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Boetger and Associates

3 Holland Street, Erie, Pennsylvania, United States, 16507

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Reviews Retirement Planning Services Boetger and Associates

Boetger and Associates Reviews (%countItem)

This company has been notified by a client, the Borough of Baldwin, and an Attorney, to make necessary amendments to 1009R (retirement disability tax form) for a retired and disabled police officer. Management has been contacted NUMEROUS times and with its horrible customer service, neither responds nor has made the corrections necessary to remedy this officer's UNNECESSARY $80,000 tax debt to the IRS. 10 minutes of work could resolve the issue.

Municipalities, individuals, etc., STAY AWAY from this company. There are plenty of financial institutions that could do a better job.

Boetger and Associates Response • Jan 02, 2018

December 29, 2017

Revdex.comServing Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15220

RE: ID - Customer ***. ***To Whom It May Concern:Our firm is an administrative firm that prepares and distributes monthly pension checks for numerous employer retirement plans. We also prepare and submit the required year end income tax reporting forms to the government (Form 1099R).We do not provide income tax advice.Most pension payments are subject to federal income tax. However, there are special situations where they are not taxed and that has been the claim of Mr. for several years. In situations like Mr. where he believes his benefit is not taxable we ask them to seek and submit the opinion of a tax professional and with proper documentation we will code the distribution appropriately. Otherwise, when it is questionable, we follow the Internal Revenue Service reporting guidelines and report that the tax status has not been determined.On May 31, 2017 Mr. talked with one of our processing staff and convinced her that his benefit should not be taxed. He did this based on his own opinion. She should have asked for the proper tax opinion. She set the incorrect expectation for Mr..On November 8, 2017 Mr. called me personally and I informed him that we would be happy to correct the filings upon receipt of proper documentation from his tax advisor or attorney. Mr. said he had that determination and would forward a copy to us.

On November 22, 2017 Mr. forwarded a letter from his attorney but upon review of the letter it was not satisfactory because it did not include a proper tax opinion.In a letter dated November 29, 2017 the Plan sponsor received an opinion from their own legal counsel indicating the determination of the tax status is not clear cut and that an independent opinion is required.Township also wrote a letter to Mr.’s attorney dated November 29, 2017 in response to his November 22, 2017 letter correcting some inaccuracies in his letter.On December 14, 2017, I communicated with Mr.’s attorney via email and requested that he provide a legal opinion on the tax status and I described the necessary information.On December 15, 2017, I communicated again with Mr.’s attorney and provided additional background on the taxability of the benefit to assist him in the determination. Mr.’s attorney promptly provided the necessary opinion on December 15, 2017.We prepared revised 1099R’s and the issue was resolved on December 22, 2017.We believe Mr.’s complaint is not valid nor entirely honest and we have done everything necessary to resolve his issue. He did not cooperate for several years by not obtaining the proper legal opinion and when he finally did we corrected the situation within a reasonable amount of time.If you have any questions or would like copies of any supporting correspondence on this important matter please let us know.

Sincerely,

Don BPresident

Customer Response • Jan 02, 2018

Revdex.com:

I'm not going to have my personal information listed anywhere ... In addition, the company doesn't make the decisions regarding this issue. They act only on what they are directed to do by my previous employer.

As the situation now goes ... the task has been completed.

JUST TRASH THE COMPLAINT AND THE REST OF THIS

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards

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Address: 3 Holland Street, Erie, Pennsylvania, United States, 16507

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