After Speaking with our management staff the issue is that we could not get the vehicle to duplicate the transmission problem when the vehicle was brought itI we needed to fix the vehicle we would haveThe vehicle passed our Maryland State Emissions test before the customer took delivery and we have fulfilled our obligation.In reference to the tags we are required to record the lien with the lie holderWe are not required to provide tags to our customersIf we are able to get tags as a convenience to our customers we do so, Our obligations were fulfilled.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,James W [redacted] Sales Manager Sheehy Nissan of Waldorf
6-19-2015To whom it may concern: [redacted] held our vehicle for over plus days He was unresponsive to help us correct his financing He choose not to buy the vehicle We refunded him the $on 5-27-15.Thank you, Pam DController
We have spoken with [redacted] and told her we would be refunding the $as a good will gestureIf you look at the warranty paperwork supplied by [redacted] it clearly states that she purchased the Stated Care Warranty which she signed at the bottomWe have since upgraded her warranty to Total Care which is the warranty she wanted.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers:Thank you, Dan W
Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully [redacted] came in with a complaint about his transmissionAs we do for all of our customerswe offered to helpHis complaint was that he felt the car shake and noticed the rpm’s fluttering at the same time, it wasn’t a constant issueTo my recollection of our conversation it had only happened once and it was briefPer policy, service contacted Nissan to get the “CPO’’ work approved on the carEvidently, they had just approved a new transmission only five thousand miles prior and needed more evidence of the issue before approving more workTheir request was for a video submission of what was happeningOur service logged almost an additional miles trying to duplicate the issue, it was only after they couldn’t find a problem with the car and couldn’t duplicate the issue that they had [redacted] come back and pick it upThis was all thoroughly explained to [redacted] We let him know that we didn’t give up on helping him, but were at an impasse on what could be done at that time, without having any proof that a problem actually existedThanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Ryan F*Used Car Manager Sheehy Nissan of Waldorf
Please find this correspondence to complaint ID# [redacted] in an effort to provide response and clarity in the referenced document.Upon review of the complaint and the provided potential resolutions per Mr [redacted] in his delivered emails to the store, we have provided a requested solution, The mirrors are "in fact" covered under warranty for the lifetime of the vehicle per [redacted] located in Waldorf MarylandThis information was communicated to Mr [redacted] after he had taken delivery of his vehicle and Contacted the Store.It was further discussed that the store would not incur the entire cost of mirror installation for any new ones following the day delay in notification and the noted fifetime warranty already in place- Additional possible resolutions included installing mirrors with a dealer cost of $in which the store would complete the work for $Please note that this was with him understanding the plated mirrors "in fact" have warranty, as was his expressed concern in his own requested resolution.John B [redacted] , Service Manager spoke to Mr [redacted] and stated that he wanted to pay half and have new mirrors installed in email which clearly substantiates the aforementioned correspondenceThat email can be provided as reference.We regret any confusion in this matter and understandably have done our best to provide reasonable resolution.Sincerely,James W***General Sales ManagerSheehy Nissan of Waldorf
8/26/15Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.The night that the *** family came to pick up their vehicle the new vehicle they sought was coming from another dealerThe selection we had in stock didn’t fit
with what they neededThe ***'s looked over the car before they took it in and knew the dent was there and we told them it would be fixedAfter them further inspecting the vehicle they arrived on the 24th of August to speak with a managerThey met with Joe E*** the General Manager of the store and expressed the vehicle wasn’t ever detailed correctly and there were some areas of displeasure appearance wiseOne was near the rear tail gate area which is known as the A frame and also the front hoodJoe brought his service manager up with two senior technicians to address the concerns of the *** family and pointed out the two areas they weren’t pleased with and put them in a loaner car so they could enjoy their dayWe realigned the front hood and rear tailgateThey picked up the vehicle Tuesday ensuring their satisfaction with another detail and both **and *** said they were satisfied to the service manager Ala O*** on Tuesday upon pick up August 25th.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Ref*Thank you,Pam D.Controller
Sheehy Auto Stores makes every effort to provide great customer service.After speaking with our management staff they informed me that on 2/28/we towed the customer's vehicle into our shop and fixed the splash guard The customer now has their vehicle back.Thanks for your consideration
We attempt to satisfy every customer to the best of our ability Our goal is to always sincerely and enthusiastically help customers.Thank you,Brian Y***Service Manager
I am rejecting this response because:
From the day Nissan service center told me that they could not get the problem to reoccur on video, my Nissan *** is still having transmission issuesAs soon as I drove it off the lot the transmission was acting upAlso, the rims on the right side of the car are scuffed like someone hit a curbMrRyan F* is not telling the truthI contacted him and other Nissan personal about my issues and complaints but I was told repeatedly that there was nothing they could do for meThis has been the case from the get goAlso, Nissan never ordered my tagsMy temp tags died on 7/13/and I was there many times about this matter before the temp tags expired and they did nothing to helpThe tags expired and they told me they couldn't help meIt took me getting frustrated and speaking to many personal in Nissan before it was addressedIf I was told the truth about this car, I highly doubt I would have never bought itI was told while at Nissan that MrRyan F* was let go from his position for not telling the truth to customersThis speaks Volumes! He lied to me and many othersThis has been a horrible car buying experienceI do not want this car or to deal with a lying dealership like Nissan of Waldorf
Unhappy customer,
*** ***
Please find this correspondence to complaint ID#[redacted] in an effort to provide response and clarity in the referenced document.Upon review of the complaint and the provided potential resolutions per Mr. [redacted] in his delivered emails to the store, we have provided a requested solution, The...
mirrors are "in fact" covered under warranty for the lifetime of the vehicle per [redacted] located in Waldorf Maryland. This information was communicated to Mr. [redacted] after he had taken delivery of his vehicle and Contacted the Store.It was further discussed that the store would not incur the entire cost of mirror installation for any new ones following the 3 day delay in notification and the noted fifetime warranty already in place. - Additional possible resolutions included installing mirrors with a dealer cost of $550 in which the store would complete the work for $250. Please note that this was with him understanding the plated mirrors "in fact" have warranty, as was his expressed concern in his own requested resolution.John B[redacted], Service Manager spoke to Mr. [redacted] and stated that he wanted to pay half and have new mirrors installed in email which clearly substantiates the aforementioned correspondence. That email can be provided as reference.We regret any confusion in this matter and understandably have done our best to provide reasonable resolution.Sincerely,James W[redacted]General Sales ManagerSheehy Nissan of Waldorf
[redacted] voiced her concerns and we let her back out of the deal and refunded her money 100%.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,James...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The reason why I am rejecting this response because Mr. W[redacted] is telling the untruth!!! The Chrome mirrors was installed, but please read below the reason for my rejection:1. lifetime warranty was only for the chrome plated and not for defects as falling off etc.2. It was not a 3 day delay of notification. I immediately disclose my displeasure with the sales rep on the day I picked up the truck 20 Apr 15. The Sales Rep stated me on 20 Apr 15, that he will have to contact the company about the warranty and get back with me in a few days. The information that he relayed to me three days later that only the Chrome plated was lifetime warranty from rusting..3. It was never discussed that the store would not incur the entire cost of mirror installation.4. In the email in which he is referring to. I wanted the Chrome plated mirrors warranty for lifetime from defects as falling off, rusting etc.5. I spoke with Mr. John B[redacted] on 29 Apr15 and we never discussed or agree that i wanted to pay half to have the mirrors installed. He just asked me if I wanted the Chrome mirrors and if so they wil be here within a week.4. The work was completed on 7 May 15. New Chrome mirrors was installed on the truck with no money out of pocket. I am displease with Sheehy Nissan especially with Mr. James W[redacted] for how I was treated as a customer. "He never done his best to provide reasonable resoultion" He just Lied about everything!!! No customer should have to go through what I went through. Again, I will never purchase another vehicle from Sheehy Nissan and I wish I could cancel my VIP package which I bought with the vehicle because I rather take my vehicle to Passport Nissan for my VIP service.
Regards,
[redacted]
6-19-2015To whom it may concern:[redacted] held our vehicle for over 35 plus days. He was unresponsive to help us correct his financing. He choose not to buy the vehicle. We refunded him the $2000.00 on 5-27-15.Thank you, Pam D. Controller
We have spoken with [redacted] and told her we would be refunding the $423.30 as a good will gesture. If you look at the warranty paperwork supplied by [redacted] it clearly states that she purchased the Stated Care Warranty which she signed at the bottom. We have since upgraded her warranty to...
Total Care which is the warranty she wanted.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers. :Thank you, Dan W
After Speaking with our management staff the issue is that we could not get the vehicle to duplicate the transmission problem when the vehicle was brought it. I we needed to fix the vehicle we would have. The vehicle passed our Maryland State Emissions test before the customer took delivery and we have fulfilled our obligation.In reference to the tags we are required to record the lien with the lie holder. We are not required to provide tags to our customers. If we are able to get tags as a convenience to our customers we do so, Our obligations were fulfilled.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,James W[redacted] Sales Manager Sheehy Nissan of Waldorf
Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully. [redacted] came in with a complaint about his transmission. As we do for all of our customers. we offered to help. His complaint was that he felt the car shake and noticed the rpm’s fluttering...
at the same time, it wasn’t a constant issue. To my recollection of our conversation it had only happened once and it was brief. Per policy, service contacted Nissan to get the “CPO’’ work approved on the car. Evidently, they had just approved a new transmission only five thousand miles prior and needed more evidence of the issue before approving more work. Their request was for a video submission of what was happening. Our service logged almost an additional 200 miles trying to duplicate the issue, it was only after they couldn’t find a problem with the car and couldn’t duplicate the issue that they had [redacted] come back and pick it up. This was all thoroughly explained to [redacted] We let him know that we didn’t give up on helping him, but were at an impasse on what could be done at that time, without having any proof that a problem actually existed. Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,Ryan F[redacted]Used Car Manager Sheehy Nissan of Waldorf
After Speaking with our management staff the issue is that we could not get the vehicle to duplicate the transmission problem when the vehicle was brought itI we needed to fix the vehicle we would haveThe vehicle passed our Maryland State Emissions test before the customer took delivery and we have fulfilled our obligation.In reference to the tags we are required to record the lien with the lie holderWe are not required to provide tags to our customersIf we are able to get tags as a convenience to our customers we do so, Our obligations were fulfilled.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,James W [redacted] Sales Manager Sheehy Nissan of Waldorf
6-19-2015To whom it may concern: [redacted] held our vehicle for over plus days He was unresponsive to help us correct his financing He choose not to buy the vehicle We refunded him the $on 5-27-15.Thank you, Pam DController
We have spoken with [redacted] and told her we would be refunding the $as a good will gestureIf you look at the warranty paperwork supplied by [redacted] it clearly states that she purchased the Stated Care Warranty which she signed at the bottomWe have since upgraded her warranty to Total Care which is the warranty she wanted.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers:Thank you, Dan W
Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully [redacted] came in with a complaint about his transmissionAs we do for all of our customerswe offered to helpHis complaint was that he felt the car shake and noticed the rpm’s fluttering at the same time, it wasn’t a constant issueTo my recollection of our conversation it had only happened once and it was briefPer policy, service contacted Nissan to get the “CPO’’ work approved on the carEvidently, they had just approved a new transmission only five thousand miles prior and needed more evidence of the issue before approving more workTheir request was for a video submission of what was happeningOur service logged almost an additional miles trying to duplicate the issue, it was only after they couldn’t find a problem with the car and couldn’t duplicate the issue that they had [redacted] come back and pick it upThis was all thoroughly explained to [redacted] We let him know that we didn’t give up on helping him, but were at an impasse on what could be done at that time, without having any proof that a problem actually existedThanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Ryan F
*Used Car Manager Sheehy Nissan of Waldorf
Please find this correspondence to complaint ID# [redacted] in an effort to provide response and clarity in the referenced document.Upon review of the complaint and the provided potential resolutions per Mr [redacted] in his delivered emails to the store, we have provided a requested solution, The mirrors are "in fact" covered under warranty for the lifetime of the vehicle per [redacted] located in Waldorf MarylandThis information was communicated to Mr [redacted] after he had taken delivery of his vehicle and Contacted the Store.It was further discussed that the store would not incur the entire cost of mirror installation for any new ones following the day delay in notification and the noted fifetime warranty already in place- Additional possible resolutions included installing mirrors with a dealer cost of $in which the store would complete the work for $Please note that this was with him understanding the plated mirrors "in fact" have warranty, as was his expressed concern in his own requested resolution.John B [redacted] , Service Manager spoke to Mr [redacted] and stated that he wanted to pay half and have new mirrors installed in email which clearly substantiates the aforementioned correspondenceThat email can be provided as reference.We regret any confusion in this matter and understandably have done our best to provide reasonable resolution.Sincerely,James W***General Sales ManagerSheehy Nissan of Waldorf
8/26/15Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.The night that the *** family came to pick up their vehicle the new vehicle they sought was coming from another dealerThe selection we had in stock didn’t fit
*Thank you,Pam D.Controller
with what they neededThe ***'s looked over the car before they took it in and knew the dent was there and we told them it would be fixedAfter them further inspecting the vehicle they arrived on the 24th of August to speak with a managerThey met with Joe E*** the General Manager of the store and expressed the vehicle wasn’t ever detailed correctly and there were some areas of displeasure appearance wiseOne was near the rear tail gate area which is known as the A frame and also the front hoodJoe brought his service manager up with two senior technicians to address the concerns of the *** family and pointed out the two areas they weren’t pleased with and put them in a loaner car so they could enjoy their dayWe realigned the front hood and rear tailgateThey picked up the vehicle Tuesday ensuring their satisfaction with another detail and both **and *** said they were satisfied to the service manager Ala O*** on Tuesday upon pick up August 25th.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Ref
Sheehy Auto Stores makes every effort to provide great customer service.After speaking with our management staff they informed me that on 2/28/we towed the customer's vehicle into our shop and fixed the splash guard The customer now has their vehicle back.Thanks for your consideration
We attempt to satisfy every customer to the best of our ability Our goal is to always sincerely and enthusiastically help customers.Thank you,Brian Y***Service Manager
I am rejecting this response because:
* is not telling the truthI contacted him and other Nissan personal about my issues and complaints but I was told repeatedly that there was nothing they could do for meThis has been the case from the get goAlso, Nissan never ordered my tagsMy temp tags died on 7/13/and I was there many times about this matter before the temp tags expired and they did nothing to helpThe tags expired and they told me they couldn't help meIt took me getting frustrated and speaking to many personal in Nissan before it was addressedIf I was told the truth about this car, I highly doubt I would have never bought itI was told while at Nissan that MrRyan F
* was let go from his position for not telling the truth to customersThis speaks Volumes! He lied to me and many othersThis has been a horrible car buying experienceI do not want this car or to deal with a lying dealership like Nissan of Waldorf
From the day Nissan service center told me that they could not get the problem to reoccur on video, my Nissan *** is still having transmission issuesAs soon as I drove it off the lot the transmission was acting upAlso, the rims on the right side of the car are scuffed like someone hit a curbMrRyan F
Unhappy customer,
*** ***
Please find this correspondence to complaint ID#[redacted] in an effort to provide response and clarity in the referenced document.Upon review of the complaint and the provided potential resolutions per Mr. [redacted] in his delivered emails to the store, we have provided a requested solution, The...
mirrors are "in fact" covered under warranty for the lifetime of the vehicle per [redacted] located in Waldorf Maryland. This information was communicated to Mr. [redacted] after he had taken delivery of his vehicle and Contacted the Store.It was further discussed that the store would not incur the entire cost of mirror installation for any new ones following the 3 day delay in notification and the noted fifetime warranty already in place. - Additional possible resolutions included installing mirrors with a dealer cost of $550 in which the store would complete the work for $250. Please note that this was with him understanding the plated mirrors "in fact" have warranty, as was his expressed concern in his own requested resolution.John B[redacted], Service Manager spoke to Mr. [redacted] and stated that he wanted to pay half and have new mirrors installed in email which clearly substantiates the aforementioned correspondence. That email can be provided as reference.We regret any confusion in this matter and understandably have done our best to provide reasonable resolution.Sincerely,James W[redacted]General Sales ManagerSheehy Nissan of Waldorf
[redacted] voiced her concerns and we let her back out of the deal and refunded her money 100%.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,James...
W[redacted]GSMSheehy Nissan of Waldorf
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The reason why I am rejecting this response because Mr. W[redacted] is telling the untruth!!! The Chrome mirrors was installed, but please read below the reason for my rejection:1. lifetime warranty was only for the chrome plated and not for defects as falling off etc.2. It was not a 3 day delay of notification. I immediately disclose my displeasure with the sales rep on the day I picked up the truck 20 Apr 15. The Sales Rep stated me on 20 Apr 15, that he will have to contact the company about the warranty and get back with me in a few days. The information that he relayed to me three days later that only the Chrome plated was lifetime warranty from rusting..3. It was never discussed that the store would not incur the entire cost of mirror installation.4. In the email in which he is referring to. I wanted the Chrome plated mirrors warranty for lifetime from defects as falling off, rusting etc.5. I spoke with Mr. John B[redacted] on 29 Apr15 and we never discussed or agree that i wanted to pay half to have the mirrors installed. He just asked me if I wanted the Chrome mirrors and if so they wil be here within a week.4. The work was completed on 7 May 15. New Chrome mirrors was installed on the truck with no money out of pocket. I am displease with Sheehy Nissan especially with Mr. James W[redacted] for how I was treated as a customer. "He never done his best to provide reasonable resoultion" He just Lied about everything!!! No customer should have to go through what I went through. Again, I will never purchase another vehicle from Sheehy Nissan and I wish I could cancel my VIP package which I bought with the vehicle because I rather take my vehicle to Passport Nissan for my VIP service.
Regards,
[redacted]
6-19-2015To whom it may concern:[redacted] held our vehicle for over 35 plus days. He was unresponsive to help us correct his financing. He choose not to buy the vehicle. We refunded him the $2000.00 on 5-27-15.Thank you, Pam D. Controller
We have spoken with [redacted] and told her we would be refunding the $423.30 as a good will gesture. If you look at the warranty paperwork supplied by [redacted] it clearly states that she purchased the Stated Care Warranty which she signed at the bottom. We have since upgraded her warranty to...
Total Care which is the warranty she wanted.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers. :Thank you, Dan W
After Speaking with our management staff the issue is that we could not get the vehicle to duplicate the transmission problem when the vehicle was brought it. I we needed to fix the vehicle we would have. The vehicle passed our Maryland State Emissions test before the customer took delivery and we have fulfilled our obligation.In reference to the tags we are required to record the lien with the lie holder. We are not required to provide tags to our customers. If we are able to get tags as a convenience to our customers we do so, Our obligations were fulfilled.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,James W[redacted] Sales Manager Sheehy Nissan of Waldorf
Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully. [redacted] came in with a complaint about his transmission. As we do for all of our customers. we offered to help. His complaint was that he felt the car shake and noticed the rpm’s fluttering...
at the same time, it wasn’t a constant issue. To my recollection of our conversation it had only happened once and it was brief. Per policy, service contacted Nissan to get the “CPO’’ work approved on the car. Evidently, they had just approved a new transmission only five thousand miles prior and needed more evidence of the issue before approving more work. Their request was for a video submission of what was happening. Our service logged almost an additional 200 miles trying to duplicate the issue, it was only after they couldn’t find a problem with the car and couldn’t duplicate the issue that they had [redacted] come back and pick it up. This was all thoroughly explained to [redacted] We let him know that we didn’t give up on helping him, but were at an impasse on what could be done at that time, without having any proof that a problem actually existed. Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,Ryan F[redacted]Used Car Manager Sheehy Nissan of Waldorf