Bodyworks Athletic Club

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, there was no computer to show any process of cancellation by [redacted] in that backroomSecond of all, our cancellation was done on June 2ndJune 3rd is when we entered the facility again, being [redacted] failed to contact us via phone within hours as his staff promisedAlso the only thing I saw was surveillance in that backroomPointed to the camera system numerous times to try and show him that his staff said they cancelled it on June 2, yet we came back to the facility min later and demanded confirmationSurprisingly the employee turned the computer and went through the process and has us sign acknowledging the cancellation for confirmationPoint being mos prior we had asked in person to cancel and left the facilityThan we do again on June and we leftWASNT officially cancelled until we entered minutes later and we signed [redacted] would not check his cameras to prove this is exactly what happenedHad we not entered again this would have continued because your relying on an employee to remember to cancel your membership instead of going thru the process right away like we demanded min after leaving on June Told us he had to rely on his employees word yet he would not take min to look back on his cameras to see the failureWhich is exactly what happened months prior, when we asked in person to cancel and left the facilityIf its his staffs words versus ours, than why didn't he roll back the camera to prove our word is right and we were telling the truth from the startInstead [redacted] would rather argue the point of email cancellation when hours prior his staff told us that's the reason our membership didn't get cancelled months priorEmployee says one thing, [redacted] says another, fails to look at the failure of his employee canceling hours prior just like months priorWants to argue and make excuses for simply not acknowledging his employee mad a mistakeAs far as the confrontation, [redacted] opened the door to that back room and I walked straight through the door, [redacted] you stepped face to face with me as I walked out, had I stepped towards you I would have walked into the door you were holdingAs far as the NSF fees, those actually were paid the following month on my duesAnymore excuses to ignore the fact that I try to show you in person the failure of your employee and exactly what happened months prior on your camera system, but instead "I have to rely on the word of my staff"What's the purpose for a camera on the front desk than? Had you took min to follow a simple request you would have seen us ask for cancellation and walk out the doorSame exact way as mospriorThan min later come back in and have your employee turn the computer and have us sign to confirm and officially cancel our membershipWhen a member simply asks for you to resolve the matter and refer to exact scenario, than immediately turns red in the face gets defensive and goes right to covering his employees actionsYet failing to look at the proofPoor business, obviously hasn't been in business long enough to deal with matters of a consumer in a professional mature settingNor fail to call and resolve as promised from his staffEmployees say and do one thing, yet when asked [redacted] gets defensive and says exact opposite when it comes to proper cancellation processIf a member cant walk straight to the front desk and cancel, than what good is it to have personal at the front desk? Nor if a person has an issue with valid proof on that camera of scenario we are referring to? What good is the cameras? Also if asking questions just turns into an argument chasing and going exact opposite of the guidelines employees say, what good is having an employee for referenceWhen it comes to the "gym process" [redacted] fails to know I have ran gyms and also have had businesses of my ownTalk to me like a child and not listen to one ounce of what I have to say is poor business ethicsEspecially in such a small communityFYI June is not the date we came in, that's the date you back dated the cancellationHad you looked at your surveillance you would witness that [redacted] check Yahoo, Google, Facebook and a few other blogs and you will see this isn't the first time this has happenedRemember I ran gyms and therefore this is not new to meBoth of us have 15+ years in 15+ gym facilitiesExcuses and statements that are not true stated in your response is not considered resolvingInstead acknowledge the failure of you to simple look at the mistake your staff made on your camera deviceYour dates are wrong, as well as your email statement, as well as stepping into your faceI simply walked past and u looked up to me still arguingSince when did the consumers word go against an employees word when the owner (Tanner) fails to take min and investigate the facts on his camerasCalendar dates you put in state exactly trying to cover your tracksJune not June Regards, [redacted]

We apologize for the delay in response to the letter/e-mail regarding the [redacted] The previous owner had been receiving all correspondence in regards to Bodyworks Athletic Club LLC and she just faxed these to us yesterday, July 6th, 2016.In regards to the complaint filed by the [redacted] , they signed an month agreement thus payments made to BodyWorks Athletic Club signed on June 26th with an automatic rollover to month to month if they did not cancel in writing, or in personThis would lead the agreement to expire on 12/26/15, however there were months of non payment that we can see from our billing company leading to a new expiration of 4/26/with last payment on 4/1/2016.We show no record of member communication in March of as the last check in to the club was 2/28/ Also if member does wish to cancel before contract expires they would pay the remainder of their membership and then the cancellation can be accepted This also did not happen and the staff has no recollection of seeing the [redacted] in March as well as no e-mail correspondence which Mr [redacted] said he had sent We also do not take e-mail cancellations.In regards to the cancellation June 1st, 2016, cancellation was accepted by the front desk staff This cancellation then needs to be approved by the owner before it is finalized which always happens before the next billing cycle which would have been June 15th This is where the front desk computer would still show the member as active, thus him not believing it was cancelled when he originally came in on the 1st On June 3rd when I talked to Mr [redacted] in the back office I showed him the termination the owner has to do in the computer to show its terminated and he did not understand the process I asked him why he did not come in or contact us in April and/or May when the memberships dues were taken out of their accountMr [redacted] had no response but only said it doesn’t matter b/c he “cancelled” in March, this lead to threats and him becoming confrontational, evening getting up in my face I thus asked the member to leave due to these threats.The [redacted] also have a history of late payments and were almost sent to collections in the Summer of for non payment On three different occasions during their membership they had bounced ACH withdrawals on the dates of 12/4/2014, 3/6/2015, & 10/8/ This resulted in NSF charges of $each occasion to us.I cannot speak on behalf of the previous owner on what was said, but I know her membership sales process and we have been in contact in regards to this matter Membership sales are straight forward and explained at time of purchase, as well as all of this information is available to members in their membership agreement that they sign.Thank you for your time, [redacted]

We apologize for the delay in response to the letter/e-mail regarding the [redacted].  The previous owner had been receiving all correspondence in regards to Bodyworks Athletic Club LLC and she just faxed these to us yesterday, July 6th, 2016.In regards to the complaint filed by the [redacted],...

they signed an 18 month agreement thus 18 payments made to BodyWorks Athletic Club signed on June 26th 2014 with an automatic rollover to month to month if they did not cancel in writing, or in person. This would lead the agreement to expire on 12/26/15, however there were 4 months of non payment that we can see from our billing company leading to a new expiration of 4/26/16 with last payment on 4/1/2016.We show no record of member communication in March of 2016 as the last check in to the club was 2/28/2016.  Also if member does wish to cancel before contract expires they would pay the remainder of their membership and then the cancellation can be accepted.  This also did not happen and the staff has no recollection of seeing the [redacted] in March 2016 as well as no e-mail correspondence which Mr. [redacted] said he had sent.  We also do not take e-mail cancellations.In regards to the cancellation June 1st, 2016, cancellation was accepted by the front desk staff.  This cancellation then needs to be approved by the owner before it is finalized which always happens before the next billing cycle which would have been June 15th.  This is where the front desk computer would still show the member as active, thus him not believing it was cancelled when he originally came in on the 1st.  On June 3rd when I talked to Mr [redacted] in the back office I showed him the termination the owner has to do in the computer to show its terminated and he did not understand the process.  I asked him why he did not come in or contact us in April and/or May when the memberships dues were taken out of their account. Mr [redacted] had no response but only said it doesn’t matter b/c he “cancelled” in March, this lead to threats and him becoming confrontational, evening getting up in my face.  I thus asked the member to leave due to these threats.The [redacted] also have a history of late payments and were almost sent to collections in the Summer of 2015 for non payment.  On three different occasions during their membership they had bounced ACH withdrawals on the dates of 12/4/2014, 3/6/2015, & 10/8/2015.  This resulted in NSF charges of $15 each occasion to us.I cannot speak on behalf of the previous owner on what was said, but I know her membership sales process and we have been in contact in regards to this matter.  Membership sales are straight forward and explained at time of purchase, as well as all of this information is available to members in their membership agreement that they sign.Thank you for your time,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, there was no computer to show any process of cancellation by [redacted] in that backroom. Second of all, our cancellation was done on June 2nd. June 3rd is when we entered the facility again, being [redacted] failed to contact us via phone within 24 hours as his staff promised. Also the only thing I saw was surveillance in that backroom. Pointed to the camera system numerous times to try and show him that his staff said they cancelled it on June 2, yet we came back to the facility 10 min later and demanded confirmation. Surprisingly the employee turned the computer and went through the process and has us sign acknowledging the cancellation for confirmation. Point being 2 mos prior we had asked in person to cancel and left the facility. Than we do again on June 2 and we left. WASNT officially cancelled until we entered 10 minutes later and we signed. [redacted] would not check his cameras to prove this is exactly what happened. Had we not entered again this would have continued because your relying on an employee to remember to cancel your membership instead of going thru the process right away like we demanded 10 min after leaving on June 2. Told us he had to rely on his employees word yet he would not take 1 min to look back on his cameras to see the failure. Which is exactly what happened 2 months prior, when we asked in person to cancel and left the facility. If its his staffs words versus ours, than why didn't he roll back the camera to prove our word is right and we were telling the truth from the start. Instead [redacted] would rather argue the point of email cancellation when 24 hours prior his staff told us that's the reason our membership didn't get cancelled 2 months prior. Employee says one thing, [redacted] says another, fails to look at the failure of his employee canceling 24 hours prior just like 2 months prior. Wants to argue and make excuses for simply not acknowledging his employee mad a mistake. As far as the confrontation, [redacted] opened the door to that back room and I walked straight through the door, [redacted] you stepped face to face with me as I walked out, had I stepped towards you I would have walked into the door you were holding. As far as the NSF fees, those actually were paid the following month on my dues. Anymore excuses to ignore the fact that I try to show you in person the failure of your employee and exactly what happened 2 months prior on your camera system, but instead "I have to rely on the word of my staff". What's the purpose for a camera on the front desk than? Had you took 1 min to follow a simple request you would have seen us ask for cancellation and walk out the door. Same exact way as 2 mos. prior. Than 10 min later come back in and have your employee turn the computer and have us sign to confirm and officially cancel our membership. When a member simply asks for you to resolve the matter and refer to exact scenario, than immediately turns red in the face gets defensive and goes right to covering his employees actions. Yet failing to look at the proof. Poor business, obviously hasn't been in business long enough to deal with matters of a consumer in a professional mature setting. Nor fail to call and resolve as promised from his staff. Employees say and do one thing, yet when asked [redacted] gets defensive and says exact opposite when it comes to proper cancellation process. If a member cant walk straight to the front desk and cancel, than what good is it to have personal at the front desk? Nor if a person has an issue with valid proof on that camera of scenario we are referring to? What good is the cameras? Also if asking questions just turns into an argument chasing and going exact opposite of the guidelines employees say, what good is having an employee for reference. When it comes to the "gym process" [redacted] fails to know I have ran 4 gyms and also have had businesses of my own. Talk to me like a child and not listen to one ounce of what I have to say is poor business ethics. Especially in such a small community. FYI June 1 is not the date we came in, that's the date you back dated the cancellation. Had you looked at your surveillance you would witness that. [redacted] check Yahoo, Google, Facebook and a few other blogs and you will see this isn't the first time this has happened. Remember I ran gyms and therefore this is not new to me. Both of us have 15+ years in 15+ gym facilities. Excuses and statements that are not true stated in your response is not considered resolving. Instead acknowledge the failure of you to simple look at the mistake your staff made on your camera device. Your dates are wrong, as well as your email statement, as well as stepping into your face. I simply walked past and u looked up to me still arguing. Since when did the consumers word go against an employees word when the owner (Tanner) fails to take 1 min and investigate the facts on his cameras. Calendar dates you put in state exactly trying to cover your tracks. June 2 not June 1
Regards,
[redacted]