Boise State University

[redacted] - Graduate Student Fall 2012 – Fall 2013 Ms. [redacted] was awarded financial aid for full-time credits for Fall Semester 2013.  Fees were paid on 08/22/2013 with her financial aid and she received two cash payments for the remaining aid through Boise State the same...

month.  Ms. [redacted] dropped a class early in the semester (September).  Her Fall 2013 Financial Aid award amount was adjusted by Financial Aid in late September because she was no longer enrolled full-time due to the dropped class, which created a balance on the account.  Ms. [redacted] was notified about the balance on the account followed up by monthly notices thereafter. Ms. [redacted] contacted Student Financials in mid-November 2013 about the balance on the account. She spoke with Student Financials again in mid-December 2013 and agreed to set up a payment plan.  A collection agreement was subsequently mailed to Ms. [redacted] and she confirmed that she would set up a payment plan by the end of January 2014.  Unfortunately, Ms. [redacted] did not submit the collection agreement to Student Financials as she stated she would, and the account went to collections on March 1, 2014, 3 years ago.  Ms. [redacted] last communicated with Student Financials in mid-December 2013 and did not respond to any further monthly notices regarding her overdue account. In spite of her account being in arrears, Ms. [redacted] has received her grades from the University.