Boho Exotic Studio

Please note this customer did not need to have a refundShe received her exact orderCustomer started to stalk and was very rude and unprofessional, so we decided to block client from our website, social networking, and refunded client her full orderIt started when client wanted us to mix different textures in one bundle of hair extensionsWe constantly told her that she couldn’t do that; we never have and never willWe stated that we are sending out the order that she placed, advising that we don’t mix straight hair with curly hair on one wefted bundle of hair Our no refund/exchange policy stands firm and customer agreed with that before checking outClients bank declined her disputePaypal declined her disputeI, as owner, approved her dispute, offering a full refund if client returned product in its new unused conditionClient returned product, and received a full refundClient then started threatening to contact the Revdex.com if we do not give her $We advised client we are not paying her shipping, if she decides to returnWe stated for her to stop contacting us with threats and blackmailWe NEVER called client “sweetie” or “sweetheart”I did however call her “Dear” as all of our emails begin No company, or employee should have to endure emails, several phone calls, constant social network stalking, and now the Revdex.comThis abuse needs to stop This customer has been fully refunded as a courtesy long ago, and we refuse to give her any further monies or time on this matter Thank you for contacting! Cordially, [redacted] Boho Exotic Studio, LLC

Complaint: [redacted] I am rejecting this response because:I have reached out to this business on several documented occasions and the response I keep getting is that it’s not BES responsibilityThey took my payment and did not properly send my package to me which IS their responsibilityIt’s pathetic that a business would consider something fair and appropriate as a threatI didn’t physically place the order in the mail BES employees didSo it’s NOT my responsibility to track down a package the USPS has told me is the sellers issue not the customerI want my money back since I I did not get the merchandise I paid forI have attached the last correspondence from the USPS to BES which states the seller should give me a refund and BES should file a lost package with the USPSI was under the impression when I made my payment I would be dealing with a professional company that would live up to their end of the bargain Regards, [redacted] ***

Hello, Even though we were backordered, this customer received both items and within the timeframeHer tracking numbers are belowBoth show shipped and deliveredPlease also note, that the customer has also ordered since this complaint.USPS [redacted] USPS [redacted]

We consider all Revdex.com complaints as threats and do not comply by any meansIf the customer has a complaint she/he needs to resort to her bank or by contacting us directlyThe Revdex.com nor its affiliates is not Boho Exotic Studio's boss nor makes any decisions at or for our companyThe opinions of
outside businesses who make money off of judging small businesses is something we have no affiliation with or will everNo random 3rd party will ever determine the status of our business or what is in our businesses best interestWe worked too hard for thisIf the customer has a problem then the customer can contact us directly which we will gladly 100% assistOr they can contact their bank to have their bank contact usIf the customers bank denied her claim and our bank too, it shows fairness as the customer nor Boho Exotic Studio were the judges in the matter, but it was up to the bankWe apologize if our response is not what you'd like to hear, but again we don't go through people just to speak to the customerIf the customer would like to speak to us, we are always hear to listen and provide fair and helpful serviceIf the customer still needs assistance, let us know via emailWe're only human, not a random company built on judging others, we would love to retain and keep our customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We consider all Revdex.com complaints as threats and do not comply by any meansIf the customer has a complaint she/he needs to resort to her bank or by contacting us directlyThe Revdex.com nor its affiliates is not Boho Exotic Studio's boss nor makes any decisions at or for our companyThe opinions of outside businesses who make money off of judging small businesses is something we have no affiliation with or will everNo random 3rd party will ever determine the status of our business or what is in our businesses best interestWe worked too hard for thisIf the customer has a problem then the customer can contact us directly which we will gladly 100% assistOr they can contact their bank to have their bank contact usIf the customers bank denied her claim and our bank too, it shows fairness as the customer nor Boho Exotic Studio were the judges in the matter, but it was up to the bankWe apologize if our response is not what you'd like to hear, but again we don't go through people just to speak to the customerIf the customer would like to speak to us, we are always hear to listen and provide fair and helpful serviceIf the customer still needs assistance, let us know via emailWe're only human, not a random company built on judging others, we would love to retain and keep our customers

Complaint: ***
I am rejecting this response because I never received store creditAlso, they have never contacted me and told me my package was lostThey contacted almost a week and a half ago stating they see I
did not receive my package but they would contact USPS and I should get a call in two business daysI never received a call or heard anything else from them.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11088135, and have determined that this does not resolve my dispute
I initially complained about their product well before daysI only received a canned pre-made response in reference to my complaintIt was not until I shared my experience with my hair and the company on Instagram that I was contacted personally to resolve the issueThe owner called me personally to have an argument on the phone and said that I was being malicious by providing my experience with their productShe said she would not refund me until I removed my Instagram post and that's when the verbal exchange became out of controlI too have recorded the phone callI went on to explain to her that no conversation was needed if she would just refund me my moneyShe called me later to apologize and then refunded me the money.
Regards,
*** ***

This customer already received store credit for her order after it showed lost

Complaint: [redacted]
I am rejecting this response because:I have reached out to this business on several documented occasions and the response I keep getting is that it’s not BES responsibility. They took my payment and did not properly send my package to me which IS their responsibility. It’s pathetic that a business would consider something fair and appropriate as a threat. I didn’t physically place the order in the mail BES employees did. So it’s NOT my responsibility to track down a package the USPS has told me is the sellers issue not the customer. I want my money back since I I did not get the merchandise I paid for. I have attached the last correspondence from the USPS to BES which states the seller should give me a refund and BES should file a lost package with the USPS. I was under the impression when I made my payment I would be dealing with a professional company that would live up to their end of the bargain.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have taken the advise of BES spokesperson  and contacted my bank. They will proceed with their investigation and getting their funds.
Regards,
[redacted]

Hello, Even though we were backordered, this customer received both items and within the timeframe. Her tracking numbers are below. Both show shipped and delivered. Please also note, that the customer has also ordered since this complaint.USPS [redacted]USPS [redacted]

We consider all Revdex.com complaints as threats and do not comply by any means. If the customer has a complaint she/he needs to resort to her bank or by contacting us directly. The Revdex.com nor its affiliates is not Boho Exotic Studio's boss nor makes any decisions at or for our company. The opinions of outside businesses who make money off of judging small businesses is something we have no affiliation with or will ever. No random 3rd party will ever determine the status of our business or what is in our businesses best interest. We worked too hard for this. If the customer has a problem then the customer can contact us directly which we will gladly 100% assist. Or they can contact their bank to have their bank contact us. If the customers bank denied her claim and our bank too, it shows fairness as the customer nor Boho Exotic Studio were the judges in the matter, but it was up to the bank. We apologize if our response is not what you'd like to hear, but again we don't go through people just to speak to the customer. If the customer would like to speak to us, we are always hear to listen and provide fair and helpful service. If the customer still needs assistance, let us know via email. We're only human, not a random company built on judging others, we would love to retain and keep our customers. Tell us why here...

Please note this customer did not need to have a refund. She received her exact order. Customer started to stalk and was very rude and unprofessional, so we decided to block client from our website, social networking, and refunded client her full order. It started when client wanted us to mix...

different textures in one bundle of hair extensions. We constantly told her that she couldn’t do that; we never have and never will. We stated that we are sending out the order that she placed, advising that we don’t mix straight hair with curly hair on one wefted bundle of hair.  Our no refund/exchange policy stands firm and customer agreed with that before checking out. Clients bank declined her dispute. Paypal declined her dispute. I, as owner, approved her dispute, offering a full refund if client returned product in its new unused condition. Client returned product, and received a full refund. Client then started threatening to contact the Revdex.com if we do not give her $75.50. We advised client we are not paying her shipping, if she decides to return. We stated for her to stop contacting us with threats and blackmail. We NEVER called client “sweetie” or “sweetheart”. I did however call her “Dear” as all of our emails begin.  No company, or employee should have to endure 18 emails, several phone calls, constant social network stalking, and now the Revdex.com. This abuse needs to stop.  This customer has been fully refunded as a courtesy long ago, and we refuse to give her any further monies or time on this matter.    Thank you for contacting!   Cordially, [redacted] Boho Exotic Studio, LLC