Bolt Energy

I had the same negative experience everyone else on here has described. total SCAM, they tell you that you can cancel anytime, without telling you it will cost $200. They are sending bills I refuse to pay. they send young people door to door, that explain this service poorly and vaguely, they are a rip off. I want to know if there is a class action suit! I want to join in on that.

While talking with a Bolt Energy representative on the phone, I looked up Bolt on my computer and was reading these reviews. I than answered "no" to one of the confirmation questions. Which was adding fees and taxes. I than called their customer service number to make sure it's understood I am not interested in Bolt services. Hoping since I didn't complete the confirmation it will be the end to my story.

Again, just want to say "thank you" for the reviews. It truly helped me from making a terrible mistake.

My father received a phone call offering a discount gas rate. He is 86 years old. He was not told it was an alternative gas supplier and that this was a 2 yr contract. After paying 4 times the cost of gas I tried to cancel the service and was told that there was a $99 cancellation fee. I am filing a complaint with COUC consumer affairs and writing to the management at Bolt. To take advantage of elderly is discussing and should be prosecuted!

Someone showed up at my door during my lunch break and said that they were going to continue to come back. I thought that by signing up for this "money-saving" service that I could be done with them and prevent them from coming back. Turns out they're a money-sucking service.

That's all they've done... sucked money and time out of my life. They add an additional $50 to my pge and bill. I just closed my account with them today. I paid the 200 dollar early cancellation fee, so hopefully they will really be out of my life in a billing cycle or two. It would have been nice for the scammer to tell me I was signing up for a 2 year contract with them... but I guess then that would lessen their chances of getting my money.

Everyone here complaining about them is completely right. They are scammers and should be shut down and have legal action taken against them. I ususally don't write reviews, but I don't want another person scammed. Hopefully others will see this and someone can take action against them.

I was completely misled by someone coming to my door telling me that I could save a lot of money if I signed up with their third party service. The third party service I was with at the time was saving me money and the salesperson was informed by me several times that my bill is at most $10 in the winter and less than $5 in the summer. I only have a gas stove and heater so my bill is really inexpensive. That being said, since the salesperson knew of my already low rate and the third party service I was already with saving me money, I had no reason to believe I was being scammed. The lied to get me to sign up with their services and then lied again by telling the CPUC that they had contacted me and resolved my complaint, which of course they didn't. In 3 months service charges before they finally actually cancelled my service for me ended up coming out to be $166 in charges +$199 cancellation fee, not counting PG&E charges. And, then to top it off there customer service refused to help me at all with this matter and then proceeded to tell me I would be charged a $199 cancellation fee. Even in 2 years of gas service, I wouldn't have had to pay that much money. Bolt Energy Services are scammers, liars and NEED TO BE PUT OUT OF BUSINESS. Oh, and by the way the CPUC closed my case believing the matter was resolved and now I keep trying to contact them with no response now. So, if anyone believes the CPUC or BBB is going to help you with this fake gas company service, that is scamming everyone, I wouldn't hold my breath. No one is going to do anything to help you, it's just another scammer that gets away with it and nobody gives a crap enough to do anything about it. I was never informed there would be a monthly rate of $55 to $57 because obviously I would never have signed up with the salesperson and they wouldn't have made that sale. This company's sales practices are completely misleading, they lie about everything and they are unprofessional. I want all my money refunded and then I want to see Bolt Energy shutdown.

I was completely misled by someone coming to my door telling me that I could save a lot of money if I signed up with their third party service. The third party service I was with at the time was saving me money and the salesperson was informed by me several times that my bill is at most $10 in the winter and less than $5 in the summer. I only have a gas stove and heater so my bill is really inexpensive. That being said, since the salesperson knew of my already low rate and the third party service I was already with saving me money, I had no reason to believe I was being scammed. The lied to get me to sign up with their services and then lied again by telling the CPUC that they had contacted me and resolved my complaint, which of course they didn't. In 3 months service charges before they finally actually cancelled my service for me ended up coming out to be $166 in charges +$199 cancellation fee, not counting PGE's charges. And, then to top it off there customer service refused to help me at all with this matter and then proceeded to tell me I would be charged a $199 cancellation fee. Even in 2 years of gas service, I wouldn't have had to pay that much money. Bolt Energy Services are scammers, liars and NEED TO BE PUT OUT OF BUSINESS. Oh, and by the way the CPUC closed my case believing the matter was resolved and now I keep trying to contact them with no response now. So, if anyone believes the CPUC or BBB is going to help you with this fake gas company service, that is scamming everyone, I wouldn't hold my breath. No one is going to do anything to help you, it's just another scammer that gets away with it and nobody gives a crap enough to do anything about it.

they called me and I said to send me paperwork and I would look into it but they signed me up anyway without my permission. I used to pay $32 a month for gas but now bolt charges me $52 plus a $38 delivery fee from pg&e so now what was $32 is now $90. I canceled 2 months ago but i’m still being charged. Has anyone thought about a class action lawsuit

I moved out of my parents into a a new home, because it is time to grow up/leave the nest. PG&E was my only provider at $40 a month, then some guy from Bolt Energy knocks on my door, asks to see my bill, says I am getting scammed and that if I switch to Bolt Energy my bill will decrease, so I did and my bill skyrocketed!

My bill went from $40 with just PG&E to $75 and then $120!
I called and complained to Bolt Energy who have a random person answering, with an unknown title, and to cancel you call another random number. Very unorganized and just showing how it is a scam. I called and paid to cancel the $200 cancellation fee, and my bill still increased.

I contacted the BBB, and they did nothing, so I contacted the Consumer Affairs Branch (CAB) of the California Public Utilities Commission (CPUC) and they are working on it.

I still feel scammed, even though Bolt Energy said my services has been cancelled as of 3/26. Evil company.

I think this company is a ripoff. I tried to cancel this service but they didn’t do it. Now I’m still paying 60.00 dollars a month plus what pg&e is charging. I want OUT of so called contract now.. Please respond and fix this. Thank you.

Glad I checked to see if Bolt is reputable - the man was very persistent, said he was calling for PGE, but later revealed that his company was Bolt Energy. I have been fooled before (that my gas bill would be reduced - the 1st company charged a Lot of $ to get reconnected with PGE. ) He even called back after I told him I had to go and hung up. I can't even give 1 star.

Bolt Energy uses a devious sales strategy to get information from you in order to switch from your local gas provider. They never said their name was Bolt Energy up front. They're "Caller I.D." listed them as a PG&E number. PG&E is my local gas provider. I've since learned that "Caller I.D." can be manipulated. DON'T GIVE THEM ANY INFORMATION. This is a scam sales pitch if I've every heard one. With the CoVid-19 situation they are trying to take advantage of folks who are looking to save money wherever they can. This business should be shut down. I plan to file a complaint with the CPUC (California Public Utilities Commission). BEWARE of ANY sales pitch these days.

The company was unable and refused to provide information about when and who approved attaining services. I would like to know how this company was able to start providing services without an approval from the account holder.

Billed rate is 8 times higher than the home provider. They pray on the elderly who have limited income and ability to pay for services. My mother can't hear and would not have understood what was happening with her service. Nearly freezing in her Ohio home because she could not afford to pay the .889 per ccf , as opposed to Columbia Gas .118 per ccf. Customer service passes the buck, says they can't credit, has to be done by Columbia Gas, Columbia Gas says they can't adjust. Referring complaint to PUC

I was called on phone by bolt energy to get it as a supplier for my gas. I was told that it is energy efficiency product. So I enrolled into it. Now I got a gas bill of $1100 in feb'19. And then $875 in March. When I saw the bill I noticed that bolt energy is charging 89 cents/therm. While Nicor gas is charging 36 cents/therm. Why so much of difference? When I called Bolt energy I was told that their rates vary! And I was told that the bill is high because the meter reading is high. When I questioned, I was told that the rates vary from 1-2 dollars/ therm! They did not have answer to why it was 89 cents/therm vs 36 thcents/therm by nicor gas.
I find that the company is ripping off the customers. And I told bolt energy to cancel the service. They call on phone and tell that it is energy efficiency product. I thought it was going to be economical for me. But instead it was much much more expensive.
So I want to complain that they are ripping off the customers by phone call. And that they do not charge other customers exorbitant amount. This is rip off.

BOLT ENERGY LLC IS A 3RD PARTY COMPANY that uses deceptive practices to get customers. I received a call from Bolt on February 23, 2019, stating that *** Gas customers could receive a lower rate for my gas bill. He then needed me to confirm my *** account. When I received my April *** gas bill it had doubled, due to Bolt's therm rate at .89 per therm *** was .51 per therm at the time. *** didn't know anything and told me I needed to speak directly with Bolt Energy. My 1st attempt I selected #2 (customer service), the line rang 2 times it picked up with no one on the other line. My 2nd attempt I selected #3 (billing) I was directed to leave a message. My 3rd attempt, I choose 1# (for those wanting to switch to Bolt), low and behold I got Richard. I told him to cancel my account immediately, he said it was done. He didn't have a cancellation confirmation number, so I will have to take him on his word. BOLT ENERGY LLC IS a very suspicious company.