Bomar Enterprises, Incorporated

Review: I've been to Montgomery Hills Car Wash several times and usually they do a great job. Today, however, they refused to wash my car. I asked for the regular wash ($13) and was told my car was too dirty and that I would need to get the ultimate wash ($22). Admittedly, my car was pretty dirty, but that's why I went to get it washed in the first place! Moreover, I've shown up with an equally dirty car to this car wash before and have found the regular wash to be more than sufficient. Nowhere on their website or any of their signage onsite does it stipulate that a vehicle may be "too dirty" to receive a certain type of wash. Not only did they refuse to wash the car, but I was treated rudely by the staff (particularly the gentleman that seemed to be in charge outside).

In sum, there were several issues with my experience, in addition to a failure to provide service:

1) They tried to pressure me into purchasing a more expensive product than I desired.

2) The sales presentation was not fully transparent - they wanted to charge me more because of how dirty my car was, but there was no transparency on why such charges were warranted.Desired Settlement: I went out of my way to visit this establishment and was treated rudely and refused service. At the very least, I expect an apology from the management of this business. However, I also think that if the car wash should address the high pressure sales environment and the transparency of its pricing structures.