Boise City Utility Billing

[redacted]DOCUMENT ATTACHED[redacted]The City of Boise Utility Billing Services received the complaint from Revdex.com on September 1 , 201 7. The following information summarizes the issue and the City's resolution with the customer.To calculate sewer usage, the City of Boise uses average winter water usage based on...

Suez water meter readings. The winter water average is updated annually . For the account in question, the usage update was effective August 1st for theAugust/September billing cycle.The water usage for this account increased significantly over the prior year triggering a "leak letter" being sent to the customer. The customer did not supply documentation of a leak. In addition, Suez investigated the property and did not find evidence of a leak. Without documentation of a leak, the winter water average used for sewer consumption cannot be adjusted.City of Boise staff spoke to the customer on the following.dates:8/ 14/ 1 7 - Customer called about billing; City staff reviewed the bill and explained the water update process and the customer's water use.8/ 17I17 - Customer called about water usage: He said S[redacted] could not find any leaks orissues with the water meter. City staff again explained the water update process and noted that the customer did not provide documentation of a leak when returning the leak letter. Without evidence of a leak, the water usage cannot be adjusted. The customer asked to speak to a supervisor.8/23/17 - Supervisor called customer; The Supervisor reiterated that there is no evidence of a leak, so the water usage cannot be adjusted.9/5/ 17 - City staff called customer in response to Revdex.com complaint;Staff reviewed the bill and explained what constitutes sewer consumption, how the water usage is calculated, and offered suggestions for how he can reduce his water usage/sewer consumption going forward. The customer now has a better understanding of the process, but still feels the water usage is higher than it should be.If you have any further questions about the complaint, feel free to contact me.