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Bolthouse Farms, Inc

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Bolthouse Farms, Inc Reviews (2)

Initial Business Response /* (1000, 10, 2015/07/14) */
We were contacted by this consumer on June 9, 2015 regarding her dislike for Carrot Juice. During the conversation with the consumer, the service representative determined it was "flavor dislike" rather than a quality issue. We do not...

typically replace the product unless it was a quality complaint. In addition, for quality issues, we require the manufacturing codes from the packaging, which the consumer was unable to provide. The consumer had a similar complaint on 9/25/14 and was unable to provide the manufacturing codes at that time. At that time, we advised the consumer that we were making an exception for her and provided her with a refund even though her complaint was not due to a quality issue and no manufacturing codes were provided. She was advised that manufacturing codes would be required on all future product complaints.
In response to the consumer complaint received on June 9, 2015 the consumer was advised that we were sending her discount coupons which could be used on some of the other Bolthouse products she does enjoy. This complaint did not qualify for a refund/replacement because it was not a quality issue and the consumer was unable to provide manufacturing codes from the package. Please let me know if you need additional information.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
We are sorry to hear about your recent experience. We do not have any product recalls at this time. Please give us a call at X-XXX-XXX-XXXX and we'll be happy to look into this for you.

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Address: 7200 E. Brundage Ln., Bakersfield, California, United States, 93307-3016

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