Boisseau Insurance Services

Dear Sirs: Mr [redacted] called this office on Friday, 5/13/at 9:AM and spoke with me for 4:minutesHe never mentioned that he was calling to file a claim on a specific bondWe discussed bond information in general during the beginning of our conversationHe questioned me about seeking knowledge of estate bonds, etc, even mentioned that he had to have a bond on himself for another member of his family, mentioned advise from his insurance/bondsman and even advise from his attorneyEventually he started mentioning the bond in the name of his sister for his Dad's estate and asked for information (which is filed at the Chesterfield Courthouse) and is accessible to the publicOnce he mentioned my clients name, I informed him that I could not give out any information concerning my client and the bondHe was not my client, and I had no obligation to provide him with information concerning this bondHe never mentioned that he wanted to file a claim concerning this bondI mentioned that I had to leave, as I was late for a DrAppointment at [redacted] and he said he wanted to tape our conversationI mentioned that I was not comfortable with him doing this and was going to have to end our conversationI was never rude to Mr [redacted] , he was aggressive in his attitude from the very beginning of his conversation, and as the conversation did proceed, I probably did get a little defensiveI did hang up the phone, as he continued the conversation, even after I repeated I would not be taped and had to leave for a DrAppointmentMr [redacted] called back at 9:AM and spoke with Sam B [redacted] for 4:minutesSam tried to help him understand how to learn about bonds and spent several minutes using the internet to find a sight for him to gather informationMr [redacted] called back at 11:AM and spoke with Sam B [redacted] again for 1:minutes and said if I did not call him within hours that he would report me to the Revdex.com & the Insurance BureauI did not call him backThese are the facts as I know them.Thanks, [redacted] ***

Dear Sirs:Mr [redacted] called this office on Friday, 5/13/at 9:AM and spoke with me for 4:minutesHe never mentioned that he was calling to file a claim on a specific bondWe discussed bond information in general during the beginning of our conversationHe questioned me about seeking knowledge of estate bonds, etc, even mentioned that he had to have a bond on himself for another member of his family, mentioned advise from his insurance/bondsman and even advise from his attorneyEventually he started mentioning the bond in the name of his sister for his Dad's estate and asked for information (which is filed at the [redacted] Courthouse) and is accessible to the publicOnce he mentioned my clients name, I informed him that I could not give out any information concerning my client and the bondHe was not my client, and I had no obligation to provide him with information concerning this bondHe never mentioned that he wanted to file a claim concerning this bondI mentioned that I had to leave, as I was late for a DrAppointment at [redacted] and he said he wanted to tape our conversationI mentioned that I was not comfortable with him doing this and was going to have to end our conversationI was never rude to Mr [redacted] , he was aggressive in his attitude from the very beginning of his conversation, and as the conversation did proceed, I probably did get a little defensiveI did hang up the phone, as he continued the conversation, even after I repeated I would not be taped and had to leave for a DrAppointmentMr [redacted] called back at 9:AM and spoke with Sam B [redacted] for 4:minutesSam tried to help him understand how to learn about bonds and spent several minutes using the internet to find a sight for him to gather informationMr [redacted] called back at 11:AM and spoke with Sam B [redacted] again for 1:minutes and said if I did not call him within hours that he would report me to the Revdex.com & the Insurance BureauI did not call him backThese are the facts as I know them.Thanks, [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** He's not telling the truthHe cut me offHe did everything he could to not answer my questions about what is a bondsman role on a probateI had to call the headquarters of his insurance to get my answers so I could file a claimThey were very niceThey answered all my questions.I also reported to them what he did to meThey did not like what he didHe still does not want to own up to how he treated a customer and his son lied to me when I called backHe said that there company did not do bonds for probateHe is not a professional

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
He's not telling the truthHe cut me offHe did everything he could to not answer my questions about what is a bondsman role on a probateI had to call the headquarters of his insurance to get my answers so I could file a claimThey were very niceThey answered all my questions.I also reported to them what he did to meThey did not like what he didHe still does not want to own up to how he treated a customer and his son lied to me when I called backHe said that there company did not do bonds for probateHe is not a professional

Dear Sirs:Mr. [redacted] called this office on Friday, 5/13/16 at 9:11 AM and spoke with me for 4:36 minutes. He never mentioned that he was calling to file a claim on a specific bond. We discussed bond information in general during the beginning of our conversation. He questioned me about seeking...

knowledge of estate bonds, etc, even mentioned that he had to have a bond on himself for another member of his family, mentioned advise from his insurance/bondsman and even advise from his attorney. Eventually he started mentioning the bond in the name of his sister for his Dad's estate and asked for information (which is filed at the [redacted] Courthouse) and is accessible to the public. Once he mentioned my clients name, I informed him that I could not give out any information concerning my client and the bond. He was not my client, and I had no obligation to provide him with information concerning this bond. He never mentioned that he wanted to file a claim concerning this bond. I mentioned that I had to leave, as I was late for a Dr. Appointment at [redacted] and he said he wanted to tape our conversation. I mentioned that I was not comfortable with him doing this and was going to have to end our conversation. I was never rude to Mr. [redacted], he was aggressive in his attitude from the very beginning of his conversation, and as the conversation did proceed, I probably did get a little defensive. I did hang up the phone, as he continued the conversation, even after I repeated I would not be taped and had to leave for a Dr. Appointment. Mr. [redacted] called back at 9:41 AM and spoke with Sam B[redacted] for 4:37 minutes. Sam tried to help him understand how to learn about bonds and spent several minutes using the internet to find a sight for him to gather information. Mr. [redacted] called back at 11:16 AM and spoke with Sam B[redacted] again for 1:57 minutes and said if I did not call him within 24 hours that he would report me to the Revdex.com & the Insurance Bureau. I did not call him back. These are the facts as I know them.Thanks,[redacted]

Dear Sirs:
 
Mr. [redacted] called this office on Friday, 5/13/16 at 9:11 AM and spoke with me for 4:36 minutes. He never mentioned that he was calling to file a claim on a specific bond. We discussed bond information in general during the beginning of our conversation. He...

questioned me about seeking knowledge of estate bonds, etc, even mentioned that he had to have a bond on himself for another member of his family, mentioned advise from his insurance/bondsman and even advise from his attorney. Eventually he started mentioning the bond in the name of his sister for his Dad's estate and asked for information (which is filed at the Chesterfield Courthouse) and is accessible to the public. Once he mentioned my clients name, I informed him that I could not give out any information concerning my client and the bond. He was not my client, and I had no obligation to provide him with information concerning this bond. He never mentioned that he wanted to file a claim concerning this bond. I mentioned that I had to leave, as I was late for a Dr. Appointment at [redacted] and he said he wanted to tape our conversation. I mentioned that I was not comfortable with him doing this and was going to have to end our conversation. I was never rude to Mr. [redacted], he was aggressive in his attitude from the very beginning of his conversation, and as the conversation did proceed, I probably did get a little defensive. I did hang up the phone, as he continued the conversation, even after I repeated I would not be taped and had to leave for a Dr. Appointment. Mr. [redacted] called back at 9:41 AM and spoke with Sam B[redacted] for 4:37 minutes. Sam tried to help him understand how to learn about bonds and spent several minutes using the internet to find a sight for him to gather information. Mr. [redacted] called back at 11:16 AM and spoke with Sam B[redacted] again for 1:57 minutes and said if I did not call him within 24 hours that he would report me to the Revdex.com & the Insurance Bureau. I did not call him back. These are the facts as I know them.Thanks,
[redacted]

Review: I am elderly man that was requesting some information about how to go about to register a claim that Mr. B[redacted] was the agent to the bond of a probate to an Estate. He clearly try to stop me from getting the information I needed. He treated me rude and hung up the phone without letting me ask any questions. I have never been treated so badly. I tried to call back an hour later hoping he would honor my request and his son who answer the phone told me that they are not bondman for probate of an estate. That was a lie and it was the second attempt to try to push off an elderly man from trying to put in a claim. They disturb me so greatly that I almost forgot the whole thing but decided that they should not get away with this and they have probably done this before and are use to getting away with this process. I hope something can be doneDesired Settlement: letter stating they are sorry for my treatment and another local contact that I can deal with to go further with my claim. I also want to have a letter to go to the Board of Insurance about my treatment of this agency. Because I fell like he has done this before to old people. But most of us when treated poorly do not know where to go so they just drop it. The Board should put them on notice.

Business

Response:

Dear Sirs: Mr. [redacted] called this office on Friday, 5/13/16 at 9:11 AM and spoke with me for 4:36 minutes. He never mentioned that he was calling to file a claim on a specific bond. We discussed bond information in general during the beginning of our conversation. He questioned me about seeking knowledge of estate bonds, etc, even mentioned that he had to have a bond on himself for another member of his family, mentioned advise from his insurance/bondsman and even advise from his attorney. Eventually he started mentioning the bond in the name of his sister for his Dad's estate and asked for information (which is filed at the Chesterfield Courthouse) and is accessible to the public. Once he mentioned my clients name, I informed him that I could not give out any information concerning my client and the bond. He was not my client, and I had no obligation to provide him with information concerning this bond. He never mentioned that he wanted to file a claim concerning this bond. I mentioned that I had to leave, as I was late for a Dr. Appointment at [redacted] and he said he wanted to tape our conversation. I mentioned that I was not comfortable with him doing this and was going to have to end our conversation. I was never rude to Mr. [redacted], he was aggressive in his attitude from the very beginning of his conversation, and as the conversation did proceed, I probably did get a little defensive. I did hang up the phone, as he continued the conversation, even after I repeated I would not be taped and had to leave for a Dr. Appointment. Mr. [redacted] called back at 9:41 AM and spoke with Sam B[redacted] for 4:37 minutes. Sam tried to help him understand how to learn about bonds and spent several minutes using the internet to find a sight for him to gather information. Mr. [redacted] called back at 11:16 AM and spoke with Sam B[redacted] again for 1:57 minutes and said if I did not call him within 24 hours that he would report me to the Revdex.com & the Insurance Bureau. I did not call him back. These are the facts as I know them.Thanks,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

He's not telling the truth. He cut me off. He did everything he could to not answer my questions about what is a bondsman role on a probate. I had to call the headquarters of his insurance to get my answers so I could file a claim. They were very nice. They answered all my questions.I also reported to them what he did to me. They did not like what he did. He still does not want to own up to how he treated a customer and his son lied to me when I called back. He said that there company did not do bonds for probate. He is not a professional