Bofia Braiding Salon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The owner is upset because her business practices has been revealed I have learned of several other customers who has had similar experiences and they too can offer their dissatisfaction with the business If if we can't resolve this matter within the week I will also reach out to the [redacted] Chamber of Commerce to request them to look into this business and it employeesI'll will work with Ms [redacted] and request half of my money back in the amount of $and if not I will proceed Respectfully, [redacted] ***

Unfortunately we do not refund cash in the shop that's our policyMy stylist took more than hours to braid the style, she took all her time to braid and did her best to satisfy the customer it's unfortunate that still she wasn'tAgain we do not refund cash here after spending time energy efforts and hair extensions on someone's hair it doesn't work that wayI'm still willing to redo the five braids I and the customer agreed on with no cost

This Lady Is Untruthful First Of AllShe lies and she knows deep down her heart that she liesThis is her second visit in my shopShe came to my shop on Saturday we braided her hairAt the end of the work I show her the mirror they were no complain she left and minutes later she send me this
text "*** I sorry to say but do not like my hairThe front braids are to far apart and big to be considered micros I was really hoping this time I would get what I asked for My hair doesn't look like the picture I sent youTo travel 2hrs away to get that is not fair I expected some of your best braiders to do my hair considering the drive but the ladies today seem like there are learnin g and one of them asked the other what is a tree braid? You know this is not what I asked for." This is my respond to her "I Agree I Could See Your Scarf IN THE Front So Come Anytime I'll Fixt It Myself" she reply " Thank you for understandingNot sure when I can come back up." And I said "Ok let me know again I apologize the back was very full but the front spacing" she reply "ok I will" these are the message we had back and forth and if u want the proof I can come up there and show u from my phoneWe agreed that she was coming back to my shop on monday at 2pm to let me fix her hairThats days later not weeks like she claims in her complainOn sunday she send me a message asking me if I open that dayUnfortunately I just saw the message later that dayThen she got mad and send me more insulting messages such as "Your business will never be successful You treat your customers like we owe you for poor service, bad hair and a nasty attitude Ur right these texts will prove that you admitted my hair was messed up when I left the shop Yes I'm going to file many complaints and tell everyone what you didGoodnight and don't ever text me again." All I can say is this lady didn't want to corporate she agreed on something and did something elseWith all the insult she gave me and keep calm and remains professional after all she is my clientIn the other hand I will not tolerate her lies or let her fool youall she saying we glue her hair or I was rude to a client in front of her are just lies

To whom it may concern.
The Bofia Braiding Salon always do the best for its customersWhen there is a misunderstanding like such we take care of itIn our policy there is no cash refund what so everWe do everything to fix the problemAlso we do give up to a week to a customer
starting from the day she/he got styled for a free touch up, after a week you will get charge for itMrs could not come back for her free touch because she was going out of townI'm willing to wait till she come back I will give her a free touch upUnfortunately we do not refund cash in the shopShe do have my contacts so she can make an appointment anytime
Thank you

I did explained to the customer that the ad posted on [redacted] was a mistake I was typing $280 instead of $80, unfortunately I didn't check my  ad before posting.I did apologize to her for that. Tree braiding is a very difficult style to do, it takes time effort and lots of patience to...

complete the process. I have never ever done that style for that price. I did show her the message on [redacted] about the right price she said no problem and decided to pay the right amount, unfortunately I can't  refund the money. I can give her a free touch up hair included in 5-6week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not feel comfortable going back to Bofia braiding salon. The employees of this business made me feel very uncomfortable. Their response to my complaint was not  completely truthful! They did not abide by trying to fix the problem at hand. I am still seeking a full refund, or I will have to resort to other means to receive a complete refund for a service that was nit done correctly.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The owner is upset because her business practices has been revealed.  I have learned of several other customers who has had similar experiences and they too can offer their dissatisfaction with the business.  If if we can't resolve this matter within the week I will also reach out to the [redacted] Chamber of Commerce to request them to look into this business and it employees. I'll will work with Ms [redacted] and request half of my money back in the amount of $115.00 and if not I will proceed. 
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], I don't feel the response given from the individual is appropriate. The advertisement said one price but I was forced to pay a totally different price than what was agreed to. I do not want to have any more interaction with these individuals and would like a refund of $200.00. I would not have made the appointment with [redacted] if she had not confirmed the price with me on the phone.
Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The owner is upset because her business practices has been revealed.  I have learned of several other customers who has had similar experiences and they too can offer their dissatisfaction with the business.  If if we can't resolve this matter within the week I will also reach out to the [redacted] Chamber of Commerce to request them to look into this business and it employees. I'll will work with Ms [redacted] and request half of my money back in the amount of $115.00 and if not I will proceed. 

Respectfully,

Unfortunately I don't refund money here. I would not braid your hair if I knew u were going to pay $80.  Spending more that 5hrs by myself on top of that I used 3 bags of human hair... it doesnt work like that. Just come in 6 weeks to get your touch up.

To whom it may concern. 

The Bofia Braiding Salon always do the best for its customers. When there is a misunderstanding like such we take care of it. In our policy there is no cash refund what so ever. We do everything to fix the problem. Also we do give up to a week to a customer...

starting from the day she/he got styled for a free touch up, after a week you will get charge for it. Mrs could not come back for her free touch because she was going out of town. I'm willing to wait till she come back I will give her a free touch up. Unfortunately we do not refund cash in the shop. She do have my contacts so she can make an appointment anytime.

Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not feel comfortable going back to Bofia braiding salon. The employees of this business made me feel very uncomfortable. Their response to my complaint was not  completely truthful! They did not abide by trying to fix the problem at hand. I am still seeking a full refund, or I will have to resort to other means to receive a complete refund for a service that was nit done correctly.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], I don't feel the response given from the individual is appropriate. The advertisement said one price but I was forced to pay a totally different price than what was agreed to. I do not want to have any more interaction with these individuals and would like a refund of $200.00. I would not have made the appointment with [redacted] if she had not confirmed the price with me on the phone.

Regards,

I did explained to the customer that the ad posted on [redacted] was a mistake I was typing $280 instead of $80, unfortunately I didn't check my  ad before posting.I did apologize to her for that. Tree braiding is a very difficult style to do, it takes time effort and lots of patience to...

complete the process. I have never ever done that style for that price. I did show her the message on [redacted] about the right price she said no problem and decided to pay the right amount, unfortunately I can't  refund the money. I can give her a free touch up hair included in 5-6week.

I'm ok with my client decision she can proceed to a different bureau. We agreed on something and she decided to take a different direction which I respect however  I'm still willing to do business with her regardless all her wish to bring my shop down.

Unfortunately we do not refund cash in the shop that's our policy. My stylist took more than 8 hours to braid the style, she took all her time to braid and did her best to satisfy the customer it's unfortunate that still she wasn't. Again we do not refund cash here after spending time energy efforts and hair extensions on someone's hair it doesn't work that way. I'm still willing to redo the five braids I and the customer agreed on with no cost.

This Lady Is Untruthful First Of All. She lies and she knows deep down her heart that she lies. This is her second visit in my shop. She came to my shop on Saturday we braided her hair. At the end of the work I show her the mirror they were no complain she left and 30 minutes later she send me this...

text "[redacted] I sorry to say but do not like my hair. The front braids are to far apart and big to be considered micros.  I was really hoping this time I would get what I asked for.  My hair doesn't look like the picture I sent you. To travel      2hrs away to get that is not fair.  I expected some of your best braiders to do  my hair considering the drive but the ladies today seem like there are learnin g and one of them asked the other what is a tree braid?  You know this is not what I asked for." This is my respond to her "I Agree I Could See Your Scarf IN  THE Front So Come Anytime I'll Fixt It Myself" she reply " Thank you for understanding. Not sure when I can come back up." And I said "Ok let me know again I apologize the back was very full but the front spacing" she reply  "ok I will" these are the message we had back and forth and if u want the  proof I can come up there and show u from my phone. We agreed that she was coming back to my shop on monday at 2pm to let me fix her hair. Thats 2 days later not weeks like she claims in her complain. On sunday she send me a message asking me if I open that day. Unfortunately I just saw the message  later that day. Then she got mad and send me more insulting messages such as "Your business will never be successful.  You treat your customers like we owe you for poor service, bad hair and a nasty attitude.  Ur right these texts will prove that you admitted my hair was messed up when I left the shop.  Yes I'm going to file many complaints and tell everyone what you did. Goodnight and don't ever text me again."  All I can say is this lady didn't want to corporate she agreed on something and did something else. With all the insult she gave me and keep calm and remains professional after all she is my client. In the other hand I will not tolerate her lies or let her fool you. all she saying we glue her hair or I was rude to a client in front of her are just lies.