[redacted] spoke to [redacted] yesterday morning (**/11) [redacted] told her that we would like for her to come in so we could see what we can do to resolve this issue [redacted] told [redacted] that she would like to see her options on trading the car and is happy with Boggus Ford She said that she will come in on [redacted] 19th or 20th and will get with [redacted] We will try to resolve this at that time [redacted] Parts and Service [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]We will only exchange vehicle, if it's the same value not having a roll over amount, or if they get me into a car with less payment also with no roll over or down paymentMust be to my liking, I will not settle for something that is convenient to them Regards,
Sent: Sunday, *** 23, 6:AM
To: ***
Subject: FW: You have a New Message from Revdex.com Regarding Complaint #***
How is my case closed I responded nothing was done,I mentioned it has recalls they were sending me to pay to take the tint off, the lights inside still dim in and out, tires were bad we had to do an out of pocket expense for that hoping nothing wi happen to us because tires kept going down every week, we were waiting on a response
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]We had already tried to exchange vehicle got denied, they said we had to get into a new vehicle and the payment would go upWe also asked to get the vehicle repaired they Sent us to the Buick location where theyHave no rentals availableThey told me to take tint off myself or pay someone to do itanother thing it has recalls with parts not availableWhy should we have to pay out of our pocket for something they sold us aside from truck paymentWe went to see what the price for tires are, they are not even availableI figured we would be treated better since, most of our vehicles are from themWe are so disappointed! Tire continue the same, no one has checked or fixed anything we are trying to fix it out of our own expense because there are children traveling with usWe depend on that vehicle to take us from point A to point BWe wanted to go to Houston and couldn't due to the fact that we were afraid of a blow out or it leaving us in the middle of no whereHow sad is that when you feel unsafe to even travelI really hope they come up with a solution
I did call and set an appointment up with the customer. Mrs. [redacted] she did return to have the repairs completed. I did apologizes for the treatment she received on her prior visit. I was on vacation while she was waiting for a return call, I sincerely do apologize to her for the...
inconvenience and hope we can regain her trust again. I spent some time explaining the operation of the new type of transmission the vehicle has, I do hope I have addressed any concerns she may have about the vehicle.Thank You for your timeLarry E[redacted] (Service Manager)
[redacted] did not come in on [redacted] 19th or 20th. [redacted] has called and left voice mails and has not heard back. We will try to resolve [redacted] concern when she comes in. Please consider this our final response until customer comes in and discusses concern with [redacted] ([redacted]). Sincerely[redacted]
[redacted] ( [redacted]) is in contact with customer's [redacted] and will try to reach a conclusion with customer. We are talking them to see if they want us to trade them out of vehicle or repair. [redacted]...
[redacted] spoke to [redacted] yesterday morning (**/11). [redacted] told her that we would like for her to come in so we could see what we can do to resolve this issue. [redacted] told [redacted] that she would like to see her options on trading the car and is happy with Boggus Ford. She said that she will come in on [redacted] 19th or 20th and will get with [redacted]. We will try to resolve this at that time. [redacted]Parts and Service [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]We will only exchange vehicle, if it's the same value not having a roll over amount, or if they get me into a car with less payment also with no roll over or down payment. Must be to my liking, I will not settle for something that is convenient to them.
Regards,
[redacted] spoke to [redacted] yesterday morning (**/11) [redacted] told her that we would like for her to come in so we could see what we can do to resolve this issue [redacted] told [redacted] that she would like to see her options on trading the car and is happy with Boggus Ford She said that she will come in on [redacted] 19th or 20th and will get with [redacted] We will try to resolve this at that time [redacted] Parts and Service [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]We will only exchange vehicle, if it's the same value not having a roll over amount, or if they get me into a car with less payment also with no roll over or down paymentMust be to my liking, I will not settle for something that is convenient to them Regards,
Sent: Sunday, *** 23, 6:AM
To: ***
Subject: FW: You have a New Message from Revdex.com Regarding Complaint #***
How is my case closed I responded nothing was done,I mentioned it has recalls they were sending me to pay to take the tint off, the lights inside still dim in and out, tires were bad we had to do an out of pocket expense for that hoping nothing wi happen to us because tires kept going down every week, we were waiting on a response
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]We had already tried to exchange vehicle got denied, they said we had to get into a new vehicle and the payment would go upWe also asked to get the vehicle repaired they Sent us to the Buick location where theyHave no rentals availableThey told me to take tint off myself or pay someone to do itanother thing it has recalls with parts not availableWhy should we have to pay out of our pocket for something they sold us aside from truck paymentWe went to see what the price for tires are, they are not even availableI figured we would be treated better since, most of our vehicles are from themWe are so disappointed! Tire continue the same, no one has checked or fixed anything we are trying to fix it out of our own expense because there are children traveling with usWe depend on that vehicle to take us from point A to point BWe wanted to go to Houston and couldn't due to the fact that we were afraid of a blow out or it leaving us in the middle of no whereHow sad is that when you feel unsafe to even travelI really hope they come up with a solution
I did call and set an appointment up with the customer. Mrs. [redacted] she did return to have the repairs completed. I did apologizes for the treatment she received on her prior visit. I was on vacation while she was waiting for a return call, I sincerely do apologize to her for the...
inconvenience and hope we can regain her trust again. I spent some time explaining the operation of the new type of transmission the vehicle has, I do hope I have addressed any concerns she may have about the vehicle.Thank You for your timeLarry E[redacted] (Service Manager)
[redacted] did not come in on [redacted] 19th or 20th. [redacted] has called and left voice mails and has not heard back. We will try to resolve [redacted] concern when she comes in. Please consider this our final response until customer comes in and discusses concern with [redacted] ([redacted]). Sincerely[redacted]
[redacted] ( [redacted]) is in contact with customer's [redacted] and will try to reach a conclusion with customer. We are talking them to see if they want us to trade them out of vehicle or repair. [redacted]...
[redacted]
[redacted] spoke to [redacted] yesterday morning (**/11). [redacted] told her that we would like for her to come in so we could see what we can do to resolve this issue. [redacted] told [redacted] that she would like to see her options on trading the car and is happy with Boggus Ford. She said that she will come in on [redacted] 19th or 20th and will get with [redacted]. We will try to resolve this at that time. [redacted]Parts and Service [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]We will only exchange vehicle, if it's the same value not having a roll over amount, or if they get me into a car with less payment also with no roll over or down payment. Must be to my liking, I will not settle for something that is convenient to them.
Regards,