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Bolingbrook Dental Care

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Bolingbrook Dental Care Reviews (1)

My daughter was seen recently for a consultation for braces. Her father brought her to her appointment since I was unable to get the day off of work. First, the office did not advise me to come in 10-15 mins early for my daughters appointment to fill out paperwork, after scheduling, rescheduling AND calling me 3 times to confirm her appointment. My daughter and her father sat in the waiting room for 40 mins before they were brought back. The dentist only spent 20 mins with my daughter and said that she would definitely need braces so they needed to get additional xrays and "records" for insurance purposes which would take an additional 45 mins. Unfortunately, my daughters father had to go to work so he wasn't able to wait an additional 45 mins however, I was close to the office (literally 2 minutes away) so I could've went there and waited with her. The office was not willing to accomodate for us and required us to schedule another appointment for the following week at 10:00am which would result in my daughter missing school for something they should've been done at her initial consultation appointment. Its not the patients fault that the office chooses to overbook themselves. Subsequently, my daughter went back this morning to get her xrays and the office told my daughters father that I called the office the day of her last appointment to complain and used "choice words" (I didn't raise my voice at them nor did I swear at them so I'm not exactly sure what they mean by that) and they told him that from now on my daughters appointments would have to be in the morning so they can "accomodate" for us. I have worked in the medical field for 9 years and I have NEVER heard of a dentist or doctors office not giving a patient the option of when they can schedule their appointments. You cannot FORCE me to schedule an appointment when you want. And I refuse to have my daughter continuously miss school because they refuse to allow me to schedule when its more convenient for myself, her father and around her school schedule. I would also like to point out that when I called to speak with a manager I was put on hold and than told that the manager was "in a meeting" and was unable to come to the phone. I know that was a lie because I'm pretty sure the office staff would be aware that the office manager was in a meeting without needing to put a patient on hold. Needless to say, I will be getting my daughters records and finding another dentist/orthodontist to bring me daughter to. And my other children will not be returning to this office either. I'm sure they won't care at all about losing multiple patients, but I will not be sad that I never have to return to this awful office ever again.

I just called there to ask how to obtain my kids' records and was on hold for 17 minutes before I finally hung up. Not a single live person came to the line. That just made it even more apparent I just need to find another dentist!!! I guess I will be stopping there on my way home from work today.

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Address: 136 S Bolingbrook Dr, Bolingbrook, Illinois, United States, 60440-2852

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