We stand by our decision as related to the charges for Mrs***.I have attached copies of the documents that Mrs*** was GivenThe multipoint inspection copy was not given to her in error on the first visit but was on the last repair visitI retrieved it from here fileShe stated it was not done but it was performed. *** *** Service Manager
Mrs *** brought her *** fiesta in for a mile serviceThis service was performed in its entirety I WASN'T GIVEN COPY OF THE REPORT WHEN I PICK UP THE CAR, NOR A WEEK LATER WHEN I ASKED FOR IT I STILL DON'T HAVE ITMrs *** stated an air bag light was onI offered to scan for fault codes as a goodwill gestureThere was a past recall performed for reprogramming the restraint moduleThere is a code stored for dr side pre-tensionerShe declined diagnosing this THAT IS NOT CORRECT WHO IN THEIR RIGHT MIND, WOULD REFUSE A COURTESY DIAGNOSTIC AND REPAIR? IF THE LIGHT IS ON AGAIN, IS BECAUSE OF THE POOR WORKMANSHIPShe claims because we did not give her a copy of the inspection that we did not do the inspectionI told her I would pull the file and retrieve a copy.THE AFOREMENTIONED INSPECTION IS FOR THE COMPREHENSIVE-MULTI-POINT INSPECTION, REQUIRED ON THE 100K SERVICE MAINTENANCE"SOMEONE" DECEPTIVELY DELETED THE FOLLOWING WORK: 01FOZ=RECMAINT, 44FOZ=ALIGNMENT QUICKCHECK, 80F0ZZQ99P=QUICKLANE (MPI) MULTI-POINT INSPECTION This proves the malicious and fraudulent charges to naive consumers if they didn't give ma copy of the MPI, is because they cut corners and there were caught When performing the door latch recall we replaced all door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front doorWe repaired this error and windows are working properly at this timeShe also claimed that the rear windows now will not roll all the way down into the doorThis is a rear window operation for this vehicleANOTHER PROOF OF THEIR SUBSTANDARD WORKMANSHIP GREG, AFTER YOU REFUSED TO SHOW ME A CAR TO CONFIRM IT AND BI LEFT THE DEALERSHIP, I WENT DIRECTLY TO A SALESPERSON AND ASKED HIM TO SHOW ME ANOTHER *** FIESTA, WHETHER OR NOT THE REAR WINDOWS DIDN'T ROLL DOWN ALL THE WAY THAT IS TRUE. Greg Rasmussen, Service Manager
Mrs [redacted] brought her 2011 ford fiesta in for a 100000 mile service. This service was performed in its entirety. Mrs [redacted] stated an air bag light was on. . I offered to scan for fault codes as a goodwill gesture. There was a past recall performed for reprogramming the restraint module. There is a code stored for dr side pre-tensioner. She declined diagnosing this. She claims because we did not give her a copy of the inspection that we did not do the inspection. I told her I would pull the file and retrieve a copy. I have her copy set aside for her. When performing the door latch recall we replaced all 4 door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front door. We repaired this error and windows are working properly at this time. She also claimed that the rear windows now will not roll all the way down into the door. This is a normal rear window operation for this vehicle. I dove the vehicle this morning with technician and after a prolonged drive we duplicated the engine stall one time. I told Mrs. [redacted] that we will inspect for cause. The discussion of having another shop inspect her vehicle cam up. I told her that if she did this I would pay for the expense if preapproved and if the results were related to an error by our shop. She declined this offer. At this point in time I am not offering a reimbursement for the service performed. I will try to locate the cause of stalling issue at no charge to her but will not guarantee the expense for repair at this time [redacted], Service Manager
I am rejecting this response because: I'm rejecting the above e-mail, because I was the one I sent the aforementioned e-mail to Revdex.com as supporting documentation. Furthermore, I have NO proof that they did what's listed on [redacted]'s e-mail. They did not give me any report, findings or recommendations.If they take a time to do the supposedly maintenance, I'm sure they would also take their time to fabricate their response.
Message:I did some research and spoke with my team regarding the 2011 Ford Fiesta that was purchased just about a year ago (11/30/2014) by [redacted]. Our service records indicate that prior to the vehicle being offered for sale, we invested approximately $1,200 in reconditioning that...
included; safety inspection, smog inspection with certificate, complete oil and filter change, replaced the brakes, replaced the right rear shock, replaced passenger seat belt assembly. On 3/21/2015 [redacted] visited our service and received a complimentary oil and filter change. We performed a multi point inspection, as everything was in working order per the manufactures specifications. On 6/3/2015 we tested the battery on the Fiesta and made notes that it would not hold a charge. We recommended the battery be replaced. [redacted] refused, and stated he would get one from an independent. On 6/4/2015 had his second service visit, as we performed a manufactures recall. At that time, he also received a second complimentary service i.e. oil change that was not agreed upon at the time of the sale. [redacted] does have a Ford Extra Care Warranty for 36 months or 24,000 miles with great coverage that includes: Engine (all internal lubricated parts), transmission, front wheel drive, steering, brakes, front suspension, electrical, air conditioning/heating, and high tech. The coverage is valid at any Ford or Lincoln Dealership in the United States including Canada. At this time, we do not have any records indicating that the vehicle has been diagnosed for a throttle body. My recommendation is that [redacted] make a service appointment at his convenience so that we can verify and resolve his concern. He is welcome to contact [redacted] our service specialist at [redacted]. We look forward to resolving any of [redacted]'s automotive needs.
[redacted]
[redacted]
[redacted]
[redacted]
Here is a list of items we recommend on the 100000 mile service change engine oil and filterservice automatic transmission fluid.replace air filterreplace cabin filter if equipped.inspect tires.rotate tires.inspect brakes.inspect steering and suspension.service cooling system.inspect exhaust...
We stand by our decision as related to the charges for Mrs***.I have attached copies of the documents that Mrs*** was GivenThe multipoint inspection copy was not given to her in error on the first visit but was on the last repair visitI retrieved it from here fileShe stated it was not done but it was performed. *** *** Service Manager
Mrs *** brought her *** fiesta in for a mile serviceThis service was performed in its entirety I WASN'T GIVEN COPY OF THE REPORT WHEN I PICK UP THE CAR, NOR A WEEK LATER WHEN I ASKED FOR IT I STILL DON'T HAVE ITMrs *** stated an air bag light was onI offered to scan for fault codes as a goodwill gestureThere was a past recall performed for reprogramming the restraint moduleThere is a code stored for dr side pre-tensionerShe declined diagnosing this THAT IS NOT CORRECT WHO IN THEIR RIGHT MIND, WOULD REFUSE A COURTESY DIAGNOSTIC AND REPAIR? IF THE LIGHT IS ON AGAIN, IS BECAUSE OF THE POOR WORKMANSHIPShe claims because we did not give her a copy of the inspection that we did not do the inspectionI told her I would pull the file and retrieve a copy.THE AFOREMENTIONED INSPECTION IS FOR THE COMPREHENSIVE-MULTI-POINT INSPECTION, REQUIRED ON THE 100K SERVICE MAINTENANCE"SOMEONE" DECEPTIVELY DELETED THE FOLLOWING WORK: 01FOZ=RECMAINT, 44FOZ=ALIGNMENT QUICKCHECK, 80F0ZZQ99P=QUICKLANE (MPI) MULTI-POINT INSPECTION This proves the malicious and fraudulent charges to naive consumers if they didn't give ma copy of the MPI, is because they cut corners and there were caught When performing the door latch recall we replaced all door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front doorWe repaired this error and windows are working properly at this timeShe also claimed that the rear windows now will not roll all the way down into the doorThis is a rear window operation for this vehicleANOTHER PROOF OF THEIR SUBSTANDARD WORKMANSHIP GREG, AFTER YOU REFUSED TO SHOW ME A CAR TO CONFIRM IT AND BI LEFT THE DEALERSHIP, I WENT DIRECTLY TO A SALESPERSON AND ASKED HIM TO SHOW ME ANOTHER *** FIESTA, WHETHER OR NOT THE REAR WINDOWS DIDN'T ROLL DOWN ALL THE WAY THAT IS TRUE. Greg Rasmussen, Service Manager
Mrs [redacted] brought her 2011 ford fiesta in for a 100000 mile service. This service was performed in its entirety. Mrs [redacted] stated an air bag light was on. . I offered to scan for fault codes as a goodwill gesture. There was a past recall performed for reprogramming the restraint module. There is a code stored for dr side pre-tensioner. She declined diagnosing this. She claims because we did not give her a copy of the inspection that we did not do the inspection. I told her I would pull the file and retrieve a copy. I have her copy set aside for her. When performing the door latch recall we replaced all 4 door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front door. We repaired this error and windows are working properly at this time. She also claimed that the rear windows now will not roll all the way down into the door. This is a normal rear window operation for this vehicle. I dove the vehicle this morning with technician and after a prolonged drive we duplicated the engine stall one time. I told Mrs. [redacted] that we will inspect for cause. The discussion of having another shop inspect her vehicle cam up. I told her that if she did this I would pay for the expense if preapproved and if the results were related to an error by our shop. She declined this offer. At this point in time I am not offering a reimbursement for the service performed. I will try to locate the cause of stalling issue at no charge to her but will not guarantee the expense for repair at this time [redacted], Service Manager
I am rejecting this response because: I'm rejecting the above e-mail, because I was the one I sent the aforementioned e-mail to Revdex.com as supporting documentation. Furthermore, I have NO proof that they did what's listed on [redacted]'s e-mail. They did not give me any report, findings or recommendations.If they take a time to do the supposedly maintenance, I'm sure they would also take their time to fabricate their response.
Message:I did some research and spoke with my team regarding the 2011 Ford Fiesta that was purchased just about a year ago (11/30/2014) by [redacted]. Our service records indicate that prior to the vehicle being offered for sale, we invested approximately $1,200 in reconditioning that...
included; safety inspection, smog inspection with certificate, complete oil and filter change, replaced the brakes, replaced the right rear shock, replaced passenger seat belt assembly. On 3/21/2015 [redacted] visited our service and received a complimentary oil and filter change. We performed a multi point inspection, as everything was in working order per the manufactures specifications. On 6/3/2015 we tested the battery on the Fiesta and made notes that it would not hold a charge. We recommended the battery be replaced. [redacted] refused, and stated he would get one from an independent. On 6/4/2015 had his second service visit, as we performed a manufactures recall. At that time, he also received a second complimentary service i.e. oil change that was not agreed upon at the time of the sale. [redacted] does have a Ford Extra Care Warranty for 36 months or 24,000 miles with great coverage that includes: Engine (all internal lubricated parts), transmission, front wheel drive, steering, brakes, front suspension, electrical, air conditioning/heating, and high tech. The coverage is valid at any Ford or Lincoln Dealership in the United States including Canada. At this time, we do not have any records indicating that the vehicle has been diagnosed for a throttle body. My recommendation is that [redacted] make a service appointment at his convenience so that we can verify and resolve his concern. He is welcome to contact [redacted] our service specialist at [redacted]. We look forward to resolving any of [redacted]'s automotive needs.
[redacted]
[redacted]
[redacted]
[redacted]
Here is a list of items we recommend on the 100000 mile service change engine oil and filterservice automatic transmission fluid.replace air filterreplace cabin filter if equipped.inspect tires.rotate tires.inspect brakes.inspect steering and suspension.service cooling system.inspect exhaust...
system.perform multi point inspection.replace spark plugs.fuel injector cleaning.exchange brake fluid.quick alignment check. ...⇄ labor $335.00 �...⇄ $323.64 �...⇄ tax $27.51 ...⇄ disc 65.86 �...⇄ $620.29