Bohn Brothers Toyota

Mr*** ***-General Manager at Bohn Bros Toyota called me on 05/21/in the afternoon. He listened to my complaintHe was very reassuring that he was to address my issue and take care of me. So I am awaiting his call
today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10635303, and find that this resolution is satisfactory to me.
Regards,
*** ***

I spoke to the customer and apologized for the mix up.  We had the incorrect price of the vehicle due to someone on our end not being very familiar with EBAY and the reserve scenario.  We are very sorry for the mix up.  Thank You

we are going to respond to the owner and try to resolve the issue

Review: I purchased a used Scion 2011 XB on May 18th, 2015. After I signed the paperwork [redacted] (the salesman) took me to the car. It was clean and detailed. He and their whole team were awesome and polite.He showed me how to use the car. He and all there were very helpful. I was so nervous that when I got home I realized that he had only given me one key for the vehicle. I called him the next day and he said to call back on Thursday-he would be off on Wednesday. He was to check with the service dept for a second key. I called the parts dept. on Wednesday and was informed that a new key would be $267.00. I spoke to [redacted] on Thursday and he confirmed that they did not have a second key and confirmed the price of the key because of the transponder. I love the car but I feel that I should not have to pay for an additional key. Very disappointed.[redacted]###-###-####[redacted]Desired Settlement: I want a second key at no charge. That is it. I feel that dealerships are scamming people. Very upset.

Business

Response:

we are going to respond to the owner and try to resolve the issue

Consumer

Response:

Mr. [redacted]-General Manager at Bohn Bros Toyota called me on 05/21/2015 in the afternoon. He listened to my complaint. He was very reassuring that he was to address my issue and take care of me. So I am awaiting his call today.

I have reviewed the response made by the business in reference to complaint ID 10635303, and find that this resolution is satisfactory to me.

While sitting at the dealership there are many complaints about the lengthy wait times. I've been here since 7:10am and it is now 9:28. No one has come to give me an update or anything. Customer service no longer seems important here. It hasn't always been this way. A few years ago it seems that there was a total overhall of service reps. That was to their detriment. I feel that they are aware of this issue because I haven't received a customer service survey in years. Still sitting, it is now 9:38. Still no word. This is my experience each time I come for service. I only continue to come here because this dealership is very convenient.

Review: I went to Bohn Toyota on Saturday March 22 for an oil change and when the vehicle was brought to me I had ink on my leather driver side seat and grease on the driver side arm rest. I called them because I was leaving and they said bring back the car. I brought it back and [redacted] in Service put a chemical on my seat and used a paper shop towel and rubbed so hard he rubbed the texture off of the seat. They had a dye company come out to my house on Tuesday and the dye covered but the texture is off of the leather and you can see the difference. I contacted them March 25 Tuesday after the dye guy left and told them it did not fix the issue. I have not heard from [redacted] in Service or his Manager [redacted] I am 6 1/2 months pregnant and do not feel like dealing with incompetence. I want my seat recovered the way I brought it in to their shop on Saturday. I also saved them a rental fee and had someone bring and pick me up from New orleans on Tuesday so I am trying to work and save them money but they seem to keep avoiding me.Desired Settlement: I would like them to recover my driver side seat

Business

Response:

Our service manager has been in contact with the customer. We have ordered a seat cover and will alert the customer when it arrives.

ID 9985128

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9985128, and find that this resolution is satisfactory to me.

Review: VEHICLE BEEN IN THE SHOP FOR THE SAME PROBLEM MULTIPLE TIMES FOR THE SAME REASONS ELECTRICAL ISSUES THEY TOLD ME THE ECU WAS FRIED IT WAS REPLACED AND THEN IT HAPPENED AGAIN THEY SAID IT WAS THE ECU AGAIN IT WASNT RESPONDING CHANGED IT AGAIN THEN THE CAR KILLED ON MY WHILE DRIVING WENT BACK TO THE SHOP THEY SAID THE ECU IS NOT READING DID MORE DIGGING INTO IT AND THEY SAID THE WIRE HARNESS NEEDS TO BE CHANGED AND ALSO THE BODY WIRING NEEDED CHANGED SO IT WAS ALL CHANGED CAR STARTED AND RAN FINE UNTIL NOW WHEN IT FAILED TO START BROUGHT IT TO RAY BRANDY TOYOTA THAT NEVER TOUCHED IT BEFORE BUT SUSPECTED THAT THERE WERE WORK DONE ELECTRICALLYDesired Settlement: I DONT WANT THIS CAR ANYMORE ITS BECOMING AN HEADACHE FOR ME AND MY FAMILY I WOULD LIKE THE CAR PURCHASED FROM ME FOR THE REMAINING BALANCE I OWE ON IT

Business

Response:

I have responded to customer. the vehicle was taken to Ray Brandt Toyota and they are repairing the vehicle under warranty. The customer seems satisfied.

Review: The check engine light illuminated on my 2008 Toyota Tundra in March 2013. I immediately took it into the dealership to get the light assessed. One of my air induction pumps was bad and that it would need to be replaced. Fortunately, it was covered under an extended warranty and my 100K warranty. Because of this check engine light, my truck ran in "limp mode". It struggled to get over 40MPH, my gas mileage plummeted, and it started very slowly. However, I was told that because the truck still ran, I would be expected to drive it in this condition until they got the part. This is a common problem with Toyota Tundras and the part would have to go on back order. I was quoted 1-3 weeks for delivery. After about 4 weeks with no word from the dealership I called them to check on the part. I was informed that the part came in, but no one had attached my name to it so they sold it to someone else. So, we ordered the part again. About 4 weeks later the part came in and I dropped my truck off. About 2-3 hours after I dropped it off they called saying they installed the part. However, in the middle of the test drive, the light came back on. This time it was for the other air pump. So, they ordered the part for the third time. Again, I was told 1-3 weeks. As time progressed, the truck started slower and slower. Eventually, the truck refused to start unless I jumped it. For about 3 or 4 days, every time I wanted to start my truck to go to work, or school, I would have to get jumped. Finally, after several days the truck refused to start. Eventually, I got a rental car and my truck was towed to the dealership. Finally, after dealing with this problem for 70+ days, the dealership contacted Toyota Dealership Services to expedite the parts. Amazingly, 2 days later the part came in early AM. I emailed the dealership to see if I would be able to pick my truck up that day but I was told they did't have the time or manpower to fix my truck. I am not sure if driving it in that condition damaged my truck further.Desired Settlement: As of now, I am not sure what can be done to resolve the matter. The dealership has my parts and it is only a matter of finding the time to fix my truck that has been broken for over 70 days now. This whole thing was incredibly frustrating and required me to miss several days of work and school to deal with the problem. Short of offering maintenance discounts for future oil changes or maintenance services, I am not sure what the dealership can do to rectify this situation.

Business

Response:

Customer came into our dealership for a check engine light after diagnosing vehicle ordered part needed covered by Toyota's extension of warranty coverage for air injection pump. Customer took vehicle and will return when part come in. Parts arrived and customer came in to have part installed after test driving vehicle Check engine light came back on. We pulled code and called Toyota with new codes ordered new part customer took vehicle and will return when part comes in new part on back order. Customer called with a complaint of vehicle not stating have vehicle towed in after diagnosing found vehicle has bad battery jump started vehicle test drove and found vehicle has loss of power called Toyota for approval for rental for back order part due to loss of power in the vehicle. Part came in Friday and was installed on Monday and customer picked up Monday afternoon. Please reference attachment. Thank you

Review: This dealership listed a car for sale on ebay and then wouldn't honor the winning bid price and reneged on the deal in a dishonest fashion. Sales manager Mike tried a number of dishonest tactics to back out of the sale because he wanted to sell the car at a higher price. First, he repeatedly insisted that I "did not have the winning bid." He knew that this was false, as the ebay listing page clearly showed that I won the auction and ebay had already sent the dealership an e-mail stating that I had won the auction. Then he said that ebay had made a "computer glitch" in listing the auction without a reserve price and that ebay "wouldn't let him complete the transaction." I contacted ebay, which confirmed that both of these statements were false, as the seller listed their own items and they encouraged the seller to honor the sale. Ebay sent another e-mail to the dealership stating that they should complete the transaction as agreed. When I asked Mike if I could speak to someone else, he falsely said that there was no one higher up and that there was "no other manager" besides him. I later spoke with the general manager above him and district manager. Mike was taunting, dishonest and disrespectful, rather than simply acknowledging that they would not complete the transaction as agreed or honor the agreed-to price. If Mike had handled the situation in a professional manner, I would have been disappointed but not so upset.Desired Settlement: Completion of sale as agreed. Acknowledgement that sales representative Mike gave false information.

Business

Response:

I spoke to the customer and apologized for the mix up. We had the incorrect price of the vehicle due to someone on our end not being very familiar with EBAY and the reserve scenario. We are very sorry for the mix up. Thank You

Review: bait and switch. I was quoted a number over the phone, which I confirmed with the sales associate in an email. The sales associate picked me up at my house (my old lease was handed in) and drove me to the dealership. I was there for nearly an hour and when presented the deal completely changed. The sales associate said it was based on my credit (which he admitted was over 700) and that his boss, who previously agreed to the deal now "cant do it". My credit was obviously not the reason and I asked for the manager who quoted me some 'deals' from the internet (which were incorrect) as he was trying to cover up his deceit. The manager arranged me a ride home as I was not going to take the adjusted deal as it was significantly higher.Desired Settlement: I would like the Revdex.com to take my case into consideration when viewing other complaints for Bohn Brothers, as this might be common practice.

Business

Response:

I spoke to the salesperson and the manager as soon as I received this concern (10229898). It is my understanding that we gave the customer several options on a Camry. And he chose none of those and became quite belligerent, it became obvious that we could not get the number he was comfortable with so we gave him a ride home.

If there is any way we can serve this customer would be glad to.