11/20/17- Called and left message with ConsumerGave extension and call back times.11/27/17- Called and left message with ConsumerGave extension and call back times.11/29/17- I purchased a car from them and told them within days what was wrong with itI brought it in and had them take pictures of it to send to FordThat took them weeks to turn in and they didn't do it properly, so Ford rejected itThe car has since been bought back from Ford through a different dealership, so I doubt that [redacted] would do anything about it anymore and I'll just leave a review through the Revdex.comI don't want to continue with this because I don't want to say that I accepted anything from them after they told my husband they'll have to agree to disagree about things and not to call them backMediator notified Consumer that case will be closing then
Tom Boland Ford apologizes for any concerns that [redacted] has had with her pickup purchase The vehicle that she purchased was reconditioned through our shop prior to her purchase and thoroughly repaired Tom Boland Ford spent in excess of $to recondition the vehicle to the high standards that we require for all of our retail units Unfortunately, the problem that [redacted] had was something that could not have been seen on a year old vehicle with miles The warranty that came with the vehicle, that the dealership added at its expense, was month miles According to conversations with Mrs [redacted] with myself and our service department, the vehicle was broke down at a shop a couple hours away from our store and the miles were outside of the mile limitation Again, we are sorry for the trouble that she has experienced, but we feel that between the reconditioning done, the warranty given at the time of sale, the age of the vehicle at the time of sale, and the miles being out of the coverage time, our dealership is unable to assist in any further repairs
See attached
11/20/17- Called and left message with ConsumerGave extension and call back times.11/27/17- Called and left message with ConsumerGave extension and call back times.11/29/17- I purchased a car from them and told them within days what was wrong with itI brought it in and had them take pictures of it to send to FordThat took them weeks to turn in and they didn't do it properly, so Ford rejected itThe car has since been bought back from Ford through a different dealership, so I doubt that [redacted] would do anything about it anymore and I'll just leave a review through the Revdex.comI don't want to continue with this because I don't want to say that I accepted anything from them after they told my husband they'll have to agree to disagree about things and not to call them backMediator notified Consumer that case will be closing then
Tom Boland Ford apologizes for any concerns that [redacted] has had with her pickup purchase The vehicle that she purchased was reconditioned through our shop prior to her purchase and thoroughly repaired Tom Boland Ford spent in excess of $to recondition the vehicle to the high standards that we require for all of our retail units Unfortunately, the problem that [redacted] had was something that could not have been seen on a year old vehicle with miles The warranty that came with the vehicle, that the dealership added at its expense, was month miles According to conversations with Mrs [redacted] with myself and our service department, the vehicle was broke down at a shop a couple hours away from our store and the miles were outside of the mile limitation Again, we are sorry for the trouble that she has experienced, but we feel that between the reconditioning done, the warranty given at the time of sale, the age of the vehicle at the time of sale, and the miles being out of the coverage time, our dealership is unable to assist in any further repairs