Here is a list of items we recommend on the mile service change engine oil and filterservice automatic transmission fluid.replace air filterreplace cabin filter if equipped.inspect tires.rotate tires.inspect brakes.inspect steering and suspension.service cooling system.inspect exhaust system.perform multi point inspection.replace spark plugs.fuel injector cleaning.exchange brake fluid.quick alignment check labor $ Parts $ tax $ 10% disc total $
Message:I did some research and spoke with my team regarding the Ford Fiesta that was purchased just about a year ago (11/30/2014) by [redacted] Our service records indicate that prior to the vehicle being offered for sale, we invested approximately $1,in reconditioning that included; safety inspection, smog inspection with certificate, complete oil and filter change, replaced the brakes, replaced the right rear shock, replaced passenger seat belt assemblyOn 3/21/ [redacted] visited our service and received a complimentary oil and filter changeWe performed a multi point inspection, as everything was in working order per the manufactures specificationsOn 6/3/we tested the battery on the Fiesta and made notes that it would not hold a chargeWe recommended the battery be replaced [redacted] refused, and stated he would get one from an independentOn 6/4/had his second service visit, as we performed a manufactures recallAt that time, he also received a second complimentary service i.eoil change that was not agreed upon at the time of the sale [redacted] does have a Ford Extra Care Warranty for months or 24,miles with great coverage that includes: Engine (all internal lubricated parts), transmission, front wheel drive, steering, brakes, front suspension, electrical, air conditioning/heating, and high techThe coverage is valid at any Ford or Lincoln Dealership in the United States including CanadaAt this time, we do not have any records indicating that the vehicle has been diagnosed for a throttle bodyMy recommendation is that [redacted] make a service appointment at his convenience so that we can verify and resolve his concernHe is welcome to contact [redacted] our service specialist at [redacted] We look forward to resolving any of [redacted] 's automotive needs [redacted] ***
Mrs [redacted] brought her ford fiesta in for a mile serviceThis service was performed in its entiretyMrs [redacted] stated an air bag light was onI offered to scan for fault codes as a goodwill gestureThere was a past recall performed for reprogramming the restraint moduleThere is a code stored for dr side pre-tensionerShe declined diagnosing thisShe claims because we did not give her a copy of the inspection that we did not do the inspectionI told her I would pull the file and retrieve a copyI have her copy set aside for herWhen performing the door latch recall we replaced all door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front doorWe repaired this error and windows are working properly at this timeShe also claimed that the rear windows now will not roll all the way down into the doorThis is a rear window operation for this vehicleI dove the vehicle this morning with technician and after a prolonged drive we duplicated the engine stall one timeI told Mrs [redacted] that we will inspect for causeThe discussion of having another shop inspect her vehicle cam upI told her that if she did this I would pay for the expense if preapproved and if the results were related to an error by our shopShe declined this offerAt this point in time I am not offering a reimbursement for the service performedI will try to locate the cause of stalling issue at no charge to her but will not guarantee the expense for repair at this time [redacted] , Service Manager
I am rejecting this response because: I'm rejecting the above e-mail, because I was the one I sent the aforementioned e-mail to Revdex.com as supporting documentation Furthermore, I have NO proof that they did what's listed on ***'s e-mail They did not give me any report, findings or recommendations.If they take a time to do the supposedly maintenance, I'm sure they would also take their time to fabricate their response
Here is a list of items we recommend on the mile service change engine oil and filterservice automatic transmission fluid.replace air filterreplace cabin filter if equipped.inspect tires.rotate tires.inspect brakes.inspect steering and suspension.service cooling system.inspect exhaust system.perform multi point inspection.replace spark plugs.fuel injector cleaning.exchange brake fluid.quick alignment check labor $ Parts $ tax $ 10% disc total $
Message:I did some research and spoke with my team regarding the Ford Fiesta that was purchased just about a year ago (11/30/2014) by [redacted] Our service records indicate that prior to the vehicle being offered for sale, we invested approximately $1,in reconditioning that included; safety inspection, smog inspection with certificate, complete oil and filter change, replaced the brakes, replaced the right rear shock, replaced passenger seat belt assemblyOn 3/21/ [redacted] visited our service and received a complimentary oil and filter changeWe performed a multi point inspection, as everything was in working order per the manufactures specificationsOn 6/3/we tested the battery on the Fiesta and made notes that it would not hold a chargeWe recommended the battery be replaced [redacted] refused, and stated he would get one from an independentOn 6/4/had his second service visit, as we performed a manufactures recallAt that time, he also received a second complimentary service i.eoil change that was not agreed upon at the time of the sale [redacted] does have a Ford Extra Care Warranty for months or 24,miles with great coverage that includes: Engine (all internal lubricated parts), transmission, front wheel drive, steering, brakes, front suspension, electrical, air conditioning/heating, and high techThe coverage is valid at any Ford or Lincoln Dealership in the United States including CanadaAt this time, we do not have any records indicating that the vehicle has been diagnosed for a throttle bodyMy recommendation is that [redacted] make a service appointment at his convenience so that we can verify and resolve his concernHe is welcome to contact [redacted] our service specialist at [redacted] We look forward to resolving any of [redacted] 's automotive needs [redacted] ***
Mrs [redacted] brought her ford fiesta in for a mile serviceThis service was performed in its entiretyMrs [redacted] stated an air bag light was onI offered to scan for fault codes as a goodwill gestureThere was a past recall performed for reprogramming the restraint moduleThere is a code stored for dr side pre-tensionerShe declined diagnosing thisShe claims because we did not give her a copy of the inspection that we did not do the inspectionI told her I would pull the file and retrieve a copyI have her copy set aside for herWhen performing the door latch recall we replaced all door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front doorWe repaired this error and windows are working properly at this timeShe also claimed that the rear windows now will not roll all the way down into the doorThis is a rear window operation for this vehicleI dove the vehicle this morning with technician and after a prolonged drive we duplicated the engine stall one timeI told Mrs [redacted] that we will inspect for causeThe discussion of having another shop inspect her vehicle cam upI told her that if she did this I would pay for the expense if preapproved and if the results were related to an error by our shopShe declined this offerAt this point in time I am not offering a reimbursement for the service performedI will try to locate the cause of stalling issue at no charge to her but will not guarantee the expense for repair at this time [redacted] , Service Manager
I am rejecting this response because: I'm rejecting the above e-mail, because I was the one I sent the aforementioned e-mail to Revdex.com as supporting documentation Furthermore, I have NO proof that they did what's listed on ***'s e-mail They did not give me any report, findings or recommendations.If they take a time to do the supposedly maintenance, I'm sure they would also take their time to fabricate their response