Bold Ideas

There is a lot left out of this entire write up. Yes we were hired to do 3 different items for this individual. When I first looked at several jobs I went over each one with her. There are 2 different issues here. First starting with the major one the laundry closet. I informed client of size... limitation of washer dryer that they could purchase for this closet. Once we started job the washer dryer stackable unit that they purchased was to large, it stuck out into hall and was an extreme tight fit. We were no longer able to install a door on this closet.so I gave her an option of finishing existing doorway off and reinstalling old trim so it matched rest off home or sheet rocking, which she felt that reusing trim would be best. There was other issues with the oversized unit also that made them job harder, though we kept our pricing alone. Then once the unit was installed it shook a lot. I informed home owner they needed to call the salesmen or store and have them setup a service call as I could not work on it as I was not a certified warranty specialist and it would probably void the warranty. I also advised them not to use it. The brother of the client said he was going to try to use it a few times and see if it stopped. This was all on friday august 25th 2017. I had set up for a tech to return the following Monday to tidy up a few minor things left as we were on a 2 week shutdown for the rest of the company. When I returned on the 11th of sept. I found the tech was actually on site 3 days doing extra items for these people. Later that week around Thursday or friday the 14-15th of sept. After client received her bill, I received a call from client saying she really was not happy with the doorway of closet and changed her mind and wanted new trim up and stained. Only then had she mentioned any damages to washer unit. I know when I left friday and I was the last one there, there was no issues/damages to units. Anyways I scheduled to be there Monday the 18th with another tech to do revisions to her work. Now to the door, this was to be purchased by homeowner and installed by us. Home owner did not have door so I gladly asked her to pick out a door and I would purchase it and a lock set and bill her for them. She went on line and showed me the unit she wanted, I went and purchased and we installed. The trimming out of the door on the interior was part of another estimate for a garage remodel/cleanup, instead while on vacation they had tech install jambs and trim as well as other items. With the complaints of this individual I offered to reduce bill by throwing cost of door, door lock, additional labor for additional trimming of door in, 1 mans labor on the18th as well as all the material from those revisions. All this totaling around 1200.00 in costs. The home owner was happy and agreed this would be okay. Then as far as there flood goes this was almost a month after work was completed on the night of the 20th of sept. The clients brother called me cursing the washer was *** flooding and when I tried to ask what was happening/ where it was happening all he did was continue the F bombing me we are nothing but a bunch of *** is and so on. This is a situation I am not putting any of my employees or myself in. As it was from the start of this job these individuals were not going to follow any advise, nor be told what to do. They were doing what they wanted. I tried to help, I compensated them, more as a way to finalize our relationship with a customer that was hard to deal with, and try to keep them happy. By no way do I feel we did any wrong doings or damages to there merchandise, this is just someone looking for a free job. As I told home owner if she was happy we could part ways with that and not further our business relationship thereafter. She agreed. With all this be said and done I am in no way compensating these people more than already did.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There are two bills from the plumberOne for which was when we had to call in someone after hours to put basically a band-aid on itThen for when they would be able to send some one to fix it which was unfortunately a little bit laterSo I believe I should get at least the two bills Regards, [redacted]

Wonderful experience with Brian at Affordable Solutions Returned my call promptly, scheduled appointment in a reasonable amount of time Was on time and wasted no time getting right to work Job was done quickly and very professionally
Would recommend to anyone in need of electric service!

There is a lot left out of this entire write up. Yes we were hired to do 3 different items for this individual. When I first looked at several jobs I went over each one with her. There are 2 different issues here. First starting with the major one the laundry closet. I informed client of size...

limitation of washer dryer that they could purchase for this closet. Once we started job the washer dryer stackable unit that they purchased was to large, it stuck out into hall and was an extreme tight fit. We were no longer able to install a door on this closet.so I gave her an option of finishing existing doorway off and reinstalling old trim so it matched rest off home or sheet rocking, which she felt that reusing trim would be best. There was other issues with the oversized unit also that made them job harder, though we kept our pricing alone. Then once the unit was installed it shook a lot. I informed home owner they needed to call the salesmen or store and have them setup a service call as I could not work on it as I was not a certified warranty specialist and it would probably void the warranty. I also advised them not to use it. The brother of the client said he was going to try to use it a few times and see if it stopped.  This was all on friday august 25th 2017. I had set up for a tech to return the following Monday to tidy up a few minor things left as we were on a 2 week shutdown for the rest of the company. When I returned on the 11th of sept. I found the tech was actually on site 3 days doing extra items for these people. Later that week around Thursday or friday the 14-15th of sept. After client received her bill, I received a call from client saying she really was not happy with the doorway of closet and changed her mind and wanted new trim up and stained. Only then had she mentioned any damages to washer unit. I know when I left friday and I was the last one there, there was no issues/damages to units. Anyways I scheduled to be there Monday the 18th with another tech to do revisions to her work. Now to the door, this was to be purchased by homeowner and installed by us. Home owner did not have door so I gladly asked her to pick out a door and I would purchase it and a lock set and bill her for them. She went on line and showed me the unit she wanted, I went and purchased and we installed. The trimming out of the door on the interior was part of another estimate for a garage remodel/cleanup, instead while on vacation they had tech install jambs and trim as well as other items. With the complaints of this individual I offered to reduce bill by throwing cost of door, door lock, additional labor for additional trimming of door in, 1 mans labor on the18th as well as all the material from those revisions. All this totaling around 1200.00 in costs. The home owner was happy and agreed this would be okay. Then as far as there flood goes this was almost a month after work was completed on the night of the 20th of sept. The clients brother called me cursing the washer was [redacted] flooding and when I tried to ask what was happening/ where it was happening all he did was continue the F bombing me we are nothing but a bunch of [redacted] is and so on. This is a situation I am not putting any of my employees or myself in. As it was from the start of this job these individuals were not going to follow any advise, nor be told what to do. They were doing what they wanted. I tried to help, I compensated them, more as a way to finalize our relationship with a customer that was hard to deal with, and try to keep them happy. By no way do I feel we did any wrong doings or damages to there merchandise, this is just someone looking for a free job. As I told home owner if she was happy we could part ways with that and not further our business relationship thereafter. She agreed. With all this be said and done I am in no way compensating these people more than already did.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are two bills from the plumber. One for 200 which was when we had to call in someone after hours to put basically a band-aid on it. Then 295 for when they would be able to send some one to fix it which was unfortunately a little bit later. So I believe I should get at least the two bills.
Regards,
[redacted]

A copy of the release/agreement is attached.