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BodyWise Wellness & Spa

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BodyWise Wellness & Spa Reviews (2)

I would like to respond to the letter that was sent to me on March 5th regarding [redacted] Her and her husband booked a couples massage for the week of Valentine'sBecause of high demand for couples massages that week, we require everyone that signs up to pre-pay in advance to reserve their appointmentWe also notify them of our cancellation policy of 24hr notice otherwise they will lose the full amount for the appointmentThis cancellation policy is displayed on our website as well [redacted] called hours before her and her husband's appointment on 2/18/We told them that because of the last minute cancellation that they would lose that amount paid for the serviceWe have all independent contractors that work at BodyWise and they are not paid hourly for their time and why we've enforced a 24hr cancellation policy to allow time to rebook those cancelled appointmentsThe week of Valentine's is one of our busiest weeks of the entire year and we turn many couples away due to limited appointment availability [redacted] was upset that we wouldn't refund her for the service even though she was well aware of our cancellation policyI offered them a $credit stating that I would be ok with losing the commission that BodyWise takes from the sale, but the therapists have already been paid out for those appointmentsI have been more than fair in offering this credit understanding that she was sickThere is nothing else that BodyWise can do [redacted]

I would like to respond to the letter that was sent to me on March 5th regarding [redacted]. Her and her husband booked a couples massage for the week of Valentine's. Because of high demand for couples massages that week, we require everyone that signs up to pre-pay in advance to reserve...

their appointment. We also notify them of our cancellation policy of 24hr notice otherwise they will lose the full amount for the appointment. This cancellation policy is displayed on our website as well. [redacted] called hours before her and her husband's appointment on 2/18/18. We told them that because of the last minute cancellation that they would lose that amount paid for the service. We have all independent contractors that work at BodyWise and they are not paid hourly for their time and why we've enforced a 24hr cancellation policy to allow time to rebook those cancelled appointments. The week of Valentine's is one of our busiest weeks of the entire year and we turn many couples away due to limited appointment availability. [redacted] was upset that we wouldn't refund her for the service even though she was well aware of our cancellation policy. I offered them a $50 credit stating that I would be ok with losing the commission that BodyWise takes from the sale, but the therapists have already been paid out for those appointments. I have been more than fair in offering this credit understanding that she was sick. There is nothing else that BodyWise can do. [redacted]

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Address: 4235 Green Bay Road Suite 10, Kenosha, Wisconsin, United States, 53144

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