Bohner Excavating Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12611300, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
This response is
untrue I was never told about an additional fee when booking the appointment, nor when I dropped my car off The Groupon clearly states there MAY be an additional fee if a bypass is needed I was never informed a bypass was needed The employee added a fee after I signed a contract The owner posted a video online without my consent, but it clearly showed the employee added something to the contract as my head was turned, and I never signed anything after that He posted videos and a picture of me online without my consent, which is also illegal from a business owner inside of his business My mother tried to contact Groupon to have the amount paid refunded, and Groupon stated the business owner refused due to the work being doneWe did not get the work done Something may have been installed in my car, but I have no way to use it This owner is completely unprofessional, and if the money is not refunded, I will be pursuing legal action next month
Regards,
*** ***

Sent: Monday, April 25, 2016 3:14 PM To: drteam Subject: Dispute #[redacted]   Dispute resolution Team,   This is our response to the claim [redacted] has against our company.    Mr. [redacted] was correct in that we had quoted a ballpark estimate of 4 to 8 hours to do a second story...

fascia repair on three dormers.  We offer general estimates over the phone, sight unseen, but based on the customer’s description of the repairs and when the tech arrives at the customers location, he confirms or adjusts our estimates and then asks for authorization to do the work.  When he got to Mr. [redacted]’s house, the tech quoted 2 days to do the fascia work instead of the 4-8 hours my GM quoted.  Because of the discrepancy, I immediately went to visit Mr. [redacted]’s home to look at the repair to see why the tech’s estimate was so high.  This tech was new to our company (as I relayed to Mr. [redacted]) and though he was vetted and had 30+ years’ experience,  his method of approaching this particular repair was more complicated than how we typically approach this type of work.  His high estimate was due to his extra caution toward working at heights.  I apologized to Mr. [redacted] for the 2 day estimate by the tech and told him that we would send out another tech that would do the work more quickly and that he would be more in line with our original estimate.  In the meantime  Mr. [redacted] authorized the first tech to do some siding repairs while he was there.  My tech did the repair and the time he took to do the repair was not out of line.  The invoice Mr. [redacted] paid included 7 hours of labor for the repair including a trip to the building supply store for materials, and the cost of the materials ($152.25).  However, we did not charge for the time or fee to haul off the old siding.   When the job was complete, my tech presented the invoiced and Mr. [redacted] accepted and paid it without question to my knowledge.    Mr. [redacted] Called to tell us after the fact and said that he felt the repair was too expensive and that our tech had taken too long to do the repair. My Gm agreed to talk to me about the time it took to do the repair so I told him to offer 1.5 hours discount and to see if that would satisfy Mr. [redacted] since our tech was new.  John [redacted], my GM attempted to call Mr. [redacted] and to make the offer but we never heard back from him.    During my visit with Mr. [redacted], he stated he was considering selling the house so I pointed out items I thought he needed to consider repairing before putting it on the market.  As a courtesy to all of our customers, we at Mr. Handyman point out repairs that we see that need attention, but we never try to sell anything that a customer does not need.     We will make another attempt to contact Mr. [redacted] to work out an adjustment on his invoice.   Best Regards,   Tom [redacted] Mr. Handyman of Greater Cypress/Champions Area (281) 357-4263 repair.