Bolton Veterinary Hospital, P.C.

We apologize for the miscommunication of the charge for the test, and we are sorry to hear about the bad experience you had with us. We have credited you for the $52 charge for the urinalysis. Thank you for reaching out to us, our goal is to always provide excellent customer...

service, and we appreciate your feedback so that we can follow up to make improvements where we need to.

My boyfriend and I decided to purchase two, male kittens from a local animal rescue in the Vernon area. Both kittens had a bit of diarrhea which we chalked up to the normal issues with deworming shelter animals.. Anyway, one of the kittens started to go down hill shortly afterwards he was having accidents outside the litter box, then he became lethargic and spent the whole afternoon resting on the couch. I began to worry about him and force pedialyte assuming dehydration set in. Though afterwards he started to cry and seemed to be in a lot of pain.. I decided to call the Bolton Veterinary Hospital due to the close proximity of our apartment and assuming this was an emergency I frantically called. After reporting his symptoms the tech's didn't seem too worried, but figured rather than saddling us with a costly emergency visit we should keep him home for the night to monitor his progress and make an appointment the following morning. When I awoke the kitten was no longer using his hind leg, almost as if he had paralysis.. I rushed him to his appointment. The first vet seemed fairly intelligent-- testing him for all the normal diseases such as feline leukemia, Aid's and so on.. She came to the diagnosis of Feline Herpes given that he had a swollen eye that became leaky, a fever of 105 degrees, he had sores all in the back of his throat. (The reason why he was crying, and extremely uncomfortable when we pushed fluids..) Although, she could still not understand why he barely could use his hind leg. They decided to keep him overnight at the hospital to try to break his fever. Later that day we got a positive sounding update that he was doing so much better, and he could be released by 10 am the following morning.
That's when the run around began.. The doctors changed, and nobody was calling us back about our kitten. Finally by 2pm the doctor on call contacted us saying that he still had a fairly high temp but given the way he was acting to them "fine", we could come pick him up and take him back home... It was nightmarish. The kitten could hardly walk on his hind leg, cried most of the night and continued to be sluggish. I checked up on him regularly because I was afraid for his safety. He wasn't responding very much to anyone, and continued to hide.. I was so upset in the morning I had my boyfriend make a stop to the vet before the day began. Again he had a HIGH fever, and they harped on how he didn't act like a sick kitten. With getting almost nothing accomplished I signed over the primary contact to a friend of mine who's been working as a coordinator at an all cat vet.
The secretary thought I was a crazy person after I explained I felt I couldn't care for him in this state and I needed someone else to make some of the the medical decisions for me. She then told me that the dr. could only make one phone call a day about any particular patient, I agreed to it.
My friend brought up the possibility of Wet (FIP) given that a kitten being treated with such strong antibiotics for what they were considering herpes should have brought his fever down immediately or in at least 16 hours at the most. She confessed she had no idea what was wrong (still) that she did a simple swab of his blood and could only tell his white blood cells were climbing! When the fever was again mentioned her only response was it was down about two degrees, (but still a pretty high fever).. and hoped with a new round of antibiotics and anti -inflammatory medications he should be feeling much better. Another arm-chair theory was that we allowed this kitten to chew on an electrical chord that was plugged in and got a shock that caused his paralysis. My friend pressured the doctor for a day to let us make a hard decision on what to do with the kittens prognosis.. Being that it was already Thursday of this week, she said Sunday. If the kitten didn't get any better that it was indeed (wet) FIP and probably would have to be put down...
That night the doctor's story changed recommending we should sign over our kitten to them for continued care because now his prognosis was going to much worse. That she and her colleagues put their head's together and the final conclusion they came to? FIP. They continued to be stumped by his paralysis.
*I found out much later that neurological symptoms are sometimes key to making that definitive diagnosis, and sometimes come much later in the disease but are hallmarks of wet (FIP) along with heavy breathing most likely from the fluid that was building up in his lungs*
Keep in mind when I originally brought up the possibility of his having to be put down she was very reactive saying that she hadn't even gotten to that point in his care. Almost making us feel as if we were bad owners to be jumping to such a severe conclusion! My boyfriend and I came into the office visibly distraught to sign him over, and this woman could not take the time to stop into the office using that she had already spoken to us on this matter as an excuse! I found this doctor to fairly cold knowing the pain it brought us, not to mention our fear about how to best help our sick kitten. She had but negligent answers to give about his prognosis. It's okay not to know but to act as if you do or to be overtly positive with no merit in my eyes is wrong.

My boyfriend and I decided to purchase two, male kittens from a local animal rescue in the Vernon area. Both kittens had a bit of diarrhea which we chalked up to the normal issues with deworming shelter animals.. Anyway, one of the kittens started to go down hill shortly afterwards he was having accidents outside the litter box, then he became lethargic and spent the whole afternoon resting on the couch. I began to worry about him and force pedialyte assuming dehydration set in. Though afterwards he started to cry and seemed to be in a lot of pain.. I decided to call the Bolton Veterinary Hospital due to the close proximity of our apartment and assuming this was an emergency I frantically called. After reporting his symptoms the tech's didn't seem too worried, but figured rather than saddling us with a costly emergency visit we should keep him home for the night to monitor his progress and make an appointment the following morning. When I awoke the kitten was no longer using his hind leg, almost as if he had paralysis.. I rushed him to his appointment. The first vet seemed fairly intelligent-- testing him for all the normal diseases such as feline leukemia, Aid's and so on.. She came to the diagnosis of Feline Herpes given that he had a swollen eye that became leaky, a fever of 105 degrees, he had sores all in the back of his throat. (The reason why he was crying, and extremely uncomfortable when we pushed fluids..) Although, she could still not understand why he barely could use his hind leg. They decided to keep him overnight at the hospital to try to break his fever. Later that day we got a positive sounding update that he was doing so much better, and he could be released by 10 am the following morning.
That's when the run around began.. The doctors changed, and nobody was calling us back about our kitten. Finally by 2pm the doctor on call contacted us saying that he still had a fairly high temp but given the way he was acting to them "fine", we could come pick him up and take him back home... It was nightmarish. The kitten could hardly walk on his hind leg, cried most of the night and continued to be sluggish. I checked up on him regularly because I was afraid for his safety. He wasn't responding very much to anyone, and continued to hide.. I was so upset in the morning I had my boyfriend make a stop to the vet before the day began. Again he had a HIGH fever, and they harped on how he didn't act like a sick kitten. With getting almost nothing accomplished I signed over the primary contact to a friend of mine who's been working as a coordinator at an all cat vet.
The secretary thought I was a crazy person after I explained I felt I couldn't care for him in this state and I needed someone else to make some of the the medical decisions for me. She then told me that the dr. could only make one phone call a day about any particular patient, I agreed to it.
My friend brought up the possibility of Wet (FIP) given that a kitten being treated with such strong antibiotics for what they were considering herpes should have brought his fever down immediately or in at least 16 hours at the most. She confessed she had no idea what was wrong (still) that she did a simple swab of his blood and could only tell his white blood cells were climbing! When the fever was again mentioned her only response was it was down about two degrees, (but still a pretty high fever).. and hoped with a new round of antibiotics and anti -inflammatory medications he should be feeling much better. Another arm-chair theory was that we allowed this kitten to chew on an electrical chord that was plugged in and got a shock that caused his paralysis. My friend pressured the doctor for a day to let us make a hard decision on what to do with the kittens prognosis.. Being that it was already Thursday of this week, she said Sunday. If the kitten didn't get any better that it was indeed (wet) FIP and probably would have to be put down...
That night the doctor's story changed recommending we should sign over our kitten to them for continued care because now his prognosis was going to much worse. That she and her colleagues put their head's together and the final conclusion they came to? FIP. They continued to be stumped by his paralysis.
*I found out much later that neurological symptoms are sometimes key to making that definitive diagnosis, and sometimes come much later in the disease but are hallmarks of wet (FIP) along with heavy breathing most likely from the fluid that was building up in his lungs*
Keep in mind when I originally brought up the possibility of his having to be put down she was very reactive saying that she hadn't even gotten to that point in his care. Almost making us feel as if we were bad owners to be jumping to such a severe conclusion! My boyfriend and I came into the office visibly distraught to sign him over, and this woman could not take the time to stop into the office using that she had already spoken to us on this matter as an excuse! I found this doctor to fairly cold knowing the pain it brought us, not to mention our fear about how to best help our sick kitten. She had but negligent answers to give about his prognosis. It's okay not to know but to act as if you do or to be overtly positive with no merit in my eyes is wrong.