Bodywork Boutique

She was scheduled for her massage at 10:am on 12/07/She confirmed that she did receive the reminders with the 10:timeThe massage therapist was there for her scheduled appointment at 10:*** did not show up for her appointment until 2:pm( (Which is not a time a schedule
patientsWe have a set template in order to get the most massages in the day scheduled and still have time for the therapists to exchange sheets ectWe schedule appointments in the afternoon at pm or at 3:pm.) Even if the therapist was there that afternoon, there were clients scheduled weeks before *** appointment and she would not have been able to get a massageThe therapist did reschedule those afternoon patients due to a medical appointmentThey are independent contractors and have complete control over their schedulesSince *** was scheduled for 10:am and the therapist was there in the morning, there was no reason to contact her.Several attempts were made by two separate staff members to contact her the morning she missed her appointment and get her rescheduled but the phone number we had would just ring continuously and we were not able to leave a message. Despite the fact the patient did not arrive at her scheduled time, every attempt was made to assist her at that time with a refund within the polices of the office Because she had purchased a groupon, groupon is the one who assists in any refundsThis was explained several times to the clientOur manager even got on the phone to call groupon at which time *** started yelling again and slammed doors all the way through the office and out. Per our conversation with the client on 12/7/15, groupon was contacted that day to issue a refund for her unused massagesWe also left a message for the patient letting her know she could contact groupon or wait for a representative to contact herAfter receipt of this letter on 1/4/2016, we contacted groupon and the client did receive a refund on 12/17/after several attempts by groupon customer support to reach out to her. Please feel free to contact us if you require further assistance Thank youBodywork Boutique BodyWork BoutiqueNorth Rosario St #101Meridian, ID 83642www.boboworks.comShe was scheduled for her massage at 10:am on 12/07/She confirmed that she did receive the reminders with the 10:15 timeThe massage therapist was there for her scheduled appointment at 10:*** did not show up for her appointment until 2:pm( (Which is not a time a schedule patientsWe have a set template in order to get the most massages in the day scheduled and still have time for the therapists to exchange sheets ectWe schedule appointments in the afternoon at pm or at 3:pm.) Even if the therapist was there that afternoon, there were clients scheduled weeks before *** appointment and she would not have been able to get a massageThe therapist did reschedule those afternoon patients due to a medical appointmentThey are independent contractors and have complete control over their schedulesSince *** was scheduled for 10:am and the therapist was there in the morning, there was no reason to contact her.Several attempts were made by two separate staff members to contact her the morning she missed her appointment and get her rescheduled but the phone number we had would just ring continuously and we were not able to leave a message. Despite the fact the patient did not arrive at her scheduled time, every attempt was made to assist her at that time with a refund within the polices of the office. Because she had purchased a groupon, groupon is the one who assists in any refundsThis was explained several times to the clientOur manager even got on the phone to call groupon at which time *** started yelling again and slammed doors all the way through the office and out. Per our conversation with the client on 12/7/15, groupon was contacted that day to issue a refund for her unused massagesWe also left a message for the patient letting her know she could contact groupon or wait for a representative to contact herAfter receipt of this letter on 1/4/2016, we contacted groupon and the client did receive a refund on 12/17/15 after several attempts by groupon customer support to reach out to her. Please feel free to contact us if you require further assistance Thank youBodywork BoutiqueBodyWork BoutiqueNorth Rosario St #101Meridian, ID 83642www.boboworks.comShe was scheduled for her massage at 10:am on 12/07/She confirmed that she did receive the reminders with the 10:15 timeThe massage therapist was there for her scheduled appointment at 10:*** did not show up for her appointment until 2:pm( (Which is not a time a schedule patientsWe have a set template in order to get the most massages in the day scheduled and still have time for the therapists to exchange sheets ectWe schedule appointments in the afternoon at pm or at 3:pm.) Even if the therapist was there that afternoon, there were clients scheduled weeks before *** appointment and she would not have been able to get a massageThe therapist did reschedule those afternoon patients due to a medical appointmentThey are independent contractors and have complete control over their schedulesSince *** was scheduled for 10:am and the therapist was there in the morning, there was no reason to contact her.Several attempts were made by two separate staff members to contact her the morning she missed her appointment and get her rescheduled but the phone number we had would just ring continuously and we were not able to leave a message. Despite the fact the patient did not arrive at her scheduled time, every attempt was made to assist her at that time with a refund within the polices of the office. Because she had purchased a groupon, groupon is the one who assists in any refundsThis was explained several times to the clientOur manager even got on the phone to call groupon at which time *** started yelling again and slammed doors all the way through the office and out. Per our conversation with the client on 12/7/15, groupon was contacted that day to issue a refund for her unused massagesWe also left a message for the patient letting her know she could contact groupon or wait for a representative to contact herAfter receipt of this letter on 1/4/2016, we contacted groupon and the client did receive a refund on 12/17/15 after several attempts by groupon customer support to reach out to her. Please feel free to contact us if you require further assistance Thank youBodywork BoutiqueBodyWork BoutiqueNorth Rosario St #101Meridian, ID 83642www.boboworks.comShe was scheduled for her massage at 10:am on 12/07/She confirmed that she did receive the reminders with the 10:15 timeThe massage therapist was there for her scheduled appointment at 10:*** did not show up for her appointment until 2:pm( (Which is not a time a schedule patientsWe have a set template in order to get the most massages in the day scheduled and still have time for the therapists to exchange sheets ectWe schedule appointments in the afternoon at pm or at 3:pm.) Even if the therapist was there that afternoon, there were clients scheduled weeks before *** appointment and she would not have been able to get a massageThe therapist did reschedule those afternoon patients due to a medical appointmentThey are independent contractors and have complete control over their schedulesSince *** was scheduled for 10:am and the therapist was there in the morning, there was no reason to contact her.Several attempts were made by two separate staff members to contact her the morning she missed her appointment and get her rescheduled but the phone number we had would just ring continuously and we were not able to leave a message. Despite the fact the patient did not arrive at her scheduled time, every attempt was made to assist her at that time with a refund within the polices of the office. Because she had purchased a groupon, groupon is the one who assists in any refundsThis was explained several times to the clientOur manager even got on the phone to call groupon at which time *** started yelling again and slammed doors all the way through the office and out. Per our conversation with the client on 12/7/15, groupon was contacted that day to issue a refund for her unused massagesWe also left a message for the patient letting her know she could contact groupon or wait for a representative to contact herAfter receipt of this letter on 1/4/2016, we contacted groupon and the client did receive a refund on 12/17/15 after several attempts by groupon customer support to reach out to her. Please feel free to contact us if you require further assistance Thank youBodywork BoutiqueBodyWork BoutiqueNorth Rosario St #101Meridian, ID 83642www.boboworks.com

Revdex.com:
I have reviewed the response made by the business in reference [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reply from Bodyworks is FALSE.........................the appointment was for 10:15am but I called several days before the appointment to change the time due to something important that came up.The front desk person gave me the new appointment time of 2:30pm on the same day.  I did not just "make up" that time.   I had to have gotten it from them............why would I drive a fair distance to get to an appointment if they had not given me the new time..................But due to this person's lack of professionalism, she apparently did not notify anyone in her office.   They then sent an email reminder and had the OLD time of 10:15am on it...........I replied to that email within hours stating the time had been changed to 2:30pm but never heard a reply from them.   Thus I thought my appointment was good.It was not until I got to the office that the front desk person said no massage person was there............. the way they handle business is very poor.