BofI Federal Bank

This email is to acknowledge receipt of your correspondence from [redacted] # [redacted] BofI Federal bank takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on August 26, In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at [redacted] x***Sincerely, [redacted] Compliance Officer

Tinos, serif;">December 10, This email is to acknowledge receipt of your correspondence from [redacted] (ID # [redacted] )BofI Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on December 10, In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at [redacted] x***Sincerely, [redacted] Compliance Officer

December 10, 2015This email is to acknowledge receipt of your correspondence from [redacted] (ID # [redacted] )BofI Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on December 10, In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at [redacted] x***.Sincerely, [redacted] Compliance Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

A response was sent to the customer on 4/15/ Thank you [redacted] AVP, Compliance —————————————————— [redacted] Direct: [redacted] x [redacted] www.bofifederalbank.com [redacted] Mail Stop [redacted] ***

This email is to acknowledge receipt of your correspondence from [redacted] # [redacted] BofI Federal bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on August 26, 2016.In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at [redacted] x***.Sincerely, [redacted] Compliance Officer

Please refer to attachedPlease allow this letter to serve as a response to the complaint that you lodged against BoflFederal Bank with the Revdex.com on January 5, 2015.Bofl Federal Bank is the issuing bank for NetSpend's prepaid cardsAs NetSpend is the programmanager for the
purported account in question, we forwarded the letter to NetSpend for furtherinvestigationPlease see the enclosed response letter from NetSpend and their findings.Please feel free to contact us should you have any other questions.
We received a complaint filed with your office by *** *** ***-laxenMr***-laxenstates his card was blocked, causing him to not be able to use the funds on his account.On December 24, Mr***-*** sent us a message through our website stating that hiscard was compromised due to two transactions posting to his account that he did not authorizeWeblocked the cards that were associated with the transactions to prevent additional unauthorized chargesfrom taking placeWe advised Mr***-*** to dispute the transactions once they posted to hisaccount so that we can assist with our attempt to retrieve his funds.Mr***-*** purchased another NetSpend card on December 261hThat same day wetransferred the maximum daily amount of $from his old card to the new cardThe next day, hisremaining balance of $was transferred to his new card.NetSpend regrets the inconvenience that Mr*** experienced due to the unauthorizeduse of his cardWe've assisted him with accessing his funds, and are ready to help with flUng a disputesclaim, should he choose to do soWe have provided Mr***-*** with our contact information ifhe has any additional questions or concerns.Thank you,*** ** ***Corporate Customer Response TeamNetSpend A TSYS Company

February 26,
5pt;">This email is to acknowledge receipt of your correspondence from *** *** (ID #***)Bofi Federal Bank takes consumer feedback very seriouslyWe have fully reviewed
this matter and a detailed response has been emailed directly to the consumer on February 26, In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at 858-649-xSincerely,
*** ***
Compliance Officer

I became a customer of BofI's smaller company Bank X (which is almost exactly the same bank, in essence, with a focus on simplicity) out of a frustration with Wells Fargo and a desire to simplify my banking experience Through all the research I did on the company, I had very high hopes and was excited to get started Unfortunately, my experience was quite unlike the "on paper" version of the bank I opened my account over the phone with Alma Tornel, and requested to open a new Bank X account She was very sweet and very nice, but I had to repeat literally everything I said to her as if she wasn't listening or just had a hard time multitasking After a good hour on the phone, she incorrectly opened a checking account with Bank of Internet, and NOT Bank X, which caused quite a lot of confusion and took a few days to get resolved
Then, almost immediately afterwards, my account was compromised due to fraudulent activity I should note that I was still so new with this bank that I didn't even have my debit card yet, so somehow my brand new account number had already been breached Needless to say I became quite apprehensive to stay with this bank, so I closed my account
I do have to say that while everyone I spoke to at Bank X/BofI was always very nice and pleasant, I never once got a call back within the promised time and had to pester them to get anything done I felt bad about that, because I felt that I was being as patient as I could, but they really do seem a bit unorganized and sloppy It was an disappointing experience overall

This email is to acknowledge receipt of your correspondence from ***
*** ID # ***Bofi Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on May 2, In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at *** x***,
Sincerely,
*** ***
Compliance Officer

Please refer to attached.Please allow this letter to serve as a response to the complaint that you lodged against BoflFederal Bank with the Revdex.com on January 5, 2015.Bofl Federal Bank is the issuing bank for NetSpend's prepaid cardsAs NetSpend is the programmanager for the purported account in
question, we forwarded the letter to NetSpend for furtherinvestigationPlease see the enclosed response letter from NetSpend and their findings.Please feel free to contact us should you have any other questions. We received a complaint filed with your office by *** *** ***-laxenMr***-laxenstates his card was blocked, causing him to not be able to use the funds on his account.On December 24, Mr***-*** sent us a message through our website stating that hiscard was compromised due to two transactions posting to his account that he did not authorizeWeblocked the cards that were associated with the transactions to prevent additional unauthorized chargesfrom taking placeWe advised Mr***-*** to dispute the transactions once they posted to hisaccount so that we can assist with our attempt to retrieve his funds.Mr***-*** purchased another NetSpend card on December 261hThat same day wetransferred the maximum daily amount of $from his old card to the new cardThe next day, hisremaining balance of $was transferred to his new card.NetSpend regrets the inconvenience that Mr*** experienced due to the unauthorizeduse of his cardWe've assisted him with accessing his funds, and are ready to help with flUng a disputesclaim, should he choose to do soWe have provided Mr***-*** with our contact information ifhe has any additional questions or concerns.Thank you,*** ** ***Corporate Customer Response TeamNetSpend A TSYS Company

Good internet banking, with a ponderous website navigationbut it is functional
Good phone support Monday - Friday during business hoursIF you need ANY phone support or a response via secure message on their secure website, basically ANY support during evenings or weekends - then forget about itYou will wait on automated hold hell until your phone battery dies, and their secure message will send you an automated message saying they'll get back to you
For credit/debit card services support, this is unacceptable! Support must be available 24/7/BofI, fix this if you want to grow into a real bank

A response was sent to the customer on 4/15/2016. Thank you
class="MsoNormal" "margin: 0px">[redacted]
AVP, Compliance
——————————————————
[redacted]
Direct: [redacted] x[redacted]
www.bofifederalbank.com
[redacted]
Mail Stop [redacted]

March 30, 2017This email is to acknowledge receipt of your correspondence from [redacted] #[redacted]. Bof Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on March 30, 2017In order to protect...

consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted]Sincerely,[redacted] Compliance Officer

December 10, 2015This email is to acknowledge receipt of your correspondence from [redacted] (ID #[redacted]). BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on December 10, 2015. In...

order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,  [redacted]Compliance Officer

Horrific experience. Opened up a bank X account and still have yet to receive a debit card in the mail (it's been well over two weeks) called to see if they would cancel that card coming or send a replacement overnight for the inconvenience and was told it would be a $50 fee lol. This "bank" is a total joke. Also was told on the phone that they thought I had already received the card so another representative had activated it for use!? What?.. If you're reading this wondering if you should open up an account with them, don't. You will find zero information or reviews regarding their practice and all I can say is it's been a sketchy experience with them. Closing account today and moving on.

November 13, 2014
Ms. [redacted] St Apt. C
[redacted], KY 41101
[redacted].[redacted]@yahoo.com
Subject: Case No. [redacted]
Revdex.com Case No. 1[redacted]
Dear Ms. [redacted]:
Please allow this letter to serve as a response to the complaint that you lodged against Bofl
Federal Bank with the Revdex.com on...

November 04, 2014.
Bofl Federal Bank is the issuing bank for Net:Spend's prepaid cards. As NetSpend is the program
manager for the purported account in question, we forwarded the letter to NetSpend for further
investigation. Please see the enclosed response letter from NetSpend and their findings.
Please feel free to contact us should you have any other questions.
Sincerely,
[redacted]
Compliance Officer

February 26, 2016This email is to acknowledge receipt of your correspondence from [redacted] (ID #[redacted]). Bofi Federal Bank takes consumer feedback very seriously. We have fully reviewedthis matter and a detailed response has been emailed directly to the consumer on February 26, 2016.In order...

to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at 858-649-2186 x1463.Sincerely, [redacted] Compliance Officer

This email is to acknowledge receipt of your correspondence from [redacted]. BofI Federal bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on August 26, 2016.In order to protect consumer...

privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted].Sincerely, [redacted]Compliance Officer

November 13, 2014
Ms. [redacted] St Apt. C
[redacted], KY 41101
[redacted]@yahoo.com
Subject: Case No. [redacted]
Revdex.com Case No. 1[redacted]
Dear Ms. [redacted]:
Please allow this letter to serve as a response to the complaint that...

you lodged against Bofl
Federal Bank with the Revdex.com on November 04, 2014.
Bofl Federal Bank is the issuing bank for Net:Spend's prepaid cards. As NetSpend is the program
manager for the purported account in question, we forwarded the letter to NetSpend for further
investigation. Please see the enclosed response letter from NetSpend and their findings.
Please feel free to contact us should you have any other questions.
Sincerely,
[redacted]
Compliance Officer