Boldheart, LLC

The customer chose to participate in the program and paid for the benefits of the program.At the beginning, we worked with the customer to address her concerns early on and re-assigned her a business coach that would fit her needsThe customer continued working in the program and with her coach.The customer made the decision to enroll and accepted and signed our student agreement and agreed to the terms of the full year long program (attached signed contract.)This comes down to personal responsibility for the actions taken.As stated, we don't guarantee resultsWe don't offer refunds or cancellations

Complaint: [redacted] I am rejecting this response because:It if false See enclosed Sincerely, [redacted]

We are aware of the request from our client [redacted] in the Client Attraction Business School We have carefully reviewed the complaint To be clear, we have made every effort to accurately represent the School and its potential in all of our marketing communications, enrollment process and onboarding The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar resultsEach individual’s success depends on many factors, including his or her background, dedication, desire, and motivation We are glad to hear that [redacted] followed the steps of the program and used the benefits of the program including attending the live/virtual meetings, using the curriculum and your private coaching sessions As per the signed student agreement states (attached), "by enrolling in the School, you accepted, agreed and understood that you are fully responsible for your progress and results from your participation in the programYour signed agreement also makes it clear that we offer no representations, warranties or guarantees verbally or in writing regarding your earnings, business profit, marketing performance, audience growth or results of any kind." Simply put, Client Attraction does not offer refunds, pauses or cancellations for the programOnce again, there are no exceptions to this We are happy to work with [redacted] to re-engage you in the program and get continued value from it

This company is a farse. Beware!

Complaint: ***
I am rejecting this response because:I was clear after attending ONE session that I was NOT the IDEAL CLIENT for this company and that this program did not fit my needsI made my original request almost a year ago, although Client Attraction continues to assume I PARTICIPATED and didn't get the results I wanted and am now holding them responsibleThis is not the caseI requested to be released from the program early on, because I was moving toward RETIREMENT not toward building or re-building my businessI admitted my error and requested a win/win solution for the unused portion of the programAt that time, there were modules and sessions remainingI was told that the no-refund policy was in place to hold "budding entrepreneurs" accountable when they get stuck in resistanceThis doesn't apply to meI'm not a budding entrepreneurI'm not stuck in resistanceI've run my own businesses for yearsI respect the policy although it clearly doesn't apply to me and I can't "re-sale" my programIt is a waste of resources for meI was not blaming Client Attraction, although they continue to direct me back to my contract and lump me into their policy, rather than actually hear the real issueIt is simply a matter of common decency and doing the right thingEven their own coaches agreed that I was not a good fit for the program. I am not arguing the validity of the programI am arguing the integrity of the company Client Attraction makes no promises that their marketing strategies will work, however, they DO make clear promises, both verbally and in writing, as to personal interaction and inclusionTheir message encourages separation from the "mogul" world, where we are "black sheep" and "not understood", and they promise that we'll BE understood, have support, are safe to be vulnerable, and will be part of a "tribe" of black sheep in the CABS programFabienne uses words such as, "I'm always here for you." both verbally and in writing, and "Whatever you need is in this room.", although neither were true in my experience I have never been contacted personally by anyone other than a coach or the help desk, even when I reached out personally to Fabienne in a PRIVATE and CONFIDENTIAL email and requested only to speak with her about the issueWhen I was at my most vulnerable, I was disregarded and shuffled off to a coach or the help desk to be "handled"That is not congruent with "I'm always here for you." and that is a marketing promise and one of Client Attractions biggest selling points! My complaint against this company standsThis program did not meet my needs that were INDEED promised, i.e"Everything I needed" was NOT in that room or in the material, nor was Fabienne ever "there for me"I continue to get marketing emails signed by her, inviting me to more programs, which only further confirms that I am an email address on a list, not an actual client that is "safe", "included" and "part of a tribe"Not now, and not a year agoThis only further confirms my point and my complaint.
Sincerely,
*** ***

The customer participated in the program and paid for the benefits of the program.The customer made the decision to enroll and accepted and signed our student agreement and agreed to the terms of the full year long program (attached signed contract.)By enrolling in the School, the student accepted,
agreed and understood that the student is fully responsible for progress and results from participation in the programThe signed agreement also makes it clear that we offer no representations, warranties or guarantees verbally or in writing regarding earnings, business profit, marketing performance, audience growth or results of any kind.As stated, we don't guarantee resultsWe don't offer refunds or cancellations. The customer has chosen to not further engage or be involved in the program.We have a strict student policy that prevents us from giving refunds or leaves of absenceThere are no exceptions to this.We are sympathetic to the current concerns of the student and her healthHer involvement in the program since October until September were provided as any other student

Complaint: ***I am rejecting this response because:
Based on this experience and unfair business practices, I have communicated cancellationI have also filed a claim with Revdex.com and disputed charges less 10% with my credit union.
I have reviewed fair business practices and contractual law and it falls in line with paying for services received and valued at a fair market priceI have verified with multiple coaching services and companies that it is typical industry practice in line with contractual law to charge for services received and provide refunds for overvalued services align with customer service and goodwill
Further, I received access June - August to 3-minute virtual modules, Deep Dive, and Fastest Path, min calls X with Lee, manual accessBased on multiple market comparisons including coaches with substantially more clients and revenue, they offer equivalent services to a “virtual coaching” for $
Based on this, I initially filed the claim with Revdex.com for half of servicesHowever, based upon further review and counsel, I have now disputed all less 10% for value received
Finally, no educational system, higher ed or otherwise charges for services not received or overvaluedThe pricing was $8,upfront for one year or $10,(added $2k) for installment for one year
I participated in months and received access to items above, which are automated, only hours of one on one time, and no added work or custom development for coaching Based on the time and materials received and comparative value, an offering of $is more than fair upon comparison to fair market value from coaching with substantially more value and access
Sincerely,*** ***

We are aware of the request from our client [redacted] in the Client Attraction Business School.
We have carefully reviewed the complaint.
To be clear, we have made every effort to accurately represent the School and its potential in all of our marketing communications, enrollment process and...

onboarding.
The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation.
We are glad to hear that [redacted] followed the steps of the program and used the benefits of the program including attending the live/virtual meetings, using the curriculum and your private coaching sessions.
As per the signed student agreement states (attached), "by enrolling in the School, you accepted, agreed and understood that you are fully responsible for your progress and results from your participation in the program. Your signed agreement also makes it clear that we offer no representations, warranties or guarantees verbally or in writing regarding your earnings, business profit, marketing performance, audience growth or results of any kind."
Simply put, Client Attraction does not offer refunds, pauses or cancellations for the program. Once again, there are no exceptions to this.
We are happy to work with [redacted] to re-engage you in the program and get continued value from it.

The customer chose to participate in the program and paid for the benefits of the program.At the beginning, we worked with the customer to address her concerns early on and re-assigned her a business coach that would fit her needs. The customer continued working in the program and with her coach.The customer made the decision to enroll and accepted and signed our student agreement and agreed to the terms of the full year long program (attached signed contract.)This comes down to personal responsibility for the actions taken.As stated, we don't guarantee results. We don't offer refunds or cancellations.

Complaint: [redacted]
I am rejecting this response because:It if false.  See enclosed. 
Sincerely,
[redacted]

The customer participated in the program and paid for the benefits of the program.
The customer made the decision to enroll and accepted and signed our student agreement and agreed to the terms of the full year long program (attached signed contract.)
This comes down to personal responsibility for the actions taken.
As stated, we don't guarantee results. We don't offer refunds or cancellations. 
The customer has chosen to not further engage or be involved in the program. The program benefits, coaching, curriculum and access is ongoing and still available while the customer pays for the program.