Boingo Wireless

Boingo As You go will sign you up for daily charges whenever you pass by a Boingo hotspot and there is no way to unsubscribeI am so, so sorry I ever gave them my credit card numberI just wanted to talk to my kidsI am still trying to unsubscribe, because they will charge me whenever I pass by their hotspots at $7/day

I bought wifi through Boingo at the airport since I needed to do some work on my laptop, and since I had already bought it, I decided to log in on my phone as wellThe wifi worked on both devices, and I received a receipt for the purchase later that dayTwo days later, I received an additional receipt for the purchase, which prompted me to call for an explanationApparently, the wifi charges are per device, and you are charged again simply for logging inThere's no "would you like to pay $X for wifi on this additional device" question - you are charged just for logging inIn fairness to Boingo, they did offer to do a one time refund of the second charge, but the payment authorization structure definitely needs some changes

I have had Boingo for approximately monthsEach month that I have it, the service seems to get worseThis month alone Boingo has worked about half of the time (if even that)This month Boingo WiFi has been down a MINIMUM of days (I've heard more from others that live in my building) and today is July Even as I type this, the Boingo WiFi service is downWhen I've tried to call and resolve the issue, I am put on hold for a minimum of 20-minutesThis, I am assuming because everyone else is also calling to complainI say this because I live on a military installation and we all quite frequently have issues with Boingo WiFiIt is truly a waste of time and moneyOver the past months I have spent about $on WiFi with BoingoI should have used that money on my mobile data plan to make it unlimitedThat way I know that I would be receiving the service that I am paying for

I purchased hour of internet service through Boingo at Lambert- STL International Airport (in the airport, not on-board an airplane) and was extremely disappointed with the quality of internet service receivedThe speed of the internet connection is slowIt was not sufficient to stream (Youtube) or download from iTunes; minutes of downloading resulted in minutes of viewing timeFor a company that touts high-speed connection and streaming capabilities, this is absolutely unacceptableIn addition, the speed of download did not increase upon purchase; The "free minutes" is the same as the paid serviceI expect that paying customers should receive priority data share and that there should be some benefit to purchasing internet serviceBoingo is misleading people into thinking their services can deliver when they cannotIf there are data limits on this service it should be visibly noted and communicated to the consumer so an informed purchase decision can be made