Tell us why here...Dear Revdex.com: We have been in contact with Mr. [redacted], on a regular basis,regarding the issues at hand with his ’08 Jeep Liberty purchased in Septemberof last year. We have accommodated Mr.[redacted] with a vehicle each time we have had his vehicle in service, in thesetimes Mr....
[redacted] brings in his car late for appointments and once the vehicle isdone it takes multiple days to get our vehicle back. We have had an instancewhere Mr. [redacted] ran his vehicle out of gas, and called saying his vehicle wouldnot start; we sent a loaner car out and tried to pick his vehicle up. We thenrealized it was out of gas, put gas in it and it started running fine. When ourcars are loaned out we try and maintain ½ tank of gas in each vehicle, when Mr.[redacted] brings our vehicle back it is empty. When our vehicles are loaned outthey have been cleaned and on our lot for retail, there has been an instancewhen Mr. [redacted] has left two trash bags full of trash in the back of an SUV. We have since continued to loan him vehicleswhile we have had his vehicle in the service department. Mr. [redacted]’s vehicleoriginally had problems of not wanting to start. We would set an appointment,Mr. [redacted] would bring his car in, and we would drive his car and could notreplicate the issues he was having. Our service techs have went on test driveswith him and we could not replicate the problems. Our first repair was puttinga crank sensor on this vehicle to see if that could resolve the problem. Mr.[redacted]’s extended warranty paid $89.78 he was responsible for $2.71, which wenever asked him to pay. Next, Mr. [redacted] was having problems with the vehicledying while driving. The vehicle was brought to our repair facility where ourtechnicians determined that his fuel pressure was low, this lead us to believethat the fuel pump needed to be replaced. We replaced the fuel pump and fanclutch during this repair, which was covered by his extended warranty, the billtotaled $650.51 which Mr. [redacted] was responsible for $29.21 on this bill.Shortly after Mr. [redacted] informed us he was having the same problems, we set upthe appointment to have this vehicle look at again, we set up an appointmentfor Thursday morning September 17th. Theappointment was missed, no phone call from Mr. [redacted] saying he would not bethere. He got ahold of us Monday and we worked it into our schedule completingthis work on Wednesday September 23rd. Our service writer called Mr.[redacted] and informed him it was done and the bill would be $333.03 on September24th. Mr. [redacted] has still yet to pick up his vehicle, and has notmade any effort in returning numerous calls. We had decided to do the work soMr. [redacted] could drive his vehicle without issues and were willing to set up apayment plan to accommodate his finances at that point. This vehicle has beenfrustrating for us and our customer and unfortunately we haven’t been able tofind the perfect remedy due to not being able to replicate the problems for anextended period of time. Our goal each and every time we service a vehicle forany customer is to get it fixed and keep as much money in our customers’pocket. We believe we have accommodated and done our very best to keep Mr.[redacted] satisfied and on the road even when his vehicle wouldn’t cooperate. Inregards to purchasing a new vehicle we have been unable to obtain financing dueto the amount Mr. [redacted] owes. He has had force placed insurance added to hisloan which we cannot get the extra amount financed in. In further review, wehave went above and beyond what most companies would deal with because Mr.[redacted] has had these issues, we apologize for any inconveniences we may havecaused but we feel we have given far more than what Mr. [redacted] has given inreturn.
Tell us why here...Dear Revdex.com: We have been in contact with Mr. [redacted], on a regular basis,regarding the issues at hand with his ’08 Jeep Liberty purchased in Septemberof last year. We have accommodated Mr.[redacted] with a vehicle each time we have had his vehicle in service, in thesetimes Mr....
[redacted] brings in his car late for appointments and once the vehicle isdone it takes multiple days to get our vehicle back. We have had an instancewhere Mr. [redacted] ran his vehicle out of gas, and called saying his vehicle wouldnot start; we sent a loaner car out and tried to pick his vehicle up. We thenrealized it was out of gas, put gas in it and it started running fine. When ourcars are loaned out we try and maintain ½ tank of gas in each vehicle, when Mr.[redacted] brings our vehicle back it is empty. When our vehicles are loaned outthey have been cleaned and on our lot for retail, there has been an instancewhen Mr. [redacted] has left two trash bags full of trash in the back of an SUV. We have since continued to loan him vehicleswhile we have had his vehicle in the service department. Mr. [redacted]’s vehicleoriginally had problems of not wanting to start. We would set an appointment,Mr. [redacted] would bring his car in, and we would drive his car and could notreplicate the issues he was having. Our service techs have went on test driveswith him and we could not replicate the problems. Our first repair was puttinga crank sensor on this vehicle to see if that could resolve the problem. Mr.[redacted]’s extended warranty paid $89.78 he was responsible for $2.71, which wenever asked him to pay. Next, Mr. [redacted] was having problems with the vehicledying while driving. The vehicle was brought to our repair facility where ourtechnicians determined that his fuel pressure was low, this lead us to believethat the fuel pump needed to be replaced. We replaced the fuel pump and fanclutch during this repair, which was covered by his extended warranty, the billtotaled $650.51 which Mr. [redacted] was responsible for $29.21 on this bill.Shortly after Mr. [redacted] informed us he was having the same problems, we set upthe appointment to have this vehicle look at again, we set up an appointmentfor Thursday morning September 17th. Theappointment was missed, no phone call from Mr. [redacted] saying he would not bethere. He got ahold of us Monday and we worked it into our schedule completingthis work on Wednesday September 23rd. Our service writer called Mr.[redacted] and informed him it was done and the bill would be $333.03 on September24th. Mr. [redacted] has still yet to pick up his vehicle, and has notmade any effort in returning numerous calls. We had decided to do the work soMr. [redacted] could drive his vehicle without issues and were willing to set up apayment plan to accommodate his finances at that point. This vehicle has beenfrustrating for us and our customer and unfortunately we haven’t been able tofind the perfect remedy due to not being able to replicate the problems for anextended period of time. Our goal each and every time we service a vehicle forany customer is to get it fixed and keep as much money in our customers’pocket. We believe we have accommodated and done our very best to keep Mr.[redacted] satisfied and on the road even when his vehicle wouldn’t cooperate. Inregards to purchasing a new vehicle we have been unable to obtain financing dueto the amount Mr. [redacted] owes. He has had force placed insurance added to hisloan which we cannot get the extra amount financed in. In further review, wehave went above and beyond what most companies would deal with because Mr.[redacted] has had these issues, we apologize for any inconveniences we may havecaused but we feel we have given far more than what Mr. [redacted] has given inreturn.