Bogo Tanning, Inc.

Complaint: ***I am rejecting this response because:
Jon knows percent I did not sign the Credit Card ReceiptProvide it to me pleaseI also have asked Jon for this and he has stated he will send it to meI still have not received itHe states he called me and I have miss call from himHe did this over the phone and sent me a picture of a charge of $No other items were provided to meHe also knows that when I walked into the business, I asked to see what they set me up onI told his wife *** that this was not what I agreeed uponHe also knows that the first service is FREE per his internet adsI went into the place of business to have the items done ONCEAgain the first procedure states FREEPlease provide me a copy of the VISA slip that I signed JonI have emails that I cancelled the first contract that I signed and then you called back to ask me to do another package of a two for one Sincerely,*** ***

Dear ***I am Kendal Morrison the Chief Operations Mgr. of Bogo Tanning and want to personally apologize for the situation that occurred and the way it made you feel. Please forgive us all here at BogoWe are continually training and will use this as tool in our next
trainingI have set you and your husbands account up with (2) Months of Unlimited Diamond Level TanningI know we have what it takes to impress you.Make today fantastic~**

Complaint: ***I am rejecting this response because:
Jon, you are really good at thisPlease see the time on the phone call receipt that I was not in your officeI also had lunch with my husband at the time of the visa slip was ranThe following morning I left for Bend for three daysYou know that I did not sign thisSincerely,*** ***

***,
You 100% signed the visa slip with Rebecca
Jon keyed card while speaking with and as protocol requires, we must have signature so the slip remained at salon for this to happen
*** did in fact (admitted) come in later, saw Rebecca and signed visa sliptreatment followed
Yes you originally signed a contract, rescinded within days and later chose to renegotiate with $less and chose to put all on card
No apology letter neededIn fact ***, please contact our office so we can schedule your next treatment
Bogo Tanning & Med Spa

Bogo Tanning has a very strict "Early Deactivation Process & Policy" that is posted on our website as well as our Membership Agreement forms. (extra initial here) We have responded same day to the emails [redacted] has sent. We have directed her to complete the deactivation form and...

return it. Sent Link/Attachment (form posted on website) We have NEVER received the standard Deactivation Form all other Members use and have used consistent with our process and policy. [redacted] has not followed the process therefor here membership have not been deactivated. Same Member deactivation process for "All Members".In effort to resolve, Bogo will deactivate account today.Bogo Tanning does not do "Returns or Refunds" for un-used services. (also stated on Membership Agreement form on website)In addition to "Deactivating Membership" Bogo will extend a credit in-store in the amount of $200. for use at later date. Sincerely, Bogo Tanning

Complaint: [redacted]
I am rejecting this response because: The appointment you are referring to I was 2 min late was regarding the Groupon deal I bought, NOT the contract of $300 for 6 Vela.  I was not able to use even one of the contract Vela appointments because the tech that hurt me with the Groupon deal, that you promised me I would never have was scheduled for on my FIRST appointment of that contract.  April 10 2017. I can't use any of the Vela of that contract because you could not keep your word, that if I drove farther I would not have Abby a tech that hurt me.  Because you were not able to keep your promise of Abby NOT being my tech, I do not feel safe with your company & do not believe that I should have to pay $300 for the appointments I can not use. Even my doctor appointments do not turn me away for being 2 minutes later than my appointment, understanding that traffic can happen.  John 4 out of 6 appointments have gone wrong.  Do I need to re-cap all of the 4 that went wrong to be published for the world to see?  I do not want to do that, I would rather resolve this and have it NOT  seen publicly how your company does business. It is your choice at this point to have this published for all to see or to show you are willing to have it shown resolved with the complaint not published.  I am willing to not return the product I can't not use for $40, if you are willing to refund the $300.  It is your decision at this point.  The Revdex.com is for customers who feel they can't get resolutions with owners.  If you had kept your word regarding Abby we would not be here.  I don't feel I should be in fear of getting hurt in any appointments with a company. [redacted]There were a few things that were not addressed in my complaint that I wanted to have addressed or posted. First John said that they don't give refunds for contracts. The contract says I have 3 days for a refund, after his tech hurt me, I messaged immediately.  The company did not respond to my complaint until a week later when I said you didn't respond to my complaint.  Instead during that time of waiting for them to address what the tech had done, their manager called me to sell me more stuff. I think this is important to add to the complaint.  I have all the emails to prove that this happened, but it could give John the ability to resolve before I go farther and he could get fined and it will cost him more money.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:John,  This email is in response to your email and phone call this morning. I promised I would respond after work. I can understand you frustration with me calling the Revdex.com. It was you misleading me by your word that led me to feel I had no other options but to file a complaint. As a leader how you lead is how your employees will act. Please don't shift the blame here. If you had kept your word & were trustworthy I would never have gone down this path.  I explained several times what I wanted from your company & was willing to negotiate one more time but only regarding red-light therapy not Vela, since you could not keep your word regarding a tech who hurt me.All you had to do was say you wanted the keep me as a client & refund me 213 with red light therapy @ 29 unlimited. ( Which would be paying 15 more than your Groupon deal @ 24 unlimited red light ) or refund the full amount of 300. ( I did not ask for the $40 back on the lotion I can't use if I don't do red light therapy until I realized you wouldn't work with me. ) I got up early on my day off to call you at 8 am like you said to. You did not answer. At that point I was done, since I had made things clear many times.  This was cause more  stress to  me & my health is more important than dealing with a company that can't get their act together along with  getting  yelled at by your employees for a several mistakes they made.Before my complaint can be marked resolved, I need in writing the amount you are refunding me, the time frame I will receive it in & the check must be cash-able or the complaints will go back into effect & we must both agree on the amount. I hope we can come to a resolution, since I do not want to harm your business, all I want is my money back.  
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. That is all I wanted.Sincerely, [redacted]

Please see email strand below.1. All tech's employed are 100% Certified and Licensed to do the services they perform. Do not appreciate Lie is public eye.2. We have not spoke so not clear how we have "Refused a Refund" and way to keep you as client.3. See response to [redacted] email below.4....

Bogo Tanning will always go the extra mile to help a client out. Hi [redacted],I want you to know that a Revdex.com complaint is permanent  for 4 years! Your post will "effect" every single employee in my company, (4 locations, 20+ staff) there children and so on. I have diligently been calling you and trying to reach you to no avail. No..... I am not avoiding you, you emailed your # (4) days ago for call back and I left you a message, (4) days ago working towards resolution and (4) days later you file a Revdex.com complaint. Wow! At Bogo we live our life to take care of our clients. I left message for you and planned on 100% resolving this am, first thing Monday morning..Much to my surprise. A complaint!I will refund your balance owed once you get that review removed permanently and do not post another review on line. I want to resolve. I do NOT think its fair for you to consequence entire company for 1 person's actions. Especially when we have been in contact trying to resolve with your every issue.  I requested your # in email to call and resolve. Satisfy your needs. Common ground.  Not bad reviews.Please remove and lets resolve.Thank youJon G[redacted], CEO

The Revdex.com is not your personal tool to extort money from a business.The Revdex.com is not here fro that. You have now posted a negative review online that can never be removed. I ask you, what reasoning would any company have to help you once you've  bashed online?We tried working with you and over a four day (4) period of time (weekend) you post a negative review with half truth's.Bogo has a No Return, No Refund policy stated in salon and clearly on all agreements. Bogo is NOT obligated to issue Refund.And lets remember what really happened,"you were late to your appointment" and got upset because our employee did not carry over into next scheduled hour just because you were late to your appointment. We worked with you and added additional services. We are a company that eat, sleeps and drinks customer service however-what really is the point of it once you've bashed online. Effecting entire company and all connected. (Children and family of all employee's. Shame on you~Bogo is issuing a refund of $175. and that is it! This amount will be mailed today to the address you used when complaining to the Revdex.com.Have a nice day~

To whom it may concern,
It would be bummer to see Ms. [redacted] go. She has used our services as recent of February 5, 2016.
All Memberships can be reviwed with her ("Earned"  rewards point/cash) at considerably less after (6) months are completed. 
I...

am sending a special link to our Termination Request Form that are posted on our website for Ms. [redacted] as well.
Ms. [redacted] will need to complete and return it as directed.
A minimum one time fee will be assessed when Ms. [redacted] makes her (30) day request to cancel her Membership. 
Respectfully~
Tiffany R[redacted] Chief Operation    
www.bogotanning.com

This client signed a Membership with a (30) days Opt Out Policy. Please see emails received here from Ms. [redacted].
[redacted] via  Nov 23 1:29 PM (1 day ago) Name: [redacted]E-mail: [redacted]@LIVE.COMPhone: [redacted]Message: CANCEL MY [redacted] MEMBERSHIP. I AM CONTACTING THE BETTER BUSINESS...

BUREAU AGAIN AND THE OREON ATTORNEY GENERAL REGARDING YOUR SHADY BUSINESS AND AM CANCELLING MY CREDIT CARD THAT YOU HAVE ON FILE[redacted]!
[redacted] via  5:24 PM (19 hours ago) Name: [redacted]E-mail: [redacted]@live.comPhone: [redacted]Message: cancel my membership you filthy [redacted]!!!!!!!!!!I personally will make it my mission in life to destroy you business and reputation, even if I have to make up emails all day long and spend all my spare time posting sy reviews about you thieves.
Bogo Tanning is "deactivating" Ms. [redacted] account. No refunds are due.
Thanks, Bogo Tanning

Bogo Tanning has a strick cancellation policy consistent with Oregon Guidelines for "Early Deactivation" of Memebrships. Bogo Tanning received [redacted] request to deactivate "Early" and the below email strand is her request and our reply. [redacted] never responded with "Early Deactivation" form for process to occur. Please see email strand below;I have deactivated [redacted] account as of todays date.Thank you very much.

This matter was resolved Septemebr 1, 2016 (see email below)
Hi...

[redacted],                                  �...⇄ /> We are refunding $189. today.
I have left you 2 months of Vela services for you to use. No additional charges.
Look forward to seeing your name on the schedule and your 5 Stars... THANK YOU SO MUCH [redacted].
Jon G. , CEO
503-692-TANN(8266)
503-888-1914,Cl,Tx
www.bogotanning.com

Bogo Tanning has contacted the client and resolved. The client is aware the monthly payment that was drafted did fall within the (30) day cancel period and was in fact due however as courtesy to client for misunderstanding, Bogo has refunded the draft in question in full.Client very happy and...

pledged to revisit salon before next vacation. Thank you Mr. [redacted]

The Revdex.com is a format used to resolve issues. Things can always better be resolved when honesty is part of the process.
Ms. [redacted] eagerly and knowingly signed up for services and also signed her visa slip for this purchase. 100% fact. Ms.[redacted] did sign her visa slip and has had services.
Bogo...

Tanning has a NO Return, No Refund Policy on Products or Unused Services.
We have tried working with Ms. [redacted] to no avail.
Because her "sister" no longer works at our company, this does not change our policy.
Please advise Ms. [redacted] to dispute the charges at her bank for refund.
We are always here to serve our clients and look forward to it however again, honesty from the business and also from the "Clients", is paramount is resolving issue's.
Thanks, Bogo Tanning

Subject: [redacted] complaint #[redacted]Hi [redacted]This email is in regards to my complaint against Bogo Tanning.  I've attached copies of the contract I had signed.  You can clearly see she wrote 3 months on it.  Also the initials on the left side are not mine.  She initialed them, not me.  She didn't even get my initials correct.  I feel Bogo Tanning purposely commited a wrongful act by charging me for services I did not sign up for & I want my money back.  Thank you for your help in this matter.

Complaint: [redacted]
I am rejecting this response because:   I'll have to double check to make sure a credit has been issues - it may take up to a week for a credit to appear.  The 30 day period was in fact valid and the charges should not have taken place.  Once the credit goes through then I'll accept the response.   
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Because there is no legal contract with this company and they are trying to steal money to cancel a contract that is not valid. That is fraud! I refuse to pay to have a service I did not want and tried to have cancelled.this company is a scam and I will not pay for a false contract.
Sincerely,[redacted]