We have since check on the fact that the original check was not been cashed and we have since put a stop payment on it. We do not have a cash flow issue and have issued a check to patient. It is check#[redacted] in the amount of $93.66. Her final claim was not paid by insurance until 9/16. Unfortunately, the owner of the business was out of the country for several weeks. I thought I explained that to patient. If not, it was my oversight. The check is in the mail to her. If the owner was not out of the country, it would have been handled sooner. It was not our intent to hold patients refund. It was unfortunate that the owner was out of the country.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was never told anything about the owner being out of the country. I will be happy to close the issue as soon as I have received the check. Final Consumer Response Received my over payment by check dated 11/5 and post dated 11/18. It is fine to close the complaint. Thank you,[redacted]